Leave a Review Icelandair
annoying check-in flow
check in steps resets to the beginning when you click the back arrow?? i submitted documents for review but when I go back it says missing documents - even though I got to the confirmation step previously…
can’t open the locator form links in safari to properly save them…vrtt
Terrible airline, app, and support
Terrible airline, app, and supportJesse Hu
Hire a better app developer
The app is so prone to issues it’s quite simply poor backend design. The new ‘trial’ to scan the qr code of vaccinations don’t work because whoever made the app didn’t actually add the permission. You can’t give the app permission to access the camera if it’s not requested and not even an option in the settings. This is basic level development. Sort it outShow lessKing Savage Shaun
Date of birth…
When trying to register for an account, the app shows today’s date as the only option for entering one’s date of birth. Jesus, didn’t anyone test this app before publishing it??ChrisChrincle
Pretty bad!
Loves to time out. Only allows upload of one file for covid protocols when two are needed. Very bad UX.AGP97215
The worst airline app I’ve ever used
I’m truly mind boggled at how a major airline can have an app this bad and full of bugs. First, like others have mentioned, I just got a “now boarding” alert a full day before my actual flight.
Second, when I attempted to check in and add pictures of my Covid test related documents (which are required to download the boarding pass) the app crashed entirely. After starting all over again, the app only allowed one image to be uploaded - even though multiple images are required to submit proof of documentation .
Third, good luck trying to add a second bag unless it’s a pair of skis or a bike. No option is present to add a second suitcase.
Save yourself a headache and try their website or just accept defeat and wait in line at the airport check in desk. As Charlie Brown would say, Good grief!Show lessbrandon8419
Phone/App/Person
Could someone please answer the phone!!
Seeing that your app doesn’t work.Dezarella
Pretty useful
With everything covid throwin at us an app to just check in is pretty smart.felipeurrea052
Useless
App is unable to issue e-boarding passes. Just errors out. Print your passes before you head to the airport.Jurassicmp
Alerted me to check-in and boarding 24 hrs early!
The app starting alerting me to check-in, gate assignments, and boarding 24 hours before my actual flight. I nearly had a heart attack thinking I missed my flight! On the day of my real flight I did not get any updates regarding gate changes, delays, or boarding.Drawerwe
