The map isn’t helpful
It doesn’t recognize where you are on the map. There is no legend. I’m trying to find the spa and where excursion pick up area is with no luck.
Doesn’t enhance my stay
There is so much more this app could do that it doesn’t. It didn’t really help enhance our stay. It would be great to have things like what time the restaurants are open, what time the pools close, which restaurants require reservations, which restaurants are only for Casa Artistas, the schedule for shows, and so much more. I’ve tried several times to edit my profile and it still doesn’t work. The only thing I have found it helpful for is the map. To make it even more advanced it would be nice to see all of my restaurant and park reservations on the app along with the ability to reserve my return bus. Also, the information about the workshops is inaccurate.
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Map is somewhat useful…
Take it for what’s it’s worth. It did help with locations…. Somewhat. You can’t see the right pathways to pools or destinations, so you still need to stop someone to ask for directions. Also the dining is not at specific as far as times & age requirements. Showed up for Sunday brunch & was told they would be closing soon & could no longer be accommodated. Was also told to check out the app if we still wanted breakfast. Nothing was available with kids.
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Hotel and properties are fantastic. Don’t bother with the app
The app simply doesn’t do anything. The only button that was useful was the one that lead me here so I could leave the 1 star review. Xcaret should be embarrassed by this app it is ridiculously poor compared to the properties and parks
Prices for the hotels that I speak to an agent
Need more information about this place it was so difficult to get around .need to show hotelPrices :(
Future Guest
I can’t wait to visit this majestic hotel!! It is going to be amazing!!’
