Love simplicity!
I was able to make a payment easily, for an advance date. This is a nightmare on some web sites, let alone apps. I logged in with existing NYSEG web info and didn't have to create another account, which also made it simple to use. The format was clean as well. Face ID was not complicated and they automatically put asked if I wanted to log in via FI in the app. This is another option that isn't smooth in other apps. I love the idea of being alerted about power shortages in my area via texts, which was suggested. I will definitely use it again. Please consider adding allowing the set-up of budget billing and a chat feature, if not already an option.
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It’s a way to pay your bill I guess
App can be very slow. Also takes forever to process payments and they also don’t show in system for a while so it makes you wonder for days if you even did it right and why doesn’t it at least show processing. I’ve double paid my bill on a few occasions because after a week I was worried I messed up and was gonna be late
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Back office billing system not fit for purpose
The bills are confusing, misleading and don’t equal auto payment amounts. Each bill has 5 different dates on it to confuse you further (bill date, statement date, service from date, service to date, payment date). At this point t (after 10 months) it seems deliberate as it’s never been fixed despite issues being flagged with NYSEG. The app UI is clunky and not greatly intuitive, but it’s better than the desktop website. Good luck.
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Horrible
I received no emails that my payments weren’t going through even though I have alerts on. When I realize I was In Arrears I immediately went to payoff but BOTH the app and online service… NOTHING worked. Tried the phone service for payment and it kept saying invalid. The app would NOT let me update my information it kept giving me a message with thousands of alpha numeric characters. The app is only good for outage reports.
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Worked up until a couple months ago
I’ve had this app for years. Everything worked fine. Then approximately 3 months ago it won’t let me log in. I can’t even log in on the website. Like it forgot my login info altogether. But when I try to re sign up it says that the account has already been registered. So, what and when are you going to fix this bug out of an app.
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Great improvement
When the app first came out it was clunky and hard to pay the bill. With an update that has all changed and very easy to pay your bill or see past payments.
Love the convenience!
I’ve started paying most of monthly bills on my iPhone. So I’m glad there’s finally a way to pay my NYSEG bill without having to boot up my Mac. It’s easy to navigate, too!
Quick and Easy
Load a card or bank payment and voila… simple payment options
Power Up
During hard times and during good times NYSEG is a company that is always there to stand behind you. I appreciate the professional representatives when I go on the phone with them. Period thank you very much NYSEG
NYSEG App is really easy
Love the NYSEG app. Very easy to use for submitting meter reads, viewing bills, checking for outages and making payments. Highly recommend using the app and better than wasting paper on bills that you will either recycle or file and forget about.
