Leave a Review Hoteles Xcaret
More info
It would be ideal if the app could provide more details like….
1. Notify when despenaida is in route
2. The timing of breakfast lunch and dinner for each restaurant
3. To show my restaurant reservations for the week
4. To let us know when the ice cream man or other cart stops are available along the pool
5. To show my room expenses spent along the week
6. To show the various picture locations (route us there) using the app.
7. To show spots available for reservations to call to book or other
8. To show if there’s any openings for the park that require reservations (xavage, xelha, xioxiomilco and others)
9. A map of the hotel and parks would be ideal to know where to find certain placesShow lessENIALE ADNARIM
Developer Response
Dear Eniale. We appreciate the time you took to share your comments with us and we understand the situation you're mentioning. For that reason, we'll send your feedback to the Development department. In case you require additional assistance, don't hesitate to get in touch with your concierge. Kind regards. José P. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Can’t open
I’m planing to go on Oct and already booked the room. Turns out the app can’t open at all!!!!mnbghjklvb
Developer Response
Dear user. Thank you for sharing your comments. We already sent your report to the relevant departments to work on it. In case you require additional assistance with your reservation, you can call us directly or send an email to dxguestservice@hotelxcaret.com. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Basically useless
This app is basically useless.
It needs to have the ability to make reservations when on the property, and some map function that tells o what do things are on and how to navigate to them. Since the property has really terrible signage, some kind of introduction to it would be good too.HeatherMAtlanta
Developer Response
Dear Heather. We appreciate the time you took to share your comments with us and we understand the situation you're mentioning. For that reason, we'll send your feedback to the Development department. In case you require additional assistance, don't hesitate to get in touch with your concierge. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Doesn’t Link to Reservation
This app only links to your stay if you book directly with the hotel. Since we booked thru a 3rd party we can’t use the app to manage our stay. This should be something that is available since many people book thru 3rd party.Sara2024!
Developer Response
Dear Sara. We appreciate the time you took to share your comments with us and we understand the situation you're mentioning. For that reason, we'll send your feedback to the Development department. In case you require additional assistance, don't hesitate to get in touch with your concierge. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Terrible
This app is worthless! The interactive map doesn’t work. There is very little information regarding what times the restaurants open. There is no explanation regarding activities available at the resort. You are left to figure it all out on your own. We were completely lost for the first 2-3 days we were there.
When chosing my nickname for this review, every name such as “disappointed customer, disappointed guest, unhappy guest, etc” were all taken. That should tell you something!Show lessRMN bad app
Developer Response
Dear guest. We appreciate the time you took to share your review with us. For that reason, we'll send your feedback to the relevant departments to keep working on improving of our app. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Crashes
The App crashes as soon as you open it and it immediately closes.Review 123p
Developer Response
Dear user. Thank you for taking the time to share your review with us. Your feedback is really important to us and we'll consider it to keep working on the improvement and innovation of our app for your preference. It would be a pleasure to have you back soon. Kind regards. José P. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Why did you get rid of Mandarin as a language
Used to be good then they got rid of Mandarin as a language optionHH95xo
Developer Response
Dear guest. We appreciate that you took the time to leave your review with us. For that reason, we'll send your feedback to the relevant departments so we can keep working on the improvement of our app. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834App not allowing guests to register
As many have said - this app is not working unless you go in through guest mode. No ability to register and retrieve my pictures - the part I was really looking forward to. Plus you cannot actually see pathways on the map so even when you get into the app as a guest and use the only functioning helpful feature - it cannot really show you how to get anywhere in the hotel - luckily the staff is amazing and willing to show you how to get anywhere - but you have to go to the main lobby first to find someone, depending on where your room is - this may mean leaving a bit early for your destination.Show lesstwo wheels
Developer Response
Dear guest. Thank you for taking the time to share your review. All your comments are really important to us and for that reason, we'll send them to the relevant departments to keep working on the improvement of our service and experiences. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Poor quality app
I agree with other reviews stating that this app could be very useful if it worked and had better content. It is super buggy. I tried twice to register after downloading (thinking that maybe it would allow me to make reservations, etc)., but it constantly crashes. Disappointed.PDBRIC
Developer Response
Dear user. Thank you for your feedback. We are sorry about the inconvenience with your registration, we already sent your report to the relevant departments to work on it. In case you require additional assistance with your reservation, you can call us directly or send an email to dxguestservice@hotelxcaret.com. Kind regards. Daniel G. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834Doesn’t work
This app doesn’t work if just continuously crashes when I try to open it. I have a brand new Apple phone. Tried uninstalling and reinstalling twice and didn’t help. I’m sick of all the staff telling me to use the app when it doesn’t work.Mrs welters
Developer Response
Dear Welters. Thank you for taking the time to share your review with us. Your feedback is really important to us and we'll consider it to keep working on the improvement and innovation of our app for your preference. It would be a pleasure to have you back soon. Kind regards. José P. Grupo Xcaret – Customer Service. US:1-844-795-4525 Mex:+52 (998)881-3834
