Giant Eagle User Reviews

Reviews Summary

Top reviews

Item sort and item listing and item value

Has the same problem as all other shopping apps. Need to be able to sort by value like price per ounce or per serving or per load (laundry detergent, dish soap, shampoo etc). The aisle product view should automatically come up the same as the aisle in the store, all one type of product together and all products from the same vendor together (example milk, yogurt, snacks, laundry detergent, etc.). I shop by product, value and brand or vendor when I am in the store. It would improve my “virtual” shopping experience if i could do the same through the app. These changes would make this a 5 star app for me ( and in my opinion, for everyone). These sorts should be the default for everything.
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Excited for app, disappointed in layout

I’ve been using Curbside for a year and I love it! The ordering process through an internet browser was clunky for time to time (listing for previously purchased items did not like to load all items vs 1month sort) but it worked well.

I was excited to move to the app but I do not like the layout! Where is the option to shop from the flyer for sale items? You can’t even sort the list! Shopping the sale items from a scrolling list is terrible.

The home page layout would be better suited as tiles or clearer distinction between categories.
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I upgraded my ios to 13 for this garbage?

Not sure what was wrong with the mobile friendly version of GEs website. It always worked fine.

This app is terrible. You can’t filter by name, or price, or brand. You can only view whats on sale for a particular department. Thats worthless to me.

I used it for a total of 5 minutes before writing it off. Its clunky, ugly, and the items are all over the place. No thanks.
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Needs a lot of improvement

What I would like to see mostly is a way to sort search results. I don’t see that they’re sorted in anyway and it’s painstaking to go through all of them. Also, some of the descriptions on the initial search aren’t there. For example, if you search for “foundation” there will turn up results like “bare minerals escentuals fairly light foundation” and then just “foundation” and a picture of what it is. More consistency with that would be great. Also, it doesn’t seem like all the products are listed. I’m not sure if that’s a store thing, or if just that’s what is available for pickup or delivery or what, but for example, Walmart has every single product listed (perhaps because you can shop online) but sometimes I like to make lists to see what I’m going to get later at the store so having more products listed would be helpful. Lastly, it seems a bit unorganized and hard to navigate. With several modifications it has the potential to be a useful app.
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Works great mostly

Love that they have finally created an app for this, however there are still a few things to be worked out. Some ingredients that I know are available using the website still don’t show up on the app. Alcohol was finally added but when you try to check out you get an error message that your order could not be processed because there is nothing set up to age check for the beer,wine etc. Still the app works well for what it is designed for and is especially convenient for online ordering.
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Response from developer

Thanks for the feedback. We would like to gather additional details on the missing products you were looking for so we can ensure they are available as soon as possible. Please email us at your earliest convenience at appsupport@gianteagle.com.

I’ll wait.

Too many issues and too cumbersome to use. There is no place to enter notes for shopper or for special requests like there is on website. Notes and special requests are especially needed if you use mostly fresh ingredients or use the butcher/seafood counter a lot. Search results pull up things totally unrelated no matter how specific you are. Don’t want to have to type everything, especially since you can’t rotate screen for easier typing. Still don’t have all items in search results, not even Giant Eagle’s own brand of things that are in the store(e.g. Giant Eagle Half & Half in all sizes, not just gallon size)But that’s a problem on the website too.
For now I’ll stick to the website and try the app again after more updates are done. Seems like this was thrown together quickly and you want your customers to fix it for you.
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Response from developer

Thank you for the feedback. We've passed the missing product details on to our product team for review. We would enjoy speaking with you further on the additional feedback, so please at your earliest convenience reach out to us at appsupport@gianteagle.com

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