Ok but
It looks very useful, but what about my kids’ tickets. If I put them all on my phone, then my wife can’t take the kids without me.
The response was to add all the children’s tickets to both devices.
We have an extended family where any of 5 children might go with any of 6 adults. To put them all on 6 adults devices seems crazy. What if one adult doesn’t have a smart phone? Or one that doesn’t support this App.
I wish I’d known this crazy arrangement before I bought 11 tickets. I would have gone to Dreamworld instead!
The response was to add all the children’s tickets to both devices.
We have an extended family where any of 5 children might go with any of 6 adults. To put them all on 6 adults devices seems crazy. What if one adult doesn’t have a smart phone? Or one that doesn’t support this App.
I wish I’d known this crazy arrangement before I bought 11 tickets. I would have gone to Dreamworld instead!
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Response from developer
Hi, if you want to share passes or tickets of children in two devices, you may do so by simply adding the barcode(s) to the other account/device.
Poor app
I found this a poor app. Navigation is frustrating and not straightforward. Visuals are fine but font choice is and colour choice wrong. Looks amateurish.
I have annual pass and have one for grandson. Confusing to work out process.
Home page should have drop down or similar menu.
After frustrating attempts to follow complex instructions I have exited App and have asked staff to help at ticket office. They have not been trained and haven’t got a clue. Professional development of staff or a help line at theme park would help.
On top of this virtually every nickname comes up as taken including exotic variations. It almost as though key words are leading to censorship of negative reviews. I have tried at least 30 variations. I am certain the review is being blocked as I have given a 1 and only will go through if I give a false rating of 3 or above.
I have annual pass and have one for grandson. Confusing to work out process.
Home page should have drop down or similar menu.
After frustrating attempts to follow complex instructions I have exited App and have asked staff to help at ticket office. They have not been trained and haven’t got a clue. Professional development of staff or a help line at theme park would help.
On top of this virtually every nickname comes up as taken including exotic variations. It almost as though key words are leading to censorship of negative reviews. I have tried at least 30 variations. I am certain the review is being blocked as I have given a 1 and only will go through if I give a false rating of 3 or above.
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Annual membership
App looks good but I am confused. We have annual membership but I don’t think you can enter /retrieve them as the options says “tickets and vouchers” but not annual passes. I can’t locate our physical annual passes so not sure what to do. Thanks and good luck with the reopening !
Response from developer
Try giving it a go Nat - any current Memberships can scan their barcode in the "ADD TICKETS" section. If you have any issues, please reach out to us on contactus@vrtp.com.au.
Counter intuitive app
App needs to be more ‘friendly’ to the user.
Currently app is not very usable despite that we are required to have that app to enter parks.
I tried to add my tickets couple of times and got “tickets were added successfully” message, however I’m not able to see tickets in the app. Bug or feature? If for some reason you don’t want to show tickets would be nice to have a message “these tickets have been already added” or if there’s something wrong with tickets would be nice to see that ‘bad’ message too.
Currently app is not very usable despite that we are required to have that app to enter parks.
I tried to add my tickets couple of times and got “tickets were added successfully” message, however I’m not able to see tickets in the app. Bug or feature? If for some reason you don’t want to show tickets would be nice to have a message “these tickets have been already added” or if there’s something wrong with tickets would be nice to see that ‘bad’ message too.
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Response from developer
Hi, we have just released a minor fix to address this idea - thanks for your input. Please update the app & you should be able to get your tickets added/appearing in the app. If any problems persist, please use the appropriate escalation path by contactus@vrtp.com.au.
Great app, some functionality not yet active.
Great app, and have yet to encounter and crashes or issues as have been the case with previous VRTP apps.
Despite being published in the App Store the app is currently in testing, as such the Virtual Que functionality is not yet active at Sea World or Wet n Wild.
Despite being published in the App Store the app is currently in testing, as such the Virtual Que functionality is not yet active at Sea World or Wet n Wild.
Response from developer
Thanks! That's right, we're still in testing, but all is going very well for us.
Best theme park app ever!
This app is amazing! Great job to the devs!
