The idea is great, but problem with execution
I love the idea of this app and the features that can help both guests and employees. However, the app is not user friendly, freezes A LOT, and features are too limited. For example, the only things that can be put on the calendar are things planned by the vacation planners. I get that they want to promote the hotel tours, but you cant even put the hotel’s own shows on the calendar! It’s hard to figure out how to make a dinner reservation. It would be useful to be able to let the resort know when the room will be empty for some time so cleaning can be scheduled, since language is often a barrier with cleaners. I would love to use room service for meals, but the menu is way too limited.So Slow And Lacking Function
I’ve never experienced an app as slow as this one. And, for basic functions, like adding a reservation it doesn’t work. I have a reservation number but it won’t add it. So, I tried doing it without the reservation # and it doesn’t allow me to do it without the name of the resort, which is blank without drop down selections or an ability to type the name of a resort. Soooooo….not much I can do but look at my past reservation that just shows I checked in, a year ago. The only reason I’m giving 2 stars is because it user interface is clear, if only it worked.App is not impressive. Nor is the pushy sales people
Instead of enticing us to come back, this visit on day two has made us know where not to come. The pool and restaurant staff have been nice but once welcomed statue beginning…. it all went down hill from there. Beware of pushy sales people! Do not go to the Grand location…. they’re swarming and try to lure people into signing a contract for savings when you can really find the best deals yourself. The drinks are not strong and really lack quality. We prefer the Excellence Club all inclusive better. Sorry Palace, it’s a beautiful place and has lots of potential but we can’t recommend anyone to your resort. So sad to have to write this.