Don’t get us started
If we could choose a different company we would. First we had to pay the previous owners bills. Then they never came to read our meter for almost a year and charged us a ridiculous amount of money. Then we go back and forth over a bill discrepancy since they apparently don’t look for when a customer sends in a meter read over the course of 4 MONTHS. Would never recommend to anyone else. It’s worse when an entire town doesn’t want the service but is forced to use it.
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Made improvement over time
I like the fact that they made improvement to the app over time. For example, making payment is now easier to do through the app. The outage feature works nicely as well.
NYSEG App Easy to Use
The NYSEG application makes account management easier. So, why not download and make your account management easier, like viewing and paying for your usage online or checking on restoration information during a power outage? You’re not using this app, download it and make life a little bit simpler. What do you have to lose?
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Absolutely the WORST APP EVER
Found out after receiving a “late payment” email from NYSEG that Autopay does not work. Checked all autopay details (“ You're currently enrolled in AutoPay
Any changes made to the details below will take affect with your next payment”) and all card details were correct, but the app was not charging the card and hadn’t for months!
The app also does not allow bill pay or viewing: “Bill unavailable
We are having trouble retrieving your bill.
The bill may be no longer available or might have failed to download. Please try again.”
When I finally found a workaround to pay using the stored card details (double checked, they’re correct), I received a confirmation number, but so far my card hasn’t been charged.
It’s as if the app developers don’t want NYSEG to get paid!
Any changes made to the details below will take affect with your next payment”) and all card details were correct, but the app was not charging the card and hadn’t for months!
The app also does not allow bill pay or viewing: “Bill unavailable
We are having trouble retrieving your bill.
The bill may be no longer available or might have failed to download. Please try again.”
When I finally found a workaround to pay using the stored card details (double checked, they’re correct), I received a confirmation number, but so far my card hasn’t been charged.
It’s as if the app developers don’t want NYSEG to get paid!
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Works when it feels like it.
As if the nonsense with the billing wasn’t enough of an annoyance, this app randomly decides when it wants to work. Sometimes it freezes on the login screen, sometimes it doesn’t want to submit payments. And other times it doesn’t want to load at all.
Since the company and its shenanigans probably won’t get fixed anytime soon, please at least fix this app.
Since the company and its shenanigans probably won’t get fixed anytime soon, please at least fix this app.
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Set up
While it was a a bit of a pain to set up being able to pay my bill and not have to deal with another human being is absolutely lovely
Delete the App Now
This criminal operation has the worst app I have ever used. Zero. Zero functions work. It reports incorrect billing amounts. Any time you hit ANY button it comes back after a long wait with an error “We apologize, we are experiencing a technical error.” You cannot change any settings. Turning off ebilling is an infinite loop. NYSEG has been under investigation for most of 2022. The NY Department of Public Service is now expanding their investigations. I was only able to pay my bill by phone and even that was a giant hassle. Their app and website are a mess. Their entire organization is clearly falling apart. There is a public hearing on these bozos in March. I’ll be there and I’m writing letters to our State Attorney General. This place needs to be put down. Even if the app magically worked perfectly it is still plumbed to the most feculent and vile entirety I have ever been forced to do business with.
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Bad
This app has double charged me and then i got charged a bank fee of 20$ bc it tried to charge me twice! Another time it said it was processing the payment but it NEVER went through so i ended up with a late fee the following month for no reason. Its likely right now i am going to get a late fee again for the same reason bc it has been processing my payment for multiple days!
This app is garbage and needs major improvement. It has a lot of potential and it is extremely convenient to be able to pay it via phone but it needs to not get stuck processing and u should be able to make the payments happen immediately and not have to “schedule” it and then it just not go through or be stuck pending/processing
This app is garbage and needs major improvement. It has a lot of potential and it is extremely convenient to be able to pay it via phone but it needs to not get stuck processing and u should be able to make the payments happen immediately and not have to “schedule” it and then it just not go through or be stuck pending/processing
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Nyseg app
I was having issues pausing my bill online once the website updated. The app had taken away all my frustrations and made managing my account and paying my bill so simple.
Nyseg app is great
The nyseg app is easy and it gives you options for payment. I spend alot less time paying my bill and i can do it anywhere at any tme. The overall app provides important info too.
