User friendly
With a few clicks you can submit meter reads and view/pay bill. Doesn’t get easier than that!
Totally inconsistent billing
The billing system is not very reliable. Six months in a row it said that the account was current. Whaaat??? I paid 500 on my account in September, just to be safe. Then I got a bill for 700ish! So I paid that as well on 10/04. I am retired and on a fixed income. Last week around 10/10 I checked in and saw that I had a credit balance of 272!! That’s right -$272!!!
Tonight 10/17 I checked again and now I owe another 470+. I am glad that I’m not stupid and paid on the account even though it said “0” but what about people who are not paying attention?? All of a sudden they don’t have enough money to pay a huge bill and get shut off. This is bs……..
Tonight 10/17 I checked again and now I owe another 470+. I am glad that I’m not stupid and paid on the account even though it said “0” but what about people who are not paying attention?? All of a sudden they don’t have enough money to pay a huge bill and get shut off. This is bs……..
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App
Difficult this month to log on
Not sure why so difficult
Delayed me paying on line!!!!!
My password stopped working and reset passwords were not getting sent to my email
Not sure why so difficult
Delayed me paying on line!!!!!
My password stopped working and reset passwords were not getting sent to my email
NYSEG website
This website for bill payments is the easiest to manage than any other website that I use every month to pay my bills. It is quick and to the point. Thank you.
Fantastic
This app makes it so easy to view and pay my bill, took less than 30 seconds to view and pay my most recent bill.
Buggy and Lacking Basic Functions
The NYSEG app often fails to show an accurate balance, and the due date is sometime wrong when compared to the data on the website. Plus, the app goes offline for a week during ‘system upgrades’ making it impossible to make a payments online during that period. What kind of company takes a critical system offline for an extended period? A monopoly that doesn’t care about customers.
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Payments by app
Fantastic. Takes 15 -20 minutes for set up.
Less than 5 seconds to pay a Bill
Search works if you have questions
Power outage reports are incredibly quick.
Less than 5 seconds to pay a Bill
Search works if you have questions
Power outage reports are incredibly quick.
Super easy to navigate!
I’ve spent a full five minutes trying to pay my bill (with my phone) using the website. This app takes me 20 seconds at most and is very easy to use for other services, as well. I highly recommend!
Excellent Easy To Use Interface
Excellent, simple and easy to use interface for this app. It has no lag and runs like a charm. Only input would be an easier method to add credit card/debit card details without taking us to an internet webpage for security. It’s better to have it within the app. Other than excellent job!
Please fix autopay or inform me
I have autopay activated but for the second month in a row I’ve received a late payment warning and I have the money to pay for it. Adding my bank debit card doesn’t work either unless it’s pinless. Other than that, I appreciate the ease of being able to track my past bills and see upcoming totals, along with emails from NYSEG on how to save energy and money.
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