Health Tracker User Reviews

Health Tracker: Healthily

Hamdi Ceylan

Health & Fitness

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Rip off

Please refund my money

Fox bite

3 years ago

A bit of a scam

I was forced to sign up in order to use a COVID test. Now I am trying to cancel the subscription but can not find any thing on app or website to cancel or a phone number to call for customer service. The app did work admirably in using it to analyze the COVID test results but I don’t need or want to continue to use the app. It should not be this difficult.

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TVGulfer

3 years ago

Response from developer

Hello - we're sorry to hear about your experience, but are unsure as to why you were forced to sign up; we have no connection to COVID testing. Please contact support@livehealthily.com to provide more information. In order to cancel your subscription, please follow the steps detailed out in this link: https://support.apple.com/en-gb/HT202039

Can’t inscribe!

I have been trying to unsubscribe and there doesn’t seem to be a way to do it. This is a terrible app!

Florida unhappy

3 years ago

Response from developer

Hi - we're sorry to hear that you're not happy with your subscription, we would love to understand more about what you would like to have seen in the app. Please contact support@livehealthily.com if you are happy to share your feedback. In order to cancel your subscription, please follow the steps detailed out in this link: https://support.apple.com/en-gb/HT202039

Hate it and cannot cancel.

After 10 minutes wanted to cancel during my free week but there is no process for it. App confusing.

hey girlllllllll

3 years ago

Response from developer

Not free

You can’t use the all unless you pay

Lostfarhhg

3 years ago

Response from developer

Hi Lostfarhhg - thank you for taking the time to leave your feedback. We do believe that we are building an incredibly value tool that helps people understand and take control of their health. However, we also appreciate that not everyone is comfortable committing to a subscription straight away, which is why we offer a 7-day free trial to all users. Hopefully this provides ample opportunity to really test out the app and determine whether it is right for you.

Why do I need an account immediately

Apps that ask for a login immediately are basically asking for your private data immediately. I can’t see anything about the app, how to use it, or if it’s worth using for me. Waste of time.

gamerguy4685

3 years ago

Response from developer

Hi gamerguy4685 - thank you for taking the time to leave your feedback. We appreciate that not everyone is comfortable committing to a subscription straight away, which is why we offer a 7-day free trial to all users. Hopefully this provides ample opportunity to really test out the app and determine whether it is right for you.

Good but could be great

Potential improvements: 1.I accidentally closed the assessment and can find no way to get back to it. 2.Setting up trackers is tedious. There should be an option to just sync all from Apple health rather than the 4 clicks per item process. 3. The charts only show the last month which is crazy as even Apple health shows full history. The main point for me is analysis and charts are an important part of that. 4. Custom trackers, needs the option to track numbers and associated units e.g. mindful minutes (Apple doesn’t track properly so I was hoping to use this but can only choose from preset drop downs e.g. scale 1-5) which isn’t much use. Also forces you into a reminder. Pros. Other than that a good app with allot of useful information but only used it for half an hour so it’s early days.

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b4rtm4n

3 years ago

Response from developer

Hi b4rtm4n - we really appreciate you taking the time to leave this review, and for the constructive feedback. We are constantly looking for ways to improve our service and so have taken this on board for future developments. If you have any further feedback you'd like to share, please get in touch with us at support@livehealthily.com.

Great App

Love this app, great user interface and excellent content.
The one thing I would suggest is to remove/hide the symptom checker.

I dont want to see this each time I use the app as it gives me a negative association with the app and my health. My advise is keep it positive.

poijhgc6385

3 years ago

Response from developer

Hi poijhgc6385 - thank you for taking the time to leave your review, we really appreciate your constructive feedback and have taken this on board. Please feel free to get in touch at support@livehealthily.com if you have any further feedback to share with the team.

It won’t even open

I downloaded and deleted the app several times over and whenever I pressed on it to open it the app never opened and I was just redirected to my phone Home Screen. Disappointed because saw a great add for it online and was excited to try it

Lermaniac123472

3 years ago

Response from developer

Your feedback is really important to us, so thank you for taking the time to write this review. We're sorry you had trouble opening the app, but unfortunately there was a bug on Apple that overlapped with our latest release, causing issues with opening the Healthily app for anyone on an older version. To resolve this issue, we recommend upgrading to the iOS 15, but please do get in touch with us at support@livehealthily.com if you have any further issues. Thank you.