Not working
It does not give me options to verify my ID when changing my password so I can’t get in to see my account.
Works Well
I am not sure what the other users were taking about. My online log in credentials worked just fine. The only issue I have run into so far was the “Document Center”. It keeps saying that there was an error loading some documents. Other than that, app works just fine. Very nice lay out and design. Also, very user friendly and super easy to use.
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Ignore old reviews
All the other reviews are really old. I just had my loan transferred, first payment effective today, I registered online, and then added this app and logged in with no problem at all. Can see all of my loan info as well as all history. Multiple options for payment, and link to learn about your loan. Hasn’t crashed yet, and I’ve been in and out of it multiple times. 5-stars as of today’s date.
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Updated
We recently did a refi and they set up the account through service Mac... downloaded the app and everything works fine. I read the negative reviews from over a year ago so was hesitant but they did fix any bugs. Setting up payment is cake I’m not sure what else you would expect from the app it’s pretty much just like a normal bank app.
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Can’t Log In
App doesn’t recognize user name and/or password or Touch ID.
Not user friendly
App does not recognize user name and password from website
Not great
App crashes frequently. Not user friendly
Are you already registered?
If you have already registered on the website, this app is useless! If you try to register (again) for this app, you will receive an error message advising that an account already exists. Not sure if this is a simple fix, but merging the information would solve this issue. I hope this matter is resolved soon as it would streamline my payments and make things waaaay more easier.
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The WORST financial app of all time!!!
I use various financial apps including Bank Of America, Chase, AMEX, Citi, and etc.
Recently my home loan was sold to Service Mac. I downloaded their app so I could manage my account like I did before with Chase. The ServiceMac App is the WORST financial app I have ever used. There are issues logging in, the user interface is worthless, and I’m now forced to do every from my computer via the Internet.
Recently my home loan was sold to Service Mac. I downloaded their app so I could manage my account like I did before with Chase. The ServiceMac App is the WORST financial app I have ever used. There are issues logging in, the user interface is worthless, and I’m now forced to do every from my computer via the Internet.
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Avoid at all costs
This company is trash. The app is trash. Everything about them is trash. They rarely if at all answer the phone and they take entirely too long to answer emails. I wish they never bought my mortgage. If I was selling in the next few months, I’d refinance with literally anyone else.
AVOID THIS COMPANY AT ALL COSTS.
AVOID THIS COMPANY AT ALL COSTS.
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