KETTLER Resident App User Reviews

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  • Bring back the sign in cookies!!

    As another user noted, since an update a month or so ago, the app no longer remembers your user name, so you have to type it out every time. It is no longer optimized to sign in using the Apple password manager, and it is extremely inconvenient. It did not use to be this way! It used to be very easy to log in :(
    Also, the thermostat scheduling is very finicky, even when it says a schedule is set and active, it often doesn’t work.
    However, the app is convenient for being able to access all of the apartment smart devices and for submitting maintenance requests.
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  • Doesn’t keep you logged in

    With the new update, every time you open the app it makes you sign in again. Even when you click the “remember me” toggle, it doesn’t work. Super inconvenient and sooooo frustrating to have to log in every single time. PLEASE FIX!!!!
  • Difficult to login when needed

    Once logged in the modules are slow to load. The thermostat schedule often doesn’t actually work. Hot or miss at best. Overall not great. But there’s no alternative.
  • Horrible

    Their latest update doesn’t even keep you signed in, it’s not just me other friends who live in our community complex are having the same issue, even if you select remember me it doesn’t.

    Their board for community messages basically unusable. No one even uses it.
  • So far so good.

    Just moved in a week ago and all is well so far.
  • Functional

    It works
  • Last update logs you out

    The last update constantly logs you out and doesn’t properly remember your log-in credentials. Stopped using it…
  • Very high service fee

    Feel sorry for the communities that have to use this app. First time I have to use it and realize I have to give them free $50 every time I use it for the next 12 months. Thats a scam!!!
  • Super easy to use

    The app actually works! That never happens these days.
  • Brooklyn

    Brentford at The Mile’s Resident Portal is A1, top tier, user-friendly that simplifies the process.

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