Leave a Review Luvly
Alas, Worst experience in Years
First, you try to sell me another app for dancing. Just tacky and erodes confidence that this is anything other than a way to sell apps, regardless of their quality.
Then I can’t get into my app because I use a password protector and generator. My passwords are 40 characters long and your app WON’T LET ME PASTE! There’s no way I’m going to type in 40 characters and there’s no way I’m going to use fewer than 40 characters on an app of this type! So I can’t access my plan. I already sent an email regarding that.
Now I find out that you’ve charged me for some thing I didn’t buy. I signed up for the $9.99 exercises only.
I’m ready for my money back!
So badly done every step of the way.
It’s okay to hire kids to build your UI and UX but get a seriously good tech (who understands human nature as well) to oversee them and the whole damned thing.
It’s also okay to try to generate interest in other products you have but don’t do it via a chat bot claiming to be an instructor who says she has tips for using the app. Not only tacky, but infuriating.
Hire just one brilliant person. Let them bring in their own second. And then get out of their way.
In the meantime, send me my money back!
Disgruntled
sent from the digital breadlineShow lessvalianthare
Developer Response
Hi! Thank you for getting in touch with us. We are sorry that your experience with Luvly has been far from perfect. Kindly note that the full price is always indicated on the purchase screen. As for the password issue, there is an option to paste your password while logging in, perhaps there were some issues with the device you were using. Please contact us at support@luvly.care with full details of your query so we will be able to help you out in this regard. We hope to hear from you soon!Already see a difference
I was hopeful but skeptical, got the 3 day trial and after the first “workout” I felt I could see a difference! So I did one other quick de-puff exercise. When my husband came home a few hours later he asked me what was different about my face! I’m going to give it a good go, maybe buy a month, and see if I continue to see improvements. It makes sense that massaging and/or working the muscles under the skin are going to have a pretty big impact on how the skin appears. My main issues are fine wrinkles, thinning lips, beginning stages of jaw line getting looser (I’m 40).Show lesssingram16
Developer Response
Thank you for reaching out to us and sharing your feedback! It's great to hear that our users can see a difference right from the start, as it proves that the techniques we use are indeed effective! We are excited about the long-term result you will get after using Luvly for a longer period of time. Thank you!Effective with Consistency - Amazing Results
10-14 minutes a day touching your face may seem like it’s not going to do anything, but —
The app has so many features in a beautiful format with a cool aesthetic that include additional education based on nutrition and kinesiology and a photo diary to track your progress. On my third day using the program, it suggested using a mirror to identify wrinkles in the forehead when raising your eyebrows. I don’t have wrinkles in my natural resting face, but when I raised my eyebrows, I saw the deep ridges in my forehead. Following that day’s exercises, my forehead was smooth! The following days, my forehead has retained the smoothness and because the exercise was so relaxing and it’s something my beauty tools can’t achieve, I started doing it daily. 10-14 minutes May seem like a kitchen but it is so worth it and it feels amazing.Show lessLady Bookathalon
Developer Response
Hello! Thank you, your feedback is extremely valuable to us! In Luvly there are plenty of face care exercises that will help you achieve your goals, so we are glad that everything works as expected! Grateful for such comments!Easy and effective breathing exercise to calm the mind
I enjoyed this exercise on the Luvly app. Just a minute long - but you can carry it on longer if you need to - I was in a place where my brain was whirring and I could not focus. I carried out this exercise, easy, simple..... and effective. Feel much calmer and a smile on my face. All in just a couple of minutes, to change my day.Show lessBouncing Michelle
Developer Response
Hello Michelle! Glad to hear that you enjoy Luvly! Our main goal is to provide our users with easy steps towards their face care goal and we are happy that it also helps our users to unwind and relax. Thank you for your feedback!good app if you have the time
I got this app thinking it was primarily face yoga exercises that were quick, but it’s actually a lot more than that. This is good in terms of you get a lot of information and content for the price i think, but its designed to be a training and i don’t always have the time to devote to the training everyday so I don’t think i will see results like possibly someone who is doing all the exercises and other extra content they share out each time you log in. When i did email to
cancel subscription based mainly on these reasons, they were pretty quick with reply and seemed to honor my request- i will be checking this month to see if i was still charged.Show lessMickieish16
Developer Response
Hello, we appreciate your honest feedback! As for the exercise duration, currently, there are only 10-min videos available as we're focusing on regular practice rather than intensive, but rare training. Kindly note that the Luvly training is tailored that way, so that it would be easy to follow the routine and be motivated to continue with the training every day by taking small steps towards your goal. Hope that makes sense!Great so far
This is so relaxing , it’s giving yourself a facial everyday and reminding yourself you can take your aging into control in a natural peaceful beautiful way. I love this idea , concept . I always read that you can’t do facial excercise to slim you face but I knew that was wrong. I remember doing the ole neck exercise Grandma taught me to tighten your neck and open and close your jaw . They exactly what I thought of when I saw this app and the before and after results were amazing ! If you want to change the appearance of your face start here , not with Botox or fillers. And if anything its a beautiful self care and ritual and so amazingly calm and relaxing. I’m recommending this to all the women I know.Show lessLunabrightlunerlight
Developer Response
Hello there! We're thrilled to know that you love our app! :) We believe that Luvly will help a lot of people on their self-care journey. We'll continue our hard work to ensure we keep delivering the best experience possible!Please be careful with this app!
Read the reviews before you download! I too paid and “downloaded” the app but could never get access to it. I reached out to customer service multiple times and their solutions didn’t fix anything. I paid $29 to have access to literally nothing except frustration and wasted time. I even went through my credit card to dispute the charge since I never received ANY service for my money. Luvly denied the refund so now my credit card company is asking for a lengthy process to continue to dispute. I have already wasted enough time and energy on this so I guess I’m letting Luvly win…which is clearly what is happening to a lot of people and how they are making money. I don’t normally write reviews but I feel this is my only way to stop others from having their money stolen.Show lessMeowMeow1818
Developer Response
Hello, we're so sorry to hear that! Can you drop us a line at support@luvly.care so our team investigates this in further detail? We look forward to hearing from you soon!Trial & Subscription access too buried
I cancelled my trial 2 days before it ended. Received a message stating I’d only have access to app through trial period & that no charge would occur.
I was still charged $50 for a one month subscription the day after trial period.
When I reached out to customer support I was told that all sales are final and they do not refund charges.
Additionally, when I cancelled the subscription a SECOND time after the charge went through, I received the same notification about the trial period, snd that no charge would occur.
It feels like this company/app is a scam and is actively trying to make cancelling subscriptions as difficult as possible. This feels like those gym memberships where one must write a letter & mail it in to cancel it. Or an exercise program which must be canceled 3 months prior to the expected end date.
One thing that would make me more comfortable would be if the subscription were through the Apple App Store. It’s easy for users to manage and feels much more credible. Unlike the current model which is through the app itself.Show lessClestialGuardian
Charged for full subscription even though I signed up for the free trial
Im honestly very disappointed. I was just wanting to try the 3 day free trial and was charged right away even though I canceled within two days.@—e-
Developer Response
Hello there! Thank you so much for getting in touch, please contact support@luvly.care with full details of your query so we can better assist you. We hope to hear from you soon!I’m blown away!
I bought this app to do some research on natural alternatives to Botox. I didn’t even have expectations really - but already I am seeing results in just 6 days. I don’t wake up with puffy under eyes and my forehead lines are diminishing. Best part for me is doing the exercises before bed - it’s a much needed wind-down and destressor! 🤩Show lesscommercialismatitsfinest
