Leave a Review Microsoft Family Safety
App crashing
This app started to crash this week. When just trying to open it, it crashes and closes immediately. I saw others reporting the same issue. I suspect a recent update is causing this. Don’t ask to send a screenshot or message from the app because I am not able to open it.AndreF arias
Developer Response
Thank you for reaching out. Your input is valuable to us and helps improve our products. As per our Product Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority, and we should be providing a fix soon. We are in the process of rolling out an updated version of the app. We highly suggest upgrading to the latest version once it is available. Again, thank you for sending this feedback! We truly appreciate it. This really helps us a lot in identifying issues like this for us to make continuous improvement.Keeps crashing
App fails. It crashes within 10 seconds of opening. Updates, restart phone, delete and reload app, Chang settings etc. still crashes.
Developer has asked for the detailed logs of the issue. Unfortunately the 5 or 10 seconds the app is open for before crashing is insufficient time to do this. Feels like an impossible request.Show lessar7654331
Developer Response
Your input is valuable to us and helps improve our products. As per our Engineering Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority as we are in the process of rolling out an updated version and will be providing a fix soon. Again, thank you for sending this feedback!You used to be a software company
Crashes, lasts a second then crashes again. When not crashing, slow, so slow! Asks an awful lot to allow location activities, which just aren’t needed by some people. Seems to want me to set up driving on kids that it knows aren’t old enough to drive and won’t remember you’ve dismissed it. No dark mode, really? Surprised there aren’t any adverts in this yet, which is great. Though I don’t expect it to last long with Microsoft pretty much an Ad company now.
In response to Microsoft’s request for a screenshot, I can’t, it crashes!!!Show lessWxChaserUK
Developer Response
Your input is valuable to us and helps improve our products. As per our Engineering Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority as we are in the process of rolling out an updated version and will be providing a fix soon. Again, thank you for sending this feedback!Crashes in apple IOS
This was a good app, but over the last few days no longer works - it crashes within a second or so of opening, not allowing enough time to even accept a screen time request from the kids. I have tried restarting my device, updating IOS, deleting and restoring the app several times but all to no avail. A Microsoft developer on a forum suggested a factory reset of my device, which I’m not prepared to do as this is a high-risk approach to trying to fix something which seems to be a widespread live issue amongst IOS users. Happy to re-review the app if this issue is resolved by Microsoft.Show lessRiberts
Developer Response
Your input is valuable to us and helps improve our products. As per our Engineering Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority as we are in the process of rolling out an updated version and will be providing a fix soon. Again, thank you for sending this feedback!App crashing
The App crashes on my iPhone 12 mini. I am subscribed to 365 Family, but the recent update made this app unusable on my phone. Any help please.ZolaPumpkinLuna
Developer Response
Your input is valuable to us and helps improve our products. As per our Engineering Team, we are experiencing an issue that affects some users with this functionality and we are looking into it at high priority as we are in the process of rolling out an updated version and will be providing a fix soon. Again, thank you for sending this feedback!Keeps crashing
Not sure what’s going on. Keeps crashing on my 14 proPeter820725
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Crashed one second right after app opened
Used to work fine. But the latest 1.24.2 version keeps crashing with iOS 16.4. It crashes one second after I opened the app. Don’t even get chance to navigate to the help and support to send feedback.ITUser101
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Unusable now
Was in the app then it cashed after about 5 mins. Now crashes and closes as soon as you open it up. Completely unusable.🐈🐕🐬🦄😍
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Need to fix 1.24 update!!
I used to love this app. Within the past few weeks, however, the app stopped letting me give additional screen time and started showing the ice cream cone and “it’s not you, it’s us”. Since the last update a few days ago, this app won’t even stay open longer than 4 seconds; it just crashes. I’ve tried restarting my phone and deleting and reinstalling the app. After reading through other reviews, it’s pretty clear to me that when the 1.24 update was installed a few weeks ago, the app started going downhill for many users. It’s also obvious that since the 1.24.2 update was installed, the app started crashing for many users. Developers, if you respond to tell me to send an error report in the app, that’s impossible because the app won’t stay open long enough for me to do anything. I think it’s pretty clear that the 1.24 update is garbage and needs to be fixed asap.Show lessJFO9903
Developer Response
Thank you for using family safety! We are sorry to hear that you are experiencing this issue. If you could email us with a screenshot of the issue at familysafetyfeedback@microsoft.com, we'd be happy to take a look. Thank you!Garbage Architecture
Seriously, whoever decided to interlink all Microsoft products in the way should be fired. I can NEVER get my kids’ accounts to work properly. Take this app. There is a link in it regarding “how to connect” a device. But when you click that link it takes you to the app, which is completely unhelpful about actually connecting the device. And then of course on my kid’s iPad, the app continuously crashes. So here I am again, losing an hour of my life trying to configure a Microsoft product unsuccessfully. Oh, and in the app, it shows allowed and blocked apps. But it doesn’t show how to actually allow an app. Microsoft, if you are listening, put an “Allow” button here so I can click on it and allow something. Why should I have to go to somewhere else to do this. I still don’t know how to allow something. Goodness this is garbage architecture and interface design.Show lessJDeereRocks
Developer Response
Thank you for using Family Safety! Sorry to hear you're experiencing this issue. If you could send us more details and logs from the app by tapping on the App Menu/Home > Help and Feedback > Send feedback > I Don’t Like Something > Attach/Include Logs/Diagnostics, we’ll take a look. Thank you!
