Leave a Review Watts® Home
App won’t help resolve weather not working issue
Local weather will not work on control unit nor display in this app. I followed instructions for setup. Weather worked for many months then stopped about 3 weeks ago. Nothing in app will help me resolve this.Illini43
Developer Response
Thank you for your review. Our contracted internet weather service is currently offline. As a result, the functionality of some internet-connected products may be affected. We apologize for the inconvenience this may cause, and we are working to implement a solution in the coming days. Your connected device(s) will update automatically when the issue has been resolved. Should you have any questions or concerns, please reach out via the following contact information: • Watts Products: designs@wattswater.com | 1-978-689-6066 • tekmar Products: tekmar.customerservice@wattswater.com | 1-800-438-3903 • Suntouch Products: designs@wattswater.com | 1-888-432-8932 Thank you for your patience and understanding as we work to resolve this issue. Sincerely, The Watts Home & Watts OnSite Customer Support TeamWarm Floors
Worked well all year long. Can be set to not heat the floors when the outside temperature is over 80 degrees F. Seemed strange for a couple of weeks but that was because my internet router was crashing. New router and it’s all good again.
Can adjust it on the panel or over the internet. Makes it easy to set it when on a trip.
I put my internet (smart) appliances on my guest connection for additional safety and that seems to work well.Show lessDToad101
Developer Response
Thank you for the kind review. We have shared this with the App Development team!Not good
Not good sowtwareNot working’s
App always improving. Very professional Dev team
I have been using this app since the initial release and in a few years I’ve seen consistent improvement to the functionality and user experience. I am extremely impressed with whoever is leading this app development team because they are top notch.
Most recently the use of the Azure B2C login has been migrated to a custom domain which makes saved passwords easier and simpler as the password is associated with just watts.io and not the generic B2C domain which too many app developers use and hence you have dozens of saved creds pop up. Also the autofill for iOS is fantastic and down to a single click. These types of precision and attention to details indicate the dev team really knows what they are doing. You don’t see this often.
Top notch team. Top notch app.
Great work.Show lessmbccs
Developer Response
Thank you for your feedback. We will pass your feedback to the development team.Fan
You can’t control the fan from this app. The most basic function is missing.Kire olagh
Poor layout & confusing as hell.
Very poorly laid out App. Very confusing.Sumati’s
Reliable
Very nice to be able to monitor home temperatures when you are away for extended periods.WAYooper
Needs work
UI needs work. For example “Home Mode” is a slider switch for on/off. Why not have a Home/Away slider? Makes more sense. Also doesn’t work in landscape mode on iPad.Auggie's Man
Developer Response
Thank you for your feedback. Your feedback has been shared with the App development team. If you select "New Schedule", it allows you to select each day separately for programming. You can also select different days and group them together. For example, when selecting "New Schedule", select Friday and Saturday. Once you select these days, you'll be able to program your scheduled times. If you still are uncertain on how to do this, please feel free to reach out to us at 1-800-438-3903 for support!Privacy concerns
I hate the thermostat my installer included with my heat pump. The thermostat itself is fine, but the app is hot garbage. Why not let people control their thermostat with other software. Why does Tekmar really need to know my address and my home heating habits? The privacy policy is garbage. Why I am dependent on their security for my home internet? Is tekmar selling my data?Show lessnot_ian85
Developer Response
Thank you for your feedback. Your feedback has been forwarded to the App development team.Confusing Schedule Programming
There has to be a way to make the scheduling of this floor heater less confusing. There are places where I can start the schedule in the morning, but it doesn’t give me an end time which could be done on that same screen. When I thought that I had programmed this to be started on every day of the week, I noticed later that all of those days have been erased except for the current day.
An example of what would make this easier is look at the Lutron electrical timing program. It is far simpler than what this app is.
Bottom line is this is far more complicated than it needs to be. FrustratingShow lessWiderightv
