Air Wick User Reviews

Air Wick
Air Wick
Reckitt Benckiser (ENA) B.V.

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  • Absolutely pointless

    So you are supposed to get this device that you can control and tune with your phone... great idea, just executed terribly

    App logs you out every time you close it, you cannot do more then schedules, but each time I log back in I need to add same device, there is settings for intensity but for some unexplained reason it doesn’t work.. the only thing you can do is take refill fragrance out of the defuser and smell it occasionally, it actually smells rather well!!!

    My advice, take this defuser and use it as door stopper or just throw it in garbage can, delete an app and go back to old, better good simple defuser...
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  • Blue tooth?

    So the only way to adjust this thing is through the blue tooth app. But there are no instructions on how to connect it, it just says download the app. But you have to be emailed by air wick in order to set up the app, it would have been nice if they emailed back in a timely manner. Don’t buy this if you need to use it within the next few days after buying it. It’s been 3 days and still waiting for my email. And yes, I deleted and re downloaded the app and attempted to create my profile multiple times in cases I typed in the wrong email address.
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  • This app is getting worse

    I started with a schedule for all my devices. Then there was a problem logging in with the same password. Problems with resetting the password, then each device has to keep getting rescheduled as it shows “ not connected” right after connecting and going into the next device.
    This is more complicated than need be and it needs an overhaul and UAT before rolling out to the public. Urghhhh!
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  • Very frustrating!

    In order to use the diffuser you have to use the app. Now that we have that squared away. THE APP IS ABSOLUTELY TERRIBLE!! I’ve tried to log in several different times, but to no avail. First, it told me my credentials were wrong (I know they weren’t) so I selected forgot password and received a temporary password that didn’t work either even though I tried within the hour timeframe provided. Now it is telling me my internet connection has timed out when using both WiFi and my mobile data. I’ve tried deleting and reinstalling, but nothing. I didn’t spend all this money to not be able to use the product. Very disappointed to say the least!
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  • Useless

    It will no longer work no matter what I do and I bought two of these 😡I wish there was away to just use it without the app. It keeps saying no internet connection and I have both WiFi and phone internet 😒 I wish I knew how to just make it work.
  • Mommy

    I had got one back in May and we liked it so a few weeks ago we got one for the bedroom. Now today I noticed they not working so went into the app and I am not even logged in. Every time I try to log in I get connection time out. Please check internet connection and try again. I been trying it and it still won’t work
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  • Garbage

    What a waste of money this thing was. You can’t use the thing unless you use the app and the app doesn’t let you be able to turn on the thing on demand you’re forced to be on a stupid schedule and if you turn that schedule on and off a few times a message pops up saying “we’ve noticed the on/off schedule has changed multiple times” and it won’t let you turn it off after that you’re forced to delete the schedule and make a new one. Not to mention there’s no option for a continuous mist either it only runs for about 5-8 seconds at 30 minute intervals. Don’t waste your money on this product if you’ve already bought it return it for a non Bluetooth one.
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  • Terrible App

    Great idea, Bluetooth.

    The app is a big let down, I expected the app to have more options. Such as being able to manually have it mist through the app, select the amount of mist cycles per hour, indicator within the app showing mister is working properly.

    What fragrance do you select if the fragrances you have are not listed in the app, example: pumpkin and other seasonal fragrances.

    Does any one know how the selection of “Mood” effects the mister functions. I was not able to locate any information concerning, moods.

    I expected the Bluetooth capability to have more options than basically scheduling days and times. Perhaps add WiFi capability also.

    You have a good idea but needs upgrade to keep sales going. Thank you for reading my review.
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  • This app sells your info

    Hopefully you haven’t already bought the Bluetooth Air-wick. It is the exact same as the non-Bluetooth Air-wick except you have to make an account and start getting spam emails everyday. Also, it doesn’t have a clock built in so whatever times you set it to come on, it doesn’t. I don’t think the app actually does anything honestly. Would not recommend this app or the Air-wick.
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  • Good product

    I really like it because I can control all my devices throughout my house. But I do wish you had the option of setting them manually as well.

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