Slow service, plan carefully if you need access to your funds
Ugh, a wire transfer at a normal bank can be executed and funded in one afternoon. At Bask, plan for at least three days. One day to get instructions to request a wire since it’s nowhere in the app or website. Day two to get someone to send form confirming the wire. Complete it, get no response. Day three, if we are lucky, maybe they’ll bother to send the wire?
Also the cap on daily transfers is $25k which contradicts what is listed in their FAQs. Plan well ahead if you need to access your nest egg because they are slow as mud.
Also the cap on daily transfers is $25k which contradicts what is listed in their FAQs. Plan well ahead if you need to access your nest egg because they are slow as mud.
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Avoid
Couldn’t even verify my identity.
Good App
Bask Bank is indeed a good app , I’d recommend a 1001 times , swift and secure and great customer service . Also the all is easy to navigate
Laughably bad customer service
Ran into a glitch in their system authenticating my linked external account. When I asked for help I got a canned response that wasn’t responsive to my issue. When I followed up, they basically ghosted me, responding *sixteen* days later after I finally gave up and asked them to close the account. Even then, they didn’t attempt to resolve the issue. Avoid them — if anything goes wrong, you’re completely on your own.
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Is this app safe ??
I was tryna open an account but it asked me for my social security number, that threw me off , can anyone tell me if this app is safe enough to put it in
Worst bank ever
One piece of advice: Avoid
FAke
Too fake
Great Bank and Customer Service
Great bank and good customer service. Great rates too.
High Yield - Low Rating to fund availability
Overall great yield. Primary issue with Bask is their severe delay in making your funds available. Worse than Chase. States “up to 5 business days.” My minimum wait time has been 6 business days (8 calendar). Have a deposit that will reach 7 tomorrow (9 days total) almost a 3rd of a month unavailable. However, my funds were taken from my sending bank within 24 hours of submitting.
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Unreliable txt/sms authentication
This app uses mandatory txt/sms authentication when logging in. The problem is that the message arrives several minutes after the initial request. This means that in order to access your account, you either have to sit and wait for the sms or do the voice authentication through a phone call. This is very frustrating and there is no way to remember a device if you like to check your balance often. Of course, this could be a problem with the individual phone number but I don’t have this problem with any other txt/sms messages or similar authentications with accounts at other banks.
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