Leave a Review Icelandair
The worst airline
So rude I would absolutely never use this airline. Stick with a different company and thank me later.ZooOrleans
This app is horrible
For example the app seems to assume that everyone has a Visa and will not let you enter any of the other info, like Known Traveler Number, without filling in info that I don’t have.
There are so many other problems with this app that it isn’t worth my time to enter them all. I already spent a lot of time trying to work around it’s defects just so I could get our KTN entered. What a shame their developers don’t know how to develop or test their apps.Show lessKiko_924
Get it together!
I can’t create an account. The app first said something went wrong; then it said that it sent a confirmation email, which I have not received. I tried several times with different email accounts. It’s not me, it’s you.Tibscloud
Rental car default for noon
Hah. U never can trust an app. This one is reasonable when it comes to simplest booking but does not get the gate right at time of departure. More importantly it books your rental car for noon when your flight arrives 5-6 hours earlier ….Gordner
Worst app ever
Literally almost nothing works on this app. Hopefully the flight goes better than my experience with the app has.lawsypaws
Won’t find booking using correct booking ref
I tried to do my checkin using the app but it wouldn’t/couldn’t find my booking. Thought I might need to set up an account. Once the account was setup, it still wouldn’t/couldn’t find my booking. Had to use the website.Loved/Hate game
Buggy
Generated a boarding pass with the wrong departure date in my Apple wallet.Dbell app disappointing
Worst app I’ve ever seen
This app is absolutely useless. I cannot even register. As others have said, you cannot even enter mandatory information as simple as birthdate or country in the required fields to complete registration. So of course, that is as far as one can get with this. What’s even the point of having an airline app out there that no one can use at all?Show lessdreamingofsweden
This app is really garbage
Although I was entering the correct information, it kept saying “booking not found” although other people in my group had already gotten signed in. Very poorly made, do betterjoe rogans long lost brother
Terrible App with Terrible Follow-Up to Match
I recently flew IcelandAir. It has, honestly, been one of the worst experiences of my life. A significant portion of my luggage was lost by the airlines. It has been almost 14 days. I have submitted multiple claims through the app, many taking several attempts to complete due to app crashes. And I am not entirely sure if my claims have been routed appropriately, as none of them have been responded to in these 14 days.
Staff in and outside of the app are rude, refuse to provide policies that they are referencing on my rights as a consumer, and they do not allow for me to raise my complaints with a supervisor. These issues are made worse by how often the app disconnects from chats or acts buggy around links for taking care of important things like luggage claims.
IcelandAir air seems to be covering staff shortages by simply not responding or justifying app disconnects and long wait times, making a safety risk for consumers and incredibly inefficient/frustrating/ inappropriate app experiences.Show lessRdusher
