Leave a Review Frndly TV
Love this app “BUT”
When watching a movie it keeps freezing on me or goes black so many times during the movie also when watching the live news . Please fix the freezing it’s very annoying when watching something that your into. Also would love a few more channels for you to add like EWTN and the TLC . I must say I seen you raised your price for the year which I did not have any notifications from you at all telling me there was going to be a raised hike . I’m most likely not going to be subscribing next year because that’s a lot of money to pay in todays economy. I enjoy your app but I’m afraid I’ll have to find another app that I enjoy and is less costly if things keep up the way it is now in our country…
Thank you and please fix the issues I told you about …..Show lessBoofish49
Developer Response
Hi there! We'd be happy to answer any questions you have about your account, but here's some good news upfront: We have NOT raised the prices of our plans. Hallmark will be raising the price of their add-on this month, but all Frndly TV base plans will remain the same. Also, we'd be happy to look into that problem you've been having with your video freezing. Email us at support@FrndlyTV.com and our team will begin troubleshooting that with you.I'm home!
I don't normally have time to leave reviews but this is a much deserved exception. I had FRNDLY a while back and liked it, but I ended up canceling and getting YouTubeTV. OMGsh from day one I didn't like it and hadn't realize how spoiled FRNDLY had made me. I kept it for a while, longer than they deserved lol, but finally canceled it (and found a quality antenna which I'd been meaning to do anyway) and signed back up with FRNDLY last night. As soon as I logged in I literally felt like I was home 😊 I love the layout, the navigation, the lineup (especially Hallmark but many others too), and the features. For example something as simple as being able to start watching anything I want from the beginning, without having to record it first, along with all the other features YTTV doesn't have. Honestly it blows my mind because my yearly subscription with FRNDLY is just a little bit more than what I was paying every month(!) with YTTV. I'm back, I'm a happy customer, and I'm here to stay this time!Show lessLyndaLu5150
Developer Response
Thank you for the kind words and five-star rating! Welcome back!! We're happy to hear how much you've been enjoying your return to Frndly TV.I used to love this app
I used to love this app and watched it more than any others that I have. I don’t know when the change happened because I hadn’t used it in a while due to personal reasons, but for every seven minutes that you can view something in Murders and Mysteries (which is what I watch mostly) there is 4 1/2 minutes of commercial ads that’s about 12 to 13 ads every time. It makes it very annoying to try to watch and I’m not sure I will continue this app. I pay for this app therefore I am not the least bit pleased with the direction it is gone. Also, you cannot back up more than just a couple of days as you could before things expire, sometimes way before I can watch them. I will be giving this serious thought as to how I want to spend my money.Show lessRN up late
Developer Response
We appreciate you sharing your feedback with us. Since we are a live television provider, we will have the same content and frequency of commercials as other providers, such as Sling, Dish, etc. The content and frequency of commercials is controlled by the network (i.e. Hallmark Channel). Regarding watching past programming, we offer our 72 Hour Look Back feature, which lets you go back in the Guide three days for most of our channels. You can also record unlimited shows and movies and save them for three or nine months, depending on your plan.The worst experience for blind users.
It's one thing for an app to not be blind-accessible. It's quite another to have the app actively FIGHT you. After determining that my smart TV is slightly too old for its current version and that the browser interface is inaccessible, I tried this app in hopes that it would at least be functional. But it wouldn't even allow me to type my E-mail address. The app ignored my iOS settings for auto-complete and predictive text and kept insisting that it knew my E-mail better than I do, replacing what I typed with what it thought my E-mail address SHOULD be. At no point could I get it to actually let me type the correct address. After fighting it for over an hour, I gave up. At least I could describe the experience during cancellation. Frndly needs to work with an accessibility team and rebuild from the ground up. In its current form, it is hopelessly unfrndly to the blind.Show lessKentucky_Blind
Developer Response
We are genuinely sorry to hear that you had problems signing into our app, but we are confident we are able to correct this for you. Whether there is an error conflicting with your accessibility settings or unrelated error, our team can get to the bottom of why your email address was being corrected. If you wouldn't mind contacting us at support@FrndlyTV.com, we can collect some information to help our engineers resolve this matter.Why is there a “home” now, makes no sense
This was all about watching channels, why would there need to be a “home” screen as it does not provide ANY functionality beyond now having to go to the “guide” selection to review a particular channels offering at that time. Why keep changing the interface to add useless features; like the new “Home” that comes up first instead of the “guide” as it used to. Now you have to select the guide to review the channels. Now among the recording issues I have, they change the interface without adding any functionality along with adding channels that are just place holders so they can say they’ve added new channels ….done with this app, already deleted from iPad and iPhone and canceled auto-renew for next month, hoping I don’t experience like others here that I will be charged anyway. I used to recommend, not anymore.
In my opinion, Home should not be the default page when a person goes to the app, if I’m going to the app it’s to see the GUIDE first, not what they think I want to see. Make it the next selection to the right or have it an option to turn off.Show lesswldlif7
Developer Response
Thank you for sharing your feedback on our Home page. We know how many people value our service because of the affordable live-TV experience we offer, which is why we’ll never move away from that! Our Home page is designed to make you aware of new movies and shows premiering and show off our incredible On Demand library, but our Guide isn’t going anywhere. :)Why is there a “home” now, makes no sense
This was all about watching channels, why would there need to be a “home” screen as it does not provide ANY functionality beyond now having to go to the “guide” selection to review a particular channels offering at that time. Why keep changing the interface to add useless features; like the new “Home” that comes up first instead of the “guide” as it used to. Now you have to select the guide to review the channels. Now among the recording issues I have, they change the interface without adding any functionality along with adding channels that are just place holders so they can say they’ve added new channels ….done with this app, already deleted from iPad and iPhone and canceled auto-renew for next month, hoping I don’t experience like others here that I will be charged anyway. I used to recommend, not anymore.Show lessDeveloper Response
Thank you for sharing your feedback on our Home page. We know how many people value our service because of the affordable live-TV experience we offer, which is why we’ll never move away from that! Our Home page is designed to make you aware of new movies and shows premiering and show off our incredible On Demand library, but our Guide isn’t going anywhere. :)Very disappointed on end of movie recordings cutoff
I try to record the shows and movies I like but am considering dropping/not renewing, as I’m getting really tired of the fact that I never get to watch the end of movies or shows because the algorithms they use cuts off the end of everything recorded. May be better off paying for individual movies on other channels than to pay for this app that NEVER records the whole movie/show. Ridiculous!!
So I receive a response from tech support; to be able to watch a whole movie the tech support states I need to record the next show also, that makes no sense at all. It does though convince me to not renew as there system has many bugs that won’t be addressed. But they can keep changing the interface to add useless features; like the new “Home” that comes up first instead of the “guide” as it used to.Show lessDeveloper Response
We understand how frustrating it is not to see the ends of your favorite shows and movies. As a live TV provider, we do not set the schedules for our channel partners. It sounds like some of your programs are ending at the very beginning of the following time slot, which is why we recommend recording the following program on that channel. Luckily, this is often the next episode in the series, so you likely have those episodes recorded as well! We will continue doing what we can on our end to ensure you are seeing your full programs.New weak ap, but with wrong priorities
The idea of Frndly TV is a great value proposition, and it is a good deal if you can tolerate the problems. At first, I reckoned the value was good even though it is a new way to get TV and has the learning curve problems of very few bells and whistles plus bugs in the software. As it stood, it was a solid 4 rating. Unfortunately, the last 2 updates have shown that the company has grossly wrong priorities. Rather than improve the aps to deliver a solid product, they chose to ignore the problems and weaknesses to work on new ways to advertise at the customers’ expense. The last change did nothing to improve the obvious shortcomings of the programming and add a home page that is there simply to be a vehicle for selling ads. A “home” page should focus on those things chosen by user, but instead they have chosen to diminish access to what the user wants and increase prominence of stuff the user has no desire to have clogging his home page at all. Mistakes like this are hard to overlook because they can only come from bad upper management that has no clue as to what it takes to have a sellable product for the users. They will eventually lose all of their users to a netter run company, and with diminishing user base, they will lose all those advertising dollars that they saw as more important than subscribers.Show lessLeader Bob
Developer Response
Hi Bob, thank you for sharing your feedback with us. In addition to constantly working to improve our app, we introduced our new homepage to make customers like you more aware of On Demand content that you already have access to and upcoming live programs you might be interested. We also tailor much of this page to your interests based on your viewing history. If you have any other feedback you'd like to share with us, please email us at support@FrndlyTV.com.Love the app, but not the most recent update.
I’ve been using this app for 3 years. I use it daily to watch the numerous movies I record. Until recently, if a recorded a movie more than once, it showed up on my ‘Just Recorded’ list for each date. After this last update, only the oldest recording shows up. I prefer to see all of the recordings. I use this to prioritize my watch order. If I have a duplicate recording, it’s not as high of a priority to watch. Now I don’t know if I have a duplicate, until I delete the first one. Then I have to refresh the list and look for the additional recording to delete it.
I know I could just delete if from my alphabetical list, but I rarely use that list, as it doesn’t tell how old my recordings are. I try to watch the oldest movies first, bust sometimes skip around, if I know I have multiple recordings. Please bring back the full listing. Thanks!Show lessBrownJK
Good service/channels, app could be improved
I love being able to watch and record Hallmark movies. However, every time I watch something I’ve recorded I almost always encounter a few glitches - mostly a black or paused screen while the audio continues. They self-correct quickly enough, but it’s definitely noticeably frequent occurrence. Another thing I really, really wish this app allowed you to do that other streaming services do, it to be able to continue “watching” while doing something like responding to a text message or going into another non-streaming service app on your phone. All of the other streaming apps I use allow you to “minimize” what your watching and go into email, your browser, text messages, etc - As long as there’s no audio, it usually doesn’t interfere. But with Frndly you can’t - it goes away completely.Show lessStephlrn486
Developer Response
We apologize for the issues you've experienced with black or paused screens and would love to help. Please reach out to us at support@frndlytv.com so we can get you viewing properly again on your device. Thank you for the suggestion on minimizing. We're always looking to improve and will be sure to pass it along to our team. Thank you, Frndly TV
