Requires subscription
Tracking helps me reflect on my health
Tons of misses
1) For some reason you can’t edit the actual initial setup of a goal afterward (like the icon or color, or scale). Yes you can adjust the goal metrics but what if I want to change how it’s configured?
2) There are two seemingly “default” goals (mood and energy). I didn’t see how to delete them, but rather “hide them”. Hiding them made them disappear into somewhere I wouldn’t know where to look if I wanted them shown again.
3) Metric scale doesn’t have ability to count 0 (therefore making something like counting number of drinks, with 0 being the goal, impossible.
4) Even the feedback form in the app seems faulty. Tried to use it but every time I tried to press return for a new bullet the form disappeared. Unsure if it was submitting or just closing out.
5) The graphs are a good start but I’d like to see a daily chart as well, not just weekly or monthly.
For a paid app this just falls way short.
Canceled my trial.
Response from developer
Hi Ctelle1234 - thank you for your feedback, we really appreciate your thorough review of our app. We're constantly updating our service to ensure the experience our users are getting is always evolving and improving. We would love to be able to contact you directly to pick your brains and potentially run some product testing. Could you please email support@livehealthily.com if this is something you'd be open to doing? Many thanks.
you have to pay to even use the app
Response from developer
Hi giamxrie - we're sorry to hear that you are dissatisfied with having to pay to use our app. Unfortunately to ensure that we are able to offer an industry-leading experience and continue to improve our services we do ask for a fee, but we do try to ensure all users have the chance to really evaluate the app's potential before committing to pay for the subscription through a 7-day free trial. Please feel free to contact us directly at support@livehealthily.com if you have any further feedback for the team.
Ugh
Response from developer
Hi LaughingPatti - we're sorry to hear that you ended up downloading our app unintentionally. In no way have we tried to mislead anyone but we do proactively advertise on the Apple Play Store based on various categories such as 'Health' which is why you would have seen our advert whilst searching for Kardia. We apologise for the confusion, but do try to clearly state that we are Healthily through all our marketing communications, and ensure you can cancel the app within 7 days after starting the free trial, to ensure you aren't charged if you end up downloading the app by mistake. Please contact us directly on support@livehealthily.com if you have any further questions.
You have to pay!!
Response from developer
Hi DIAZ ! - we're sorry to hear that you were perhaps put off by our subscription model. Unfortunately to ensure that we are able to offer an industry-leading experience and continue to improve our services we do ask for a fee, but we do try to ensure all users have the chance to really evaluate the app's potential before committing to pay for the subscription through a 7-day free trial. Please feel free to contact us directly at support@livehealthily.com if you have any further feedback for the team.
Paid app
Response from developer
Hi Codingchamp!!@Ruby33! - we're sorry to hear that you didn't feel we had clearly communicated that the app is subscription only, we do try to be transparent at every opportunity from advertising, to app store listing, to app onboarding. We do offer a 7-day free trial to ensure all users have the chance to really evaluate the app's potential before committing to pay for the subscription. Please feel free to contact us directly at support@livehealthily.com if you have any further feedback for the team.
Waste of your time
Suitable for kids and teens
Response from developer
Hi VeroF91 - thank you for taking the time to leave your review, we really appreciate your feedback. Please feel free to get in touch at support@livehealthily.com if you have any further feedback to share with the team.
You cannot use this app without a paid subscription
Response from developer
Hi ReviewerGuy25 - we're sorry that you didn't feel like we clearly signposted that you were signing up to a subscription plan. We aim to be as transparent as possible and strive to fulfil this in everything we do. We would love to understand more about what you would like to have seen in the app, and what would have made you stick around longer to test the Free Trial period. Please contact support@livehealthily.com if you are happy to share your feedback.
