Leave a Review Flip.shop
Bad
There prices are amazing I bought from them twice but the second time I perched from flip I was eligible for free items that were on the house (which is what it's called "on the house") but I don't consider them as free since it’s based on how much you spend for example, if my cart is at $51 then they’ll allow you to pick out $68 worth of on the house items. So if I want more on the house items then I’ll need to spend more money. I then picked a few items from the on the house section and proceeded with my order. After I ordered, everything shipped except for 1 item. I asked them why and they told me to wait 7 business days and if nothing changes then to message them again. I waited 7 days and it still hasn't shipped so I texted them once again. They then did there investigation and found out that the item was sold out. I then gave them literally more then 10 items that I would like to replace the sold out item for and they said everything I listed was sold out but on the website it's appears as in stock. I didn't even bother to keep trying to replace the on the house item that was sold out because it was so draining trying to find something then sending it to them to see if it's in stock or not. Overall they need to do better with updating the items that are out of stock and In stock.Show lesscvb vhvhh
Developer Response
Hey there, Thank you for sharing your experience, and I'm really sorry you went through that. It’s frustrating to expect something and then have it fall through, especially after putting in so much effort to find replacements. Your time and energy are valuable, and you shouldn’t have to deal with these kinds of issues. We’re taking your feedback to our team and working on better ways to keep our inventory updated so this doesn’t happen again. I completely understand how draining it can be, and I wish we had done better by you. If there's anything more we can do, please reach out we're here for you and truly want to make things right.Love the concept, still could use improvements
Overall, I love the whole idea of the app and how it works. From the scrolling to earn credit, the desire list, and even giving the opportunity to earn money from our real feedback.
The biggest things I dislike about the app though are that I noticed once I like a certain product from my feed, I just keep seeing more of the same product. I’d prefer to see new ones and not reviews of the same thing. Also I’m not sure how the algorithm works but I noticed some people’s videos easily get picked up and go viral and they only posted once, versus someone like me who posted multiple times even with products that are brand new and hardly get noticed. Makes the earning side less appealing because that’s initially what drew me in cause you’re allowed to start earning right away. So you’re just gambling against the odds on whether you’ll earn your money back from items you purchased!
Also, I wish the refer a friend “gift card” was fair and not based on how many friends one has on the app already. Just make it the same reward all around. I’d hate to refer a friend who gets a higher amount then they go and see another friend who got referred for less. With that said, why am I seeing people I don’t know that are supposedly from my contacts list? I truly don’t know who ANY of these are. Fix that issue.Show lessMichitch
Developer Response
We are always happy to solicit feedback from the Flip Community! Thank you for taking the time to write a review!Great Prices
I’ve purchased SEVERAL items from Flip due to the discount you get. However, their customer service lacks in the very worst way. I’ve been trying to get in touch with them due to my missing item in one of my orders. I have reached out via email and on the app and am STILL waiting, almost a MONTH later. I have seen other people post about how bad the customer service is. I was told they’d ship out a replacement, then told they cannot and will give me credit to buy it instead. I am STILL waiting on the item or credits as I still do not know how they’re going to solve this issue. To say I’m disappointed is an understatement. I literally spent over $90 worth of items to receive the two free gifts of my choice!!! I am not the only person who didn’t receive their “free items” I just wish they’d take care of me like they said they would.
******Update: it took a month to get the previous issues sorted out, and I did receive my free gift. I am STILL having issues with customer support via chat. They never respond, so I’ve resorted to emailing them only. They respond sometimes, which resorts in me sending multiple emails! There have been other issues with items and credits that I’m still trying to get resolved. Often times what I’m told via email, is not the same as what I’m told in chat!Show lesscalitomaui
Developer Response
Hi there, we're very sorry to hear about your recent experience. We don't want any Flip user to go through this and we'd love the opportunity to rectify this situation for you. If you could email us at wecare@flip.shop or message us via live chat with your affected Flip order numbers we'd be happy to assist you further.