Leave a Review Guac
Works to save, kinds
I’ve been a user for about two years now. The app is great for saving, but there are some things you should know. It is very slow and although customer service is quick to respond, they don’t really provide follow-up or solutions. For the past month I’ve been trying to transfer into the Guac app and every transfer has been canceled and I’ve been in touch with them multiple times yet. There is no solution and they keep telling me the same thing. Another thing you should know is that the app is designed to take a percentage of your choosing out of everything you spend to transfer, but sometimes that won’t happen for a week and then you’ll be deducted a large amount from your bank account. If you don’t have a cushion in your bank account, you will be overcharged and you will get an overdraft fee, which has happened to me quite a few times. The app does help you save which it just helped me saved, but it is frustrating and glitchy when it comes to options and customer service.Show lessPossemJankens
Awesome Customer Support
I never use any money apps bc most are spam or sell your information to receive spam. I signed up for Guac a little over a month ago just to try to save a little without having to think about. I saved up some money and had issues with my account trying to transfer some funds. I called the customer support number yesterday and was greeted by an actual HUMAN that spoke very clearly and actually helped me out. Hats off to Guac and their support team!Show lessKutlturati0101
Review
I have tried to give an open and honest review several times but somehow it never shows up. Let’s see if this attempt does. The concept of the app is incredible however the execution and blatant lies in the fine print are pretty mind blowing. I guess businesses now online or not forget how much word of mouth really spreads. The so called “customer service” I spoke with was not only rude but extremely condescending. Might I add even though he spoke to me as if I was a 5 year old I had still already done everything he was telling me to do. He couldn’t know that though because he wouldn’t stop running his cake whole to let me speak! I know in his mind I’m one single person and he’s right however ALOT OF PEOPLE IN OUR HISTORY HAVE BEEN LONE SOLDIERS and accomplished quite a bit. So keep that in mind you condescending, facetious and unprofessional “customer service” representative. Shame on you for being so uglyShow lessStudsgirl#1
Developer Response
We apologize for your less than excellent experience. We pride ourselves on our customer support and will work with our staff to do much better. At Guac we take pride in being one of the only apps that provide U.S based live phone customer support.