I know this feature is relatively new, however, I would like to see an application option that allows you to see the screen on your phone rather than Apple CarPlay. One you connect to Apple CarPlay the only way of viewing the alerts is through CarPlay. This sounds great, but if you are using the screen in your car for factory navigation, or Apple Maps, you have to keep toggling back and forward to see alerts or see the navigation.
Developer Response
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at https://drivesmarter.com/support/app-support/.I REALLY want this app to work well. So much so that I’m writing a review, which I’ve only done a couple times for any app, ever.
I upgraded my radar after 10 years once I saw the Apple CarPlay feature. I know this app is newer and they still are working out bugs, but here are some things I think need fixed. 1) If you don’t have a destination plugged in, it doesn’t know what direction to orient the map. You either have to lock it to North, or have your phone pointed in the direction you’re traveling. 2) I love how you can have Apple Maps or Waze work in the split screen function of Apple CarPlay, but this one doesn’t. 3) It still alerts marked locations on the app.
Overall it’s a decent app, but still needs some work for me to use it over Waze or Apple Maps.
Developer Response
Thanks for your feedback. We'll pass it along to our development team and see if there is any way we can improve.The app is pretty good. I like the functionality of it and I really like the ability of having my speed and GPS coordinates water marked on the videos and photos taken I especially like the ability to save important videos and photos taken in an emergency so that I can email them to my insurance provider if necessary that my opinion Is one of the main sellers of the device. Now what I don’t like is it when I first got it I had no problems with it but now, after having it installed in my jeep for a little less than four months, it has started to not come on when my car started and I have to unplug the dash cam and plug it back in for it to come on. Other times I will open a door or the liftgate and the dash cam will start recording. Other times when the dash cam is operating as expected, while driving down the road it will often shut down. By this, by shut down I mean the dash cam will turn off and not turn back on and I will have to unplug it and plug it back in. The dash cam is hardwired into my vehicle and nothing has changed from the first day It was installed to now. Other than that, I love the dash cam, and I love the app maybe I just have a faulty dash cam who knows if cobra could reach out to me and explain what’s going on and help me fix the problem or maybe have me send them this one and send me a new one I would give it five stars instead of the three that I gave it.
Developer Response
Hi, thanks for your support all along. We will keep working to provide a good user experience. We are really sorry for the trouble and we appreciate you bringing this issue to our attention. Please send us a note at https://drivesmarter.com/support/app-support/.I’ve been piddling with Drive Smarter for over a year. In the beginning I wondered how such a terrible app could actually be published in the iPhone store. For instance, the app could not even show what it was designed to do: show past radar events on the map. It also crashed constantly and failed to connect with the detector blue tooth about half the time. The latest version has improved but is far from perfect. It still has trouble connecting with the detector about 20 percent of the time. However, the app is finally showing radar events accurately and quickly. The latest problem is that the app does not send the maps past radar event to the detector as the old Escort app did with ease. Who has time to watch their phone app for radar events? The app should send the information to the detector with a beep and count down the distance to the past radar event on the detector just like the old Escort app provided.
Developer Response
This feature is available with the Drive Smarter App. We want to take a closer look at this for you. Please send a note to https://drivesmarter.com/support/app-support/ so we can connect.For the first 6 months everything was great, app and camera connected seamlessly. Couple months ago after an app update, it wouldn’t connect. Manually updated firmware on camera and it worked again. (During this time contacted support and they kept asking questions like I was a 6 year old for details that was put into the email that they seemed not to read.) After IOS 17.3 update guess what, right back to app not connecting again!!
Developer Response
Oh no! We sincerely apologize for the troubles you've had. We'd be happy to take another look into this for you and get you up and running. Please contact us at https://drivesmarter.com/support/app-support/. Thank you.The app is trash ever since they changed it and it makes the Dash cam I have which is the cobra SC- 200D. The app will not connect to the dash cam so I am unable to view files making it pointless and when it does get connected after a very long wait either the app crashes or the camera freezes which causes it to loose connection. This is the 3rd camera I’ve felt with with these issues and they didn’t start till they changed the app. My first camrea started having these issues to I took it back and exchanged it for a new one since it was still under warranty and well the replacement is the exact same issues and my mom has the exact same dash cam and has the same issues with this dumb app. You should have just left the app the way it was. Now I’ve gotta go spend more money to buy a different brand.
Developer Response
This doesn't seem right. We'd love to help and take a closer look at this for you. Please send a note to https://drivesmarter.com/support/app-support/ so we can connect. Thank you.I like many of the features that this app has. I like how it connects to my gps. I like how I can easily send out community warnings similar to Waze.
However in be driving down the road and all of a sudden it tells me that I’m traveling 187 mph… this make it hard for me to trust the app
Developer Response
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at https://drivesmarter.com/support/app-support/. Thank you.After purchasing the Escort Max 360c MKII ($700) and the Escort M2 Radar Mounted Smart Dash Cam ($150) installed the App and have had nothing but problems with it, it connected but then kept telling me my devices were not nearby although phone was about 1” away from said devices. Tried uninstalling and reinstalling but not it won’t connect at all! For this type of money things should work. The App is trash for this type of tech!
Developer Response
Some basic troubleshooting should be able to resolve this. Please send a note to https://drivesmarter.com/support/app-support/ so we can connect. Thanks!!Any idea when this app will start work properly? Consistently that is….
It’s getting there, kind of. Device (MaxCam 360C) constantly loses Bluetooth connection still. At least I can SEE my dashcam videos now. Still Can’t actually do anything with them, on the app. Still gotta pull card and put into compute to retrieve media. Would be nice once it all works right. Been 2 years. Upgrade to 2 stars from 1 star same
Time last year.
Developer Response
Thanks for your feedback. We’d like to know the details of the problem you mentioned. Please send the details or screenshot to https://drivesmarter.com/support/app-support/. We'll pass it along to our development team and see if there is any way we can improve it.Better Bluetooth connection would be great. If a radio can just connect, why can’t a detector?
Add another hotspot? Maybe have multiple, or at least two hot spots. Or, one actual WiFi and one actual hotspot. i.g. Home WiFi connection when at home and “hotspot” to mobile phone when away from home.
Have noticed some spotty inconsistencies with 360c mkii as well. Sure it’s just a software issue. For $700 should be better imo
Developer Response
Thanks so much for the review! We would love to give you a seamless experience on our app. Please write to us in detail at https://drivesmarter.com/support/app-support/, so that we can look into it immediately. Thanks!
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