LOVE the clothes but a bit pricey
Like most people, I found this app on TikTok. At first I thought it was too good to be true, and I was right. I assumed that the credits gained over time would be used in full, meaning that I could potentially get items for free. However, that is not the case. Only 30% of the total cost could be paid off with credits. Moreover, you had to pay a 20$ deposit for the box.
However, I found their customer service amazing. My stylist, Cody, was incredibly helpful and responded back quickly. I have never ordered a style box before and I must say, I am thoroughly impressed. The box came in less than an week (I live in Ohio which is quite a bit away from LA) and the quality of the items were AMAZING. If I am going to be honest though, the prices are incredibly high (30$-200$). But, for the great quality, I’d say it’s pretty worth it.
Anyway, I highly recommend the app if you have the money to spare. The concept is incredible and they are amazing!!
However, I found their customer service amazing. My stylist, Cody, was incredibly helpful and responded back quickly. I have never ordered a style box before and I must say, I am thoroughly impressed. The box came in less than an week (I live in Ohio which is quite a bit away from LA) and the quality of the items were AMAZING. If I am going to be honest though, the prices are incredibly high (30$-200$). But, for the great quality, I’d say it’s pretty worth it.
Anyway, I highly recommend the app if you have the money to spare. The concept is incredible and they are amazing!!
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Waste of time
I saw this app advertised on tik tok and was very excited about the idea of potential getting items for “free” by building up credit and voting. Everything about the app seemed great. I gathered over $100 in credit and went to get a box and it wasn’t until I went to place an order that I was informed of the change from using all of the credit to using it up to 30 percent off an item. I was extremely disappointed with the customer service because just days prior I chatted with someone on their team who informed me that you could put all of your credit towards an item. I was never notified of this change and definitely feel like I have been cheated out of my time. I was planning on becoming a avid user of this app and probably purchasing things in my box that went out of the credit that I saved up, but as of now that won’t be happening. I also chatted about my unhappiness with the situation to customer service and they did not seem to care in the least bit. Awful business practice. Don’t waste your time.
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Super disappointed
I was super excited to try this app, it’s hard to find clothes I like that fit since I had a baby 5 months ago, so when I ordered a box to see how it would work out for me, not only did they charge me 50 cents(not too big a deal) but it’s been a week and it’s still waiting for “my personal stylist to put together my box” A WEEK. I’ll be waiting to see how long it takes to change, but so far it’s been a week and I’m super disappointed, I have everything filled out and completed, so why is it taking so long? I have a looot of clothes in my want/requested closet so it shouldn’t be so hard to put together the clothes with the sizes I put in, yet here we are a week later, I hope it’s fixed soon cause I was super excited and would’ve been more than willing to order again and buy if the clothes worked for me, unfortunately that’s not the case since I haven’t even gotten an update for anything :/
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Frustrated
I downloaded this app in Mid-March and thought it was the perfect way to spend the quarantine time at home. I could vote and get friends to join the app and get free clothes. From all the reviews I read, I would only have to pay taxes on the clothes. A few days ago, I had earned $440 from voting constantly as well as getting twenty of my friends to sign up. I was ready to order a box. However, flipfit decided to change the price to 30% off instead of the free clothes they had originally promised. This was a waste of my time and energy since I even got my friends in on the app and flipfit didn't deliver what they originally promised. I would suggest that flipfit deliver on the original promise of the app especially since that is why I downloaded it in the first place.
Other than this issue, the app is great. It is well designed and easy to use. I like that you can see the clothes you add to your closet as well as how other people are wearing them. The customer support is excellent with the live chat feature. I really enjoy this app overall, I was just taken aback by the sudden change and feel as if I am not getting my money's worth.
Other than this issue, the app is great. It is well designed and easy to use. I like that you can see the clothes you add to your closet as well as how other people are wearing them. The customer support is excellent with the live chat feature. I really enjoy this app overall, I was just taken aback by the sudden change and feel as if I am not getting my money's worth.
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Response from developer
Hi Cece - Thank you for taking the time to leave a review for us. We apologize for the inconvenience our recent updates may have caused. Please email us at WeCare@FlipFit.com and we’d be happy to share our solution with you!
disappointed, but not surprised
Let me just say, when I first downloaded this app it was fantastic. I recommended it to all of my friends and we’ve been hooked for about 6 months. Since then, I’ve been voting nearly everyday to build up my credit and I have almost $400. Since this was enough for all the clothes in my “closet” I went to order a box. I assumed it went through until a few days later when I got a message from my stylist. She told me that I didn’t have enough clothes in my closet. Apparently, you have to have at least 15 pieces of clothing picked out and they choose from those. That was fine by me. I added more clothes and asked her if I was fine. She said yes, but then told me they only had 2 of those 15 in stock. I cancelled my order and told my stylist I would wait until they had more pieces in stock. They still charged me $0.20 for making an order. Today I went to make that order again in hopes that they would have more available. However, when I went to confirm my order, they had changed the charges. Now in-store credit can only be used for 30% of the purchase, and they charge you $20 no matter what. I don’t have $400 to spare, and that means 6 months down the drain.
I will say their costumer service was very helpful and the clothes are beautiful and high-end, but I’m beyond frustrated that their “update” screwed me out of my money.
I will say their costumer service was very helpful and the clothes are beautiful and high-end, but I’m beyond frustrated that their “update” screwed me out of my money.
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Response from developer
Hi Sarah - Thank you for taking the time to leave a review for us. We're going to be reaching out to you in the chat feature on the app to discuss this issue and how we can fix it for you. Please take a look at your messages in the app when you are able to.
Cool idea but the description they give is way off
1st there is NO FREE CLOTHES you can save up credits but they ONLY COVER 30%of the total price and also cannot be used towards sales tax
2nd there is first a small fee to ship the box but it’s no biggie it’s like under a $1. That being said you HAVE TO PAY $20 to have the stylist put the box together.
3rd every item is about $100 more dollars.
4th they claim that there is a notification about the $20 and the 30% when you click to order a box in my case THERE WAS NOT that may be a glitch the developers need to look at or the stylist may have been lying.
It’s a great idea if you don’t mind spending a decent amount on clothes. But if you go in thinking that you’ll be able to use your credits like you would a gift card at a store you’ll feel a little ripped off. it also feels a little scammer like that you do not get to know this information until after you start talking to a stylist and ask them questions and you CANT REMOVE YOUR CREDIT CARD. If they gave notice of this information before you placed an order or wrote any of that info in the description of the app it would be no big deal, but the fact that they seemingly hide this information seems pretty cheeky of them.
2nd there is first a small fee to ship the box but it’s no biggie it’s like under a $1. That being said you HAVE TO PAY $20 to have the stylist put the box together.
3rd every item is about $100 more dollars.
4th they claim that there is a notification about the $20 and the 30% when you click to order a box in my case THERE WAS NOT that may be a glitch the developers need to look at or the stylist may have been lying.
It’s a great idea if you don’t mind spending a decent amount on clothes. But if you go in thinking that you’ll be able to use your credits like you would a gift card at a store you’ll feel a little ripped off. it also feels a little scammer like that you do not get to know this information until after you start talking to a stylist and ask them questions and you CANT REMOVE YOUR CREDIT CARD. If they gave notice of this information before you placed an order or wrote any of that info in the description of the app it would be no big deal, but the fact that they seemingly hide this information seems pretty cheeky of them.
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0 stars bc this app is a scam
When I originally downloaded this app the concept was almost too good to be true, you were to vote on clothes and earn credits, which transferred to a cash value, and then you could use that cash value to purchase clothes- you saved up your credits ($10 a day max) and saved clothes you like to your “closet” then when you saved up enough credits you ordered a box curated based on the clothes you put in your closet. It cost .50 cents to get your box, and then you were able to choose which clothes you wanted to keep and apply the credits earned to purchase the clothes and send back the ones you didn’t like/ didn’t fit, so virtually you were getting clothes for free. The clothes are very expensive - averaging about $50-$100 an item- so I saved up $300 in credit (which took me about 3 weeks) when I went to go place my first order (I was so excited bc I had worked so hard) Flip’s policy had changed (no email was ever sent out to users warning them this was coming) the new policy stated it now cost $20 for a curated box and then you could get up to 30% off each item - this is not a deal considering before the clothes were potentially free. Don’t waste your time and don’t download this app.
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Response from developer
Hi Avarie - Thank you for reaching out to us regarding changes made on the app. We apologize for the inconvenience our recent updates may have caused. If you can please email us at WeCare@FlipFit.com and we’d be happy to share our solution with you for this issue since you have been using the app saving credits for some time. Please reach out to us as soon as possible!
SCAM!!!!
this is the biggest waste of time. saw it on tik tok and seemed like a good idea. DID NOT ADVERTISE ANYWHERE THAT WHEN YOU PURCHASE ITEMS ONLY 30% OF THE MONEY YOU EARN CAN BE USED TO PURCHASE. I AM APPALLED. spent so much time and energy finding things i like. then when i finally decided i would get one item and use all the credits i had saved up to get 30% off that item I FIND OUT YOU HAVE TO HAVE 15 items IN YOUR CART. i’ve also seen so many stories about people being charged for the items because the return policy is so short of a time. this is such a waste of time please do not even bother downloading this app!!! WASTE OF TIME. WOULDNT EVEN LET ME DELETE MY CREDIT CARD INFO SO WISH ME LUCK WHEN I HAVE TO CALL THIS HORRIBLE COMPANY TO GET THEM TO DELETE IT. I hope everyone can see this and reconsider and not waste any of your time!!! PLEASE READ THIS AND SHARE IT WITH FRIENDS THINKING OF PURCHASING ON THIS APP. COMPLETELY AWFUL!!!!!!!!!
edit : The response to this review is even more upsetting!! Thank you for once again doing nothing!! please like reviews that show an unfavorable side of this app and help others to not purchase anything or waste their time!! THIS COMPANY IS PITIFUL!!! NEVER HAS ANYONE TRIED TO COMMUNICATE WITH ME FROM YOUR COMPANY!! YOURE COMPANY IS CURUPT!!! trying to trick people into purchases with an unreasonable time frame of return and scam them out of their hard earned money. DISGUSTING!!
edit : The response to this review is even more upsetting!! Thank you for once again doing nothing!! please like reviews that show an unfavorable side of this app and help others to not purchase anything or waste their time!! THIS COMPANY IS PITIFUL!!! NEVER HAS ANYONE TRIED TO COMMUNICATE WITH ME FROM YOUR COMPANY!! YOURE COMPANY IS CURUPT!!! trying to trick people into purchases with an unreasonable time frame of return and scam them out of their hard earned money. DISGUSTING!!
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Response from developer
We're unable to reach out to you as we're not able to identify who you are through this review. We'd love if you could please email us so we could discuss your situation and see how we can make your experience on Flip better. Please email us at WeCare@FlipFit.com and mention your review so we can address your concerns as soon as possible.
Pretty Great!
You know how you always see ads for paid surveys on the internet, but you get $.14 for like 30 minutes of answering questions? Flip is super cool because you get like $30 for the first 10 minutes. And after that, the cash adds up pretty quickly. And all you have to do is tap or swipe. The only reason I give this app 4 instead of 5 stars is the fact that you can only use what you earn toward the clothes you’re voting on. Maybe I should’ve read the description on the App Store, but I assumed you could use your earnings for anything. Turns out, it’s more like store credit than cash. And I don’t really like a lot of the clothes. I mostly go for the athleisure type stuff, but I already have a lot of that. I was hoping to get more “going out” clothes, but Flip’s selection isn’t really me. Also, the clothes are crazy expensive! Obviously, they’re free if you earn enough credit, but it takes me like 4 days to earn $60 and that’s how much a super basic white tee shirt costs.
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Too good to be true
When I saw an add for this app, I knew this was too good to be true. Voting and earning real money? Getting clothes for free? There had to be a catch. And there is one. I started using this app, and it is really easy and fun. I earned 10$ within and hour or so of downloading it. But then I noticed my balance stopped growing. I could only earn 10$, and had to pay the rest of the price myself, which kind of stinks, seeing how I thought this app let you get clothes for free. It is still a really cool concept, plus you can get others opinions on your clothing and still get a 10$ discount on clothes. I just think it should’ve been clearer that 10 was the limit, at least when you first get it. Overall good app, you just need to explain a lot of things a lil’ better. It is a great way to pass time though!
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