Would gladly change my rating if someone could HELP ME!
I really do love this app. However, I’ve ran into a problem that I’m not getting ANY help with & it’s really ruining the entire experience for me. I’ve had this app for awhile, so I’ve accumulated over $100 worth of credits towards purchases, not to mention invites I’ve sent out to my daughters that they’ve accepted, but I can’t make a purchase because I have a different phone number from the one I had when I first got the app. I was told basically oh well, make a new account. So all the credits I’ve accumulated are just out the window. These seems like a very simple thing to be fixed, and I’m having trouble believing that in 2024, there is NO WAY to update your phone number and/or shipping addresses. I have the same email, same password, but my account is now worthless because I got a new number over a year & a half ago?? There HAS to be some type of way to at least transfer these credits to a new account or SOMETHING. This also worries me about even using this app in the future, or making purchases & reviews if the policies & infrastructure behind the app are so fragile & out of date that you could lose everything you worked for over something as silly as having to change your phone number because someone was stalking you. If I could get ANYONE to answer me & help me, I’ll gladly change this rating & review.
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Response from developer
Hi Nancy, I’m truly sorry to hear about the difficulties you’ve been facing. I understand how frustrating this must be, especially after you've worked hard to accumulate credits and invite others to join the platform. Please know that your concerns are heard. Unfortunately, we are unable to change phone numbers on our end. If you have any additional concerns please reach out to Wecare@flipshop.com.
