Unprofessional
This app/site is COMPLETELY unprofessional and unreliable. I wish I had read the reviews before I even tried with them.
I was told my insurance was in network with them on multiple occasions, through the therapist and on the app and site. I triple-double checked that my information was valid and still in effect and that I had benefits for mental healthcare.
I had my first session, went by with no problem, was thinking “oh this is great! I can get the help I need.” Time comes for the second session next week and my therapist messaged me through their system that we couldn’t do my session because “I have an outstanding balance, and Soundermind put a block on your account. Once this is resolved we can continue.”
Perplexed, I checked my email, my app, the website, and texts. There was no trace of them letting me know I owed anything. I replied and let my therapist know, and we both found that odd. So I called their help line, and was on hold for 45 minutes. An automated message kept saying “Press 1 to not lose your place in line. Hang up and we’ll call you back when you reach the top of the queue.” So after 45 minutes of waiting, I did so. This was last Wednesday, and as of Monday apparently I haven’t reached the top of the queue yet.
The therapist was wonderful, very polite and understanding and helpful. The website and app that he uses is completely unreliable and unprofessional. If I could have gave zero stars I would have.
I was told my insurance was in network with them on multiple occasions, through the therapist and on the app and site. I triple-double checked that my information was valid and still in effect and that I had benefits for mental healthcare.
I had my first session, went by with no problem, was thinking “oh this is great! I can get the help I need.” Time comes for the second session next week and my therapist messaged me through their system that we couldn’t do my session because “I have an outstanding balance, and Soundermind put a block on your account. Once this is resolved we can continue.”
Perplexed, I checked my email, my app, the website, and texts. There was no trace of them letting me know I owed anything. I replied and let my therapist know, and we both found that odd. So I called their help line, and was on hold for 45 minutes. An automated message kept saying “Press 1 to not lose your place in line. Hang up and we’ll call you back when you reach the top of the queue.” So after 45 minutes of waiting, I did so. This was last Wednesday, and as of Monday apparently I haven’t reached the top of the queue yet.
The therapist was wonderful, very polite and understanding and helpful. The website and app that he uses is completely unreliable and unprofessional. If I could have gave zero stars I would have.
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No more healthcare for profit
I got a call from someone and the first thing they said was "blah blah on a recorded line". This means there are money vultures involved who want to run your conversation through Artificial Intelligence so they can figure out how to make MORE money off your suffering. When are Americans going to have some self respect and reject these things on principle? Because NEWSFLASH: It's not for "quality assurance purposes". They record us so they can make MONEY. And we need to start having some conversations with each other about it if we ever want to live with dignity again.
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They’re supposed to help people, not hurt them
The app is not perfect, but that’s the least upsetting part. My experience with Sondermind has caused so much mental anguish and it continues. They have literally stolen money from me twice. My insurance covers therapy visits 100%, but I have been charged my last 4 visits. I have sent multiple emails and called multiple times with no response. My therapist has even called with me on the line. I was told they would rectify and reverse the charges - they haven’t, and my bank account is now overdrawn. I am on disability. I am astonished at how an organization that is meant to help people can be so careless and predatory. I don’t know what else to do.
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SCAM! SCAM! SCAM!
Everything was fine for a few months but Sondermind charged me a much larger amount than usual so I called and called and emailed but they never got back to me so I told the therapist I could not do anymore sessions until I figured this out so the therapist canceled our appointments. I got charged that same large amount again for the session that was canceled and the Sondermind app will not let me remove my card.
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Therapy
The app is terrible but I love my therapist. ❤️ Sondermind connected me with her and we use a different avenue for video chatting. I have had no issues with my insurance coverage or being over billed. Once you connect with a therapist work directly with them.
Do not use!!!!
I just had to cancel my therapy appointment because she thought she could charge me five different times at the end of the month and almost wipe out my savings and now I can’t afford to eat. These therapists are irresponsible and will cause more harm then good
Terrible app interface, billing scam from he||
If you choose to use this app, make sure to sign up at privacy.com, create a virtual credit card and use that inside the app instead of your real card. Then when Scamdermind decides to randomly charge your credit card whatever rate they decide that week, you can just reject and cancel the card. The therapists will tell you that it’s not up to them to charge or to cancel, they can choose, don’t let them lie to you.
The customer support is a circus and will have you running in loops, it might distract you from you current mental health crisis or it might just add to it and make it worse.
Overall, it’s been a terrible experience and I’d be hard pressed to recommend this app to anyone.
The customer support is a circus and will have you running in loops, it might distract you from you current mental health crisis or it might just add to it and make it worse.
Overall, it’s been a terrible experience and I’d be hard pressed to recommend this app to anyone.
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Sondermind helps
I love love love this app. I’m so glad I could find an amazing therapy app online that I can do in the comfort of my own home. From both dealing with Covid issue and just having a hard time getting out of bed from depression, this site has made it so easy to get the mental help I need. The therapists I have is amazing and I’m so grateful to get the help I needed.
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ANTI THERAPY
I was charged almost $500 for four sessions of therapy without being told. Even after they said I was in network. Any time I have done something health related I was sent a bill but with Sonder they took it STRAIGHG out of my account. They overdrafted me twice and one day I couldn’t even eat because I wasn’t expecting the charges and had no money.
I had a complete nervous break down after these charges were taken out without my knowledge. It’s kind of funny because I went here seeking therapy and ended up with even more trauma.
Thanks Sonder!!!
I talked to customer service and they told me it was my fault, and that there was nothing they could do and that they informed me the charges would be coming out, which is a lie. I received a receipt AFTER the fact.
After reading the other reviews, it appears I’m not the only one who has been screwed over by this company.
If I could give zeros stars I would.
I had a complete nervous break down after these charges were taken out without my knowledge. It’s kind of funny because I went here seeking therapy and ended up with even more trauma.
Thanks Sonder!!!
I talked to customer service and they told me it was my fault, and that there was nothing they could do and that they informed me the charges would be coming out, which is a lie. I received a receipt AFTER the fact.
After reading the other reviews, it appears I’m not the only one who has been screwed over by this company.
If I could give zeros stars I would.
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Horrible app great service
This app has major issues and it looks like they have stopped developing it or fixing bugs for more than a year now. That of unfortunate as this could be great. Website works pretty good but is not up to modern standards.
Developers and executives don’t lose a great service to poor app design and not following through with bug fixes and testing.
Developers and executives don’t lose a great service to poor app design and not following through with bug fixes and testing.
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