My personal opinion
Good app needs work and the abilities to self change locations rewards points are deleted every 30 days, if your not making donation which is bull. Sometimes we get sick and we’re not able to make donations indicate which facilities are accepting appointments in which are not accepting appointments do not accept appointments. They’re on a walk-in basis and you do need to take your ID and Social Security card. Address was sold bill with my name on it within the last 60 days if it’s not up on my ID. you cannot be expired.
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No payment for referrals
I cashed in my points from referring someone and they took my points away but never gave me the cash I cashed in my points for I have called repeatedly yesterday and today they claim it’s an issue with the app but I’m reading reviews and now see that I will not get my payment as they claim they will pay. Also the person I referred didn’t get their cash that they exchanged their points in for either. Starting to feel like CSL is falsely advertising so they can get new donors and they’re not keeping their word. Not sure how long they can get away with this but it’s clearly an issue they are getting away with as I read previous reviews from other clients. CSL SHOULD BE ACCOUNTABLE FOR FALSEY ADVERTISING!!!
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No app support
I’ve used the app to over a year now. It’s been great. Doesn’t offer to much, but gets you what you need. First off, it always says I have an unread notification. No matter how many times I read them all, still pops up every time I open the app. However, what really has me on the bitter side is support for the app. I speak with support and they refer me to the center to remove a deferral. I speak with the center and there is nothing they can do. They don’t show any deferral and refer me back to app support. I’m sorry, but god made me human and I refuse to be your monkey. All I wanted was to see my next eligible donation time. I look forward to when CSL can play nice internally together and support their customer. Until then, I will just call and waste CSL staff time answering my questions over the phone.
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CSL Plasma
Between the app and website their technology and integration are zero stars if I could give one…App glitchy doesn’t update info well for one. When first signed up asked me questions before first visit figured ok cool save a little time nope get there they tell me oh no we can’t see any of that so they hand me a sheet and it’s the exact same questions just answered before came so complete waste of time to use app first. Then next issue comes up about next visit try and answer the health questionnaire app offers well it takes you to yet another page that needs another login or says use the app which the app takes you to the site so that makes no sense 🙄and I work for a tech company so I’m used to technology and app integration at least some use of technology to make things easier not waste time or make it more difficult
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Stole money from me
I referred my wife and after donating I never received my bonus . I called customer service and the representative and I believe got confused with my problem and told me there was no way to fix it. She then started yelling aggressively with me. She pretended she couldn’t hear me and hung up. I called again and another representative said she couldn’t do anything about it . I asked to speak with a supervisor, and she said I would get the same answer, but she wouldn’t mind transferring me. Why does she have to make such a bad comment? Why can’t she just transfer me like I asked. After a brief whole time, she answered the phone again, and apologized and said something can be done about it after all! So while she was processing my bonus again the call dropped ! I never received my bonus and me and my wife stopped going for good. On top of all this I never received 2500 points I was supposed to have. BPL plasma and Grifols pay more anyways. And Grifols has WAY shorter lines than CSL. Don’t even waste your time and if you like your money.
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Only 1 problem
I can’t seem to change my donation center! I keep deleting the 1 I had & trying to add another so I make an appointment & no matter what I do it keeps trying to make my donation center at the old 1. Other than that I’ve found no other problems with the app. If y’all can get that fixed I’d highly appreciate it😊 & I’ll change my rating to a 5 ⭐️
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App issues
It rarely works properly, right now when you click on the notification bell in the top right the entire app crashes, it doesn’t show specials for returning donors (which y’all should take more seriously), the rewards system is broken. It takes way way way too long to get any kind of decent reward. Heck they took the $5 away which paid THE ATM FEE THEY CHARGE. lol what a joke. I donated here on a regular. Last 2 years I was a platinum donor. Come back in this year (2023) and was a gold donor… I never got my points right, I never received a platinum card with the “platinum bonus”. The entire CSL including the app is a scam.
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Broken
Updating my review after few months. It hardly ever works. Even when it does, it is very buggy and crashes a lot where it kicks you out of just says there is an error. I occasionally get notifications about surveys and stuff but I either cannot login due to error. Or when I do login, I get an error whenever I tap on anything and nothing loads. I can’t even login to use the link to see how much money or pints i have on my account. I’d say to use the website but that just provides same result
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Pathetic
They don’t want to do their jobs, because if you stick people more than once, if they’re uncomfortable in one hour, that means they have to pay you, my daughter was uncomfortable and kept complaining, and now they try to do for us. I had just had to take the situation to the Better Business Bureau because they lied and said we were recording when all of us were around them. This is a very unprofessional place.
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CSL Donor
Trying to download the CSL app and it isn’t giving me the options to look up balance-past donation information- do survey- or questionnaire for next donation. Trie to call the Racine CSL for 2 days and no answers. Submitted the problem and haven’t heard back. Very frustrating!
Trying to get the updated version as of Monday February 20th before going to donate at 6:00am. They said I have to delete the app off my phone. Was on a chat for over 2 hours then I was told I would have to wait till my donation day. So I waited Now when I get the app won’t let me do questions or any of my information. Even linked to a new email account like suggested. Very very frustrating!!!!
Trying to get the updated version as of Monday February 20th before going to donate at 6:00am. They said I have to delete the app off my phone. Was on a chat for over 2 hours then I was told I would have to wait till my donation day. So I waited Now when I get the app won’t let me do questions or any of my information. Even linked to a new email account like suggested. Very very frustrating!!!!
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