Leave a Review Air Wick
Very restrictive!!!
All I want to do is turn on the diffuser from time to time. However, the app won't let you turn on the diffuser, without first creating a schedule. Then it will only diffuse at certain intervals, like every thirty minutes. I just want a diffuser that I can turn on and off.
I'm returning this to the store and buying a diffuser that doesn't limit when it will actually disuse, and doesn't make me open an app, create a schedule, and give me errors if there is already an existing schedule.
This would have been so much better off there was simply an 'on' switch, or I could select 'turn on for thirty minutes'.Show lessDavid T88
Developer Response
Hi David T88, We are sorry to hear about that you are not satisfied with your product. If you’d like to contact us via email at NACR.Home@rb.com or call us on 1-800-228-4722, we’d be more than happy to help resolve any issues you are experiencing.Help
The link you sent to my email doesn’t Load nothing it’s a bad link. So now I can’t even use the diffuser I bought today and was excited. Ive tried two emails got the register link and click “click here” and it loads to a blank page!! Please get this fixed I would like to use this diffuser otherwise I’m taking it back and getting my money back. There is no where to go for help but here. I’m disappointed.Show lessdop3hop3
Developer Response
Hi dop3hop3, We are sorry to hear about that you are not satisfied with your product. If you’d like to contact us via email at NACR.Home@rb.com or call us on 1-800-228-4722, we’d be more than happy to help resolve any issues you are experiencing.Poor design and function
In the app you cannot type your own room description. You can other, but it actually shows as other. All available scents are not listed in the app so I chose one that I am not using. I am actually using coconut pineapple. When selecting any option under the discover tab, all of the pages are blank and do lot load any information. The Buy Mow page also does not load and is blank. In settings, the Do Not Sell My Information page is blank. I opened it in my browser, because this was important to me. You are then unable to submit your do not sell request unless you check you live in California. So I did.
Wow, did a fifth grade coser write this app?! This app is a very poor face of the company.Show lessMarkHuckaby
Developer Response
Hi MarkHuckaby, We are sorry to hear about that you are not satisfied with your product. To access the Buy Now and Do Not Sell my Information pages, please make sure you have cellular connection. If you’d like to contact us via email at NACR.Home@rb.com or call us on 1-800-228-4722, we’d be more than happy to help resolve any issues you are experiencing.Please create timer functionality
The app is functional and easy to use, but I don’t like that they didn’t include an option to simply turn the freshener on and let it run. ALL use of the unit has to be part of a pre-determined schedule. It would have been nice if they had worked a timer function into the app, so that you could activate the freshener immediately and have it turn off after a set time frame.Show lesszflack
App won’t connect
So I recently bought the air wick but each time I’m creating my account I activate it and all but it keeps saying that I have no internet connection or check your internet connection. When I have strong WiFi and I have strong 4g so I’m confused on why it can’t connect like I have smart led lights and those connect with my WiFi but an air wick can’t ? I need some helpShow lessAviso.Ceo
Pretty straightforward
Saw some other comments on account creation, but had no issues (would guess folks aren't seeing that they have to check their email to confirm). Pretty easy and straightforward usage to me, and my phone has become how I manage my home so is much more convenientP38747289
