Website
We have a horrible time uploading documents. I scan them then attempt to send. Sending via email would be much easier. The scanned items are in folders and we can’t! Other options? I have all the remediation photos in pic circle where I want them.
I have found another possibility however the site keeps disconnecting me. When I try to “manage” photos I am unable to delete or add.
I have found another possibility however the site keeps disconnecting me. When I try to “manage” photos I am unable to delete or add.
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Response from developer
Hi, can you please send us the account details along with the screenshot of the problem to AppAssist@universalproperty.com so that we can help you. Thank you for using our app.
Poor customer service
Kept calling me while I was on vacation in Europe that my quarterly payment was overdue and it clearly wasn’t due for another month. That’s was you get when they are in Maryland and I’m in Florida.
App not updating
One year after it appeared my app still displays the reminder to pay my policy and I can’t archive or delete it after the policy was paid.
Today I got my renewal cost for my new policy for November 15th 2023. I did not however get the actual policy which should have appeared in the app.
Thank You
Today I got my renewal cost for my new policy for November 15th 2023. I did not however get the actual policy which should have appeared in the app.
Thank You
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Just streamline this better….
If there is a shortfall then email or show it in the app. As well, how about making it a bit easier to make a payment online. I’ve been through every corner of this app and no where to be seen. Everything else is obvious apart from the most important items.
Feedback
We had severe hail damage, less than 6 weeks later we were hit by a tornado. We had the inspector come out and take pictures, we then had the adjuster call us, and discuss what they we’re going to cover, leaving off a few damaged items. He claimed the inspector left them out of his notes. We are talking busted out window, seem-less gutters, etc..
A few weeks passed and we hadn’t heard anything about missing items nor had we received the issued check. We called and were told it’s been lost in the mail to be sure let’s give it another 5 days. 7 days after we call and have a long conversation with management, we were reassured a check would be reissued, and not to worry about the missing items we just need to submit receipts. (She was worthless)
Tornado hits, we file another claim, another $1000 deductible and we hadn’t even received out first payment from our first claim. Same inspector came. Funny story, he distinctly remembered including missing items in report because he knows my husband. The adjuster called less than 48 hrs later and explains the breakdown of what he’s replacing, he tells me he’s issuing the check. I ask about the other check. He checks and discovers it hadn’t been mailed out. He had to release his check and the other check. To date we have not had anyone contact us about the items that were left off the quote and we have not been reimbursed for!!!
Window
Correct sqft of siding
Seem less gutters
A few weeks passed and we hadn’t heard anything about missing items nor had we received the issued check. We called and were told it’s been lost in the mail to be sure let’s give it another 5 days. 7 days after we call and have a long conversation with management, we were reassured a check would be reissued, and not to worry about the missing items we just need to submit receipts. (She was worthless)
Tornado hits, we file another claim, another $1000 deductible and we hadn’t even received out first payment from our first claim. Same inspector came. Funny story, he distinctly remembered including missing items in report because he knows my husband. The adjuster called less than 48 hrs later and explains the breakdown of what he’s replacing, he tells me he’s issuing the check. I ask about the other check. He checks and discovers it hadn’t been mailed out. He had to release his check and the other check. To date we have not had anyone contact us about the items that were left off the quote and we have not been reimbursed for!!!
Window
Correct sqft of siding
Seem less gutters
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Wonderful experience
Dealing with insurance, especially after a hurricane, can be frustrating. Everyone at Universal could not be nicer. They have always gone out of their way to answer my questions and help me through this loss. I appreciate the kindness and patience I have received.
Excellent Service
We are very pleased with the sincere concern and timely response our representative Erik Montgomery showed during our claim process. Thank you, Mr. Montgomery and Universal for excellent service and professionalism.
The Cutler Family
Portsmouth, VA
The Cutler Family
Portsmouth, VA
Response Time
It’s unbelievable to me how accurate and fast the response time is once you upload a document. This is especially true when you have limited or no access to your home!! Thank You
Doesn’t work after last update!
I kept getting errors messages when I tried to use the links in the app. So I had to update the app because it wasn’t working right but now it won’t open at all! This needs to be fixed asap because I cannot get on the app to pay my bill and I do not get a paper bill in the mail. I can’t even open the app to get a contact number so I can see my bill!! PLEASE FIX NOW!!!!! Your fault if people can’t pay their bills on time!!!!!!!!!
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Response from developer
Hi, We are sorry for the inconvenience caused. Kindly share your concern along with a screenshot if applicable at AppAssist@universalproperty.com for further assistance. Thank you.
Stay away from this horrendous company
This has got to be the worst managed company on earth….. customer service is worse than comcast/xfinity (possibly a tie). Absolutely miserable company to deal with.
