iApartments User Reviews

iApartments

iApartments, Inc

Utilities

Lifestyle

Reviews Summary

Positive highlights

🔒

This app hasSecure door lock

🚀

This app hasEasy to use app

💡

This app hasConvenient remote control features

👍

This app hasSimple setup

Negative highlights

🔒

This app hasLack of multi-factor authentication

🐛

This app hasFrequent disconnections from Wi-Fi

🐛

This app hasThermostat scheduling issues

🔒

This app hasPrivacy concerns

🐛

This app hasBuggy app performance

💸

This app hasExpensive monthly fees

🚫

This app hasLack of voice assistant integration

🚫

This app hasNo dark mode option

Top reviews

Most RecentHighest RatedLowest Rated

Smart Lock

Even after locking the door, app doesn’t refresh and remains showing unlocked and vice versa.

Likes the ability to do the smart home activities remotely without key.

Rats167

2 years ago

Response from developer

Hi Rats167, we apologize for any inconvenience this may have caused but appreciate that you took the time to provide us this valuable feedback. This experience does not meet our standards and we would really like the opportunity to assist you with correcting this issue with your app. Please contact our support team at 833.464.2787 or email us at support@iapts.com to provide us some additional details. We look forward to working diligently to ensure you enjoy smarter living on another level with iApartments!

Great

Simple to use, I had a few hiccups activating my account but they layout is easy and it loads up fast. No problems so far

aaront904

3 years ago

Response from developer

Thanks, aaront904 for the great feedback. We are happy to hear you are enjoying the conveniences of modern living that iApartments offers at your community! Don't forget to connect your system with Alexa for an even more intelligent experience.

Hub is offline

From past 1 week, the App is showing me “Hub is Offline”. I tried to click onto the wifi settings, but, it was not clickable. My internet was working fine but the app was not supporting the connection.

chikibui

3 years ago

Response from developer

Thanks for reporting your issue chikibui. To ensure we can do all we can to resolve your issue, please contact iApartments Support as soon as you can so we can get more details. support@iapts.com | 833.464.2787

App needs fixing

Please fix the app! It’s constantly having us re-enter the WiFi to connect and it also is constantly disconnecting from devices even when it’s on WiFi

Emelendez104

3 years ago

Response from developer

Hello Emelendez104. Thank you for the note. We recently released an app update which might address your issue. If your app is updated and you still have an issue, please contact us so we can ensure all is working as expected. support@iapts.com | 833.464.2787

Terrible

This app is awful. Has issues connection with my smart lock and smart thermostat. The lock itself is annoyingly loud - you can hear it from hundreds of feet away. The app signs me out constantly. It just is pointless and bad and should be thrown in the trash

Duffman Jr.

3 years ago

Response from developer

Thank you for the feedback Duffman Jr. We would like the opportunity to investigate your issues and see how we can ultimately resolve them ASAP. Please contact us at your convince with your community and unit number ready. Looking forward to assisting you! - Jason iApartments Support iapts.com/support support@iapts.com 833.Go.iAPTS (833.464.2787)

Timberwalk Apts

Great set up and team!

TimberwalkApt

4 years ago

VERY CONVENIENT

VERY CONVENIENT.

currensy con

4 years ago

Broken application

Application let me set my pin, but since that the application does not work. It constantly closes and opens to the point that the application is unusable. Please fix this application. The other reviews could not have used the application in its current state as the application does not work.

JayStation4

4 years ago

Response from developer

JayStation4 - Thank you for this feedback. Let's look into this right now. We have not identified this issue as affecting all users, so let's look into your specific app and account. Please delete then redownload the iApartments app. Then, log in as usual to see if the issue is resolved. If not, please reach out to us via phone at 833.464.2787 (833.GO.IAPTS) with some more details such as: model of phone, version of phone operating system, email, community name and unit number. Additionally, you can visit iapts.com/support for additional troubleshooting and assistance via chat when available. Also, you can always email us at support@iapts.com. We look forward to talking with you soon! - Jason, iApartments Support