Leave a Review ZEN.COM for peaceful shopping
Верифікація
Я проходив уже верифікацію фото та все що потрібно, але знову просять пройти, і ось я спіткнувся з проблемою що коли я натискаю розпочати у мене просто закривається додаток і все, у чому проблема нажаль не можу зрозуміти, чи може підтримка якось допомогти, також було непогано якби верифікацію можливо проходити з браузера.Show lessMr.Fokssi
Developer Response
Hello. We are extremely sorry for any inconvenience caused by this situation. Please keep in mind that all of our steps are taken based on the safety of your data and your funds. We care about your experience, therefore, please contact us at: https://app.zen.com/supportHORRIBLE SERVICE
Would never recommend ZEN held my funds for days n I keep asking the customer service everyday all I get is wait not helpful at all charges fees but do nothing just transfered afew transaction not even 5 and less then 500 n still held my funds as if am doing money laundering TOTALLY DISAPPOINTED JUST DONT HAVE AM ACCOUNT IF YOU WANT TO SAFE YOURSELF FROM THE STRESS THEY GIVEShow lessnaina4u
Developer Response
Hello. We are not indifferent to your dissatisfaction, so we feel the need to clarify a few things. ZEN.COM is a payment institution with a banking license to operate in Europe, regulated by the Bank of Lithuania. Consequently, we are committed to complying with the laws imposed by our regulators. Our actions are based on providing a peaceful and safe environment for our customers. Sometimes this peace of mind can be disturbed and we need extra time to rebalance. At the same time, we understand that this is an uncomfortable situation for you and we sincerely apologize for you.Not recommended
Verification failed for no reason. The online agent ended conversation before I can reply. Very disappointed.0xderek
Developer Response
Hello, we are sorry you were not able to open the account within ZEN. As a financial institution, we are obliged to comply with the law and Bank of Lithuania regulations. If you have any concerns regarding the situation feel free to contact us at hello@zen.com.They do not opening account for the Ukrainians
the support is useless, they don’t want to open an account for me and also they don’t want to delete my data (passport and face). Don’t use that app.botnaru
Developer Response
Hello, we are sorry for the inconvenience. We are glad you would like to join our ZEN community, therefore, feel welcome to join our waitlist: https://www.zen.com/uk/privatbank/Terrible service
After 1 minute of verification it failed. support said that they wont provide their service for me and they cannot explain the reason. No surprise that banks are scam, but zen is number one scam.secret alex
Developer Response
Hello, we are sorry you were not able to open the account within us. ZEN.COM is a payment institution with a finance license to operate in Europe, regulated by the Bank of Lithuania. Consequently, it is subject to the same rules as banks and other payment institutions. We are obliged to comply with the law and Bank of Lithuania regulations. If you have any concerns regarding the situation feel free to contact us at hello@zen.com.Not trustworthy
After few transactions they closed my account for no reason under false accusations. very unprofessional and offensive behavior. I definitely cannot recommend this application for any serious use. Absolutely not trustworthy service with worst customer treatment I have ever experiencedFrs2308
Developer Response
Hello, ZEN.COM never blocks accounts for no reason. Such action is taken only when there are suspicions of non-compliance with ZEN.COM regulations and EU law. We are sorry that you are disappointed in our services, and we wish our journey together could end on better terms. If you feel like there was a mistake regarding the decision, you can contact us at hello@zen.com.terrible service
terrible service, made a typo in the name, in the “help” section it says that this can be fixed, I write in support, they write that they can’t do anything ...exce.ll.ent.
Developer Response
Hello. We put customers and their satisfaction as our priority, and we're extremely sorry that your experience did not prove it. We take care of your finances to the best of our ability and ensure that our support will find a solution to your request. We appreciate your understanding.Hold my funds 3 months
Reject the three transactions (no info why…),transaction come on my name and still hold them ,3 month pass .They said that send but it is not true …
Looks like scamjdekiqsh
Developer Response
jdekiqsh, hello, I ma sorry to read about your dissatisfaction, we are doing all we can to assist you. We are in touch already and it is hoped that all your doubts will be resolved. Thank you for your cooperation.Bad service
They don’t take Valid Drivers License to verifyahahbxhx
Developer Response
ahahbxhx, we're sorry that you were not able to join us, yet. Please, try to use other document during the onboarding process. We cannot wait to welcome you as our client. Be ZEN!Great bank
Transfers take long, but everything else is flawlesstyreecex
Developer Response
We can’t thank you enough for the kind words about ZEN. Your review means a lot to us and lets us know we’re on the right track! Stay ZEN!
