You’d think that a brand as large and well funded as Pantone would be able to keep their apps in decent shape, but boy howdy, that just doesn’t at all seem to be the case. The extension on Adobe software is usable about 1 out of every 5 times, and the app is totally useless without a “premium” subscription. There was a free Pantone cross reference tool available online, but I guess Pantone wanted more of that tasty tasty cash, so they removed that free feature and replaced it with this mess. Completely ridiculous that you’d ask for money suddenly for a feature you had free for years. Garbage.
Developer Response
Hello there, The app was free during its beta trial however, It was never meant to be a perpetual free app, but we sincerely apologize if we failed to communicate this clearly. We continue to offer freemium access with a 30-day trial to our premium features, is this something you would be interested in exploring further ? If you have any further questions please contact Support@pantone.comI am actually trying to rate it a 2.5.
I LOVED Pantone Connect when it was in its beta trial. I religiously use the color extract and the colors were near perfect every time. Not to mention the quality of the file you upload to extract from is always fuzzy. It was never fuzzy before I had to pay.
Now that I’ve subscribed and they’ve upgraded the look (I dislike it so much-beta was simple and to the point) the colors I extract never match anymore. It feels like a slap in the face considering I’m now paying for the features but it’s not even worth it because I can’t even get close to the color I’m trying to match like I did with beta.
I wanted to rate a 2.5 instead of 2 because I can create palettes easier and the different palette look options when exporting. But I dislike this update too much to rate a 3.
Developer Response
Hi There,
Thank you for reaching out and sharing your experience with us regarding Pantone Connect. Would you be willing to reach out to support@pantone.com to discuss the issues that you are running into? We would love to help you and listen to your feedback.Sadly not usable. Every feature is subscription locked and you can’t purchase a subscription in the app (nor can you purchase a subscription on the mobile website). You can’t even exit out of pop ups.
Developer Response
Hi There, Thank you for your feedback and we are sorry to hear you are experiencing issues while using our application, would you be able to reach out to support@pantone.com to trouble shoot your issues with the team? This is the most non user friendly app I’ve ever used.
Constantly need to login. Why???
To add to my swatch palette, I have to click twice on the menu instead of just clicking the color.
If I accidentally click on the not free parts and go back, it doesn’t save where I was.
The most unbelievable part is we spent $800 on Pantone product but that doesn’t qualify for the 3 or 6 months free use of the whole product. Be better Pantone
Developer Response
Hi there
Thanks again for reaching out and we apologize for any confusion. That being said, we would like to learn from your experience, please reach out to connect@pantone.com to check your qualifications and to better understand your usability feedback.bought two of the color match cards for myself and a coworker and had high hopes for this matching service to streamline our color development process. was really disappointed to see it doesn’t work with my iphone 13 pro max and has no timeline to provide device usage. waste of money
This like previous Pantone apps is buggy, clunky, doesn’t really work as advertised and requires a paid subscription to display basic color data that is already available online. This side of Pantone/X-Rite’s business is laughably bad for an industry-leader in color management. Don’t even think about buying the Color Match Card they sell to use with this app. Test on Pantone’s OWN BRAND COLOR in a perfectly lit environment and following their guidelines to the T resulted in a wildly inaccurate reading. Repeated attempts gave different inaccurate results. Simply useless.
Developer Response
Hi there,
We are sorry for the inconvenience when did you purchase the color match card? What is your device model ? We will look into the problem ASAP. Please email support@pantone.com
Why should we have to pay for features that used to be free and easy to use!! This app works poorly and is impossible to use with out paying
What's more useless than an app that requires a login that doesn't respect modern SSO security tokens? The developers who made it. There is absolutely NO REASON why I should have to enter my Facebook/Google password into your app, and I'm definitely not going to make a login directly with you. Get with the times.
Developer Response
Hi Kendrick
Thank you for your valuable insight, our SSO follows the current best practice however, if you have more information to share please email us at connect@pantone.com. How do you purchase premium?
I’ve had no problem using this app. I LOVED it For my personal inquire and my hobbies. Until now. You have to get a monthly/yearly subscription. for the same features I’ve been using for all along for free. I am not paying for a premium version that is THE SAME as the old free version. I get it. Business needs to make money. But asking $7.99 a month for the features I had access to a few days ago is not worth it. Nothing premium about it or worth it to me. If premium version offered only new features and the free was the same as it has been. I might be interested. I would love to be able to use these app more. But unfortunately I’m using it a lot less.
Developer Response
Hi there, The app was free during its beta trial however, It was never meant to be a perpetual free app, but we sincerely apologize if we failed to communicate this clearly. We continue to offer freemium access with a 30-day trial to our premium features. With our community's support, we can continue servicing and providing future enhancements. If you have any further questions please contact Support@pantone.com
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