I have to say my kids and I are extremely excited with our new indoor garden project. I was extremely hesitant as I have never been a fan of learning how to use new electronic devices and felt this would be too much for me to learn. When it first arrived I had trouble with the lights and was immediately sent a reply to my inquiry with a message on how to trouble shoot the problem! It was fixed by following the steps! So far, amazing in my book! Can’t wait to see how it goes
Developer Response
Hi AlieandDave, we are so glad your family is excited to use your new Gardyn! There are sooo many resources for newbies, from our Gardyn Basics section in the app, to our Help Center, to the great Gardyn Facebook group. You already saw how great our customer support is! We know you all will have a great time watching your Gardyn grow and thrive!The ONLY issue I had was my fault, when assembling the tube connected to the main pump was twisted and I didn’t know how much water should be flowing through the system… I thought droplets were correct until Kerby saved me on the second full day and told me all pods should be wet! I started at the top and worked down and found a huge kink in the pump line. Now all my plants are receiving water and all is well! Love it so much so far just make sure to check your lines aren’t kinked when you assemble!
Developer Response
Hi Kats Gardyn, so glad you are happy and got past your initial woes! Kelby is quite the virtual assistant! Remember, you can also join the official Gardyn Facebook Group where there is a wealth of experienced Gardyners who love answering questions to help out newbies. Otherwise, of course, you may always contact our customer support team who love to help out our customers!App is garbage considering I can’t actually SIGN UP. On top of that, I’ve emailed support several times ab this issue and they have yet to respond to me.
Also silly is that I have to sign up on app only and can’t create an account online. If I could do it online, at least I could them sign into the app! Very bad experience thus far.
The issue - you click create an account. Then, after putting in name, phone number, and agreeing to terms the app does nothing to move it forward. It instead flips to a image of greens. The image can be moved with your fingers and you can scroll it to see that the next step is above the image yet you cannot access it. It’s beyond frustrating.
And then they won’t help me get it fixed so that’s even more frustrating.
Y’all need to fix this asap. Currently, One star
Developer Response
Hello The Night Fox 99, we are sorry to hear about this experience. Our team is trying to figure out what is going, we have had thousands of registrations in the past two weeks and only 3 users have reported not being able to register for this reason. We can not seem to replicate the issue, so if you can try to contact customer support once again we would love to get more details so we can fix this for you asap.So far the setup, automated features and maintenance instructions have all gone smoothly. The Facebook members group has been invaluable for educating myself on water PH and other tweaks and tips. I am a very happy customer.
We have operated the Gardyn System for a year. It has exceeded all of our expectations. We haven’t purchased lettuce at the grocery store since. The support received from our inquiries has been outstanding. We would highly recommend this product.
The gardyn system is extremely easy to use and gives me amazing organic produce!:) The app includes resources, plant book and metrics(temp/humidity) so i can see what is going on in my Gardyn. The app also allows me to get memberships and buy different plants. Overall a great experience and app layout.
This companion app to my gardyns has been essential for keeping my plants happy and healthy. The only thing I would change would be easier toggling between systems and the ability to take Live Photos when viewing my plants with the onboard camera but nothing an update or two can’t fix
I easily connected Gardyn Home to my home wi-fi network in July this year and I’m really happy, cause it takes me a few seconds to place an order for new yCubes. Sometimes I get lost in the plant book reading about all the unique plants like zaatar, tatsoi, monte carlo, purslane etc. Gardyn sells 50+ varieties and plant book really helps me decide on the salads, herbs and fruits I want to experiment with. My favorite part about the app is watching my plants grow in a time-lapse. Great add-on the the gardening experience with Gardyn.
Developer Response
Hi Kale Machine, thanks for the review! The time-lapse feature that shows how your plants go from seed to harvest is one of the features our customers have truly loved and most have shared their time-lapse videos all over the internet. We are glad you like yours, too!Don’t walk, RUN to get your Gardyn! This is the most rewarding experience that I get to do with my kids and bonus, we get to eat from it. I’m not sure how I didn’t know about hydroponics before Gardyn, it’s truly amazing!
The Gardyn has been an awesome investment and has allowed me to have fresh herbs and veggies in my kitchen. The companion app makes it easy to keep plants healthy and is very simple to navigate.
alieanddave
Kats Gardyn
The Night Fox 99
Gailarama49
Gardyn Jim
Summy Sho
lildocta
kale machine
johnthomascollins
DwightSpits
