I’ve been a user for about two years now. The app is great for saving, but there are some things you should know. It is very slow and although customer service is quick to respond, they don’t really provide follow-up or solutions. For the past month I’ve been trying to transfer into the Guac app and every transfer has been canceled and I’ve been in touch with them multiple times yet. There is no solution and they keep telling me the same thing. Another thing you should know is that the app is designed to take a percentage of your choosing out of everything you spend to transfer, but sometimes that won’t happen for a week and then you’ll be deducted a large amount from your bank account. If you don’t have a cushion in your bank account, you will be overcharged and you will get an overdraft fee, which has happened to me quite a few times. The app does help you save which it just helped me saved, but it is frustrating and glitchy when it comes to options and customer service.
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Response from developer
Thank you for your comments and we greatly appreciate your feedback. The cancelled transfers are initiated by your connected bank (financial institution) typically because of low balances in your connected checking account. Thank you for your comment on larger transfers and this should not happen as each savings is generated daily. Please reach out to support@guacapp.com so we can look into your specific case and get this corrected immediately.