Leave a Review ZEN.COM for peaceful shopping
Opłaty za doładowanie .
Miło było was poznać , wracam do RevolutMmarc1n
Developer Response
Mmarc1n, przykro nam, że opuszczasz ZEN. Chętnie dowiemy sie więcej odnośnie Twojego doświadczenia z ZEN. Jako młoda firma na rynku, ciągle rozwijamy swoje usługi i staramy się dostosować do rynku finansowego i naszych klientów. Swoje uwagi mozesz kierować na hello@zen.com - będziemy wdzięczni za konstruktywną krytykę.Joke
I have been trying for months to open an account .. all I hear is they can’t verify my identity even though I’ve sent or done what has been requested ..kkkkk249
Developer Response
kkkkk249, Hello, we are sorry you were not able to open the account within ZEN. As a financial institution, we are obliged to comply with the law and Bank of Lithuania regulations. If you have any concerns regarding the situation feel free to contact us at hello@zen.com.⛔️ Separatist and non-remedial
You do not open an account for a Turkish citizen living in France. I'm asking you; What is the document you can't verify? - We don't have to explain (Is this an ethical answer?) I have a Wise, Paysend, Nuri, Bunq, Verse account. While these verify my identity, which document can't you verify?Kazim Erdogan
Developer Response
Thank you for sharing your opinion. We are neither unethical nor discriminatory, we must respect the rules established by the regulator. We present you the list of countries in a position to create a ZEN account: https://www.zen.com/files/tc/permitted_jurisdictions.pdfDO NO DOWNLOAD - I have missing money
DO NOT DOWNLOAD - My account was closed almost two months ago a lot of my savings inside. The team at ZEN said they would send my money back initially. In the last month they have no been responding to any of my emails and therefore I believe this may be a scam. I have no idea how to get hold of anyone and cannot believe this could happen. Could this be a scam?Show lessW Spanjaard
Developer Response
Hi, we never block accounts for no reason. Such an action is taken only when there are suspicions of non-compliance with ZEN.COM regulations and EU law. If you feel like there was a mistake regarding the decision you can always contact us at hello@zen.com.Opłaty za przelew pieniężny na giełdy
Mylący opis w warunkach konta o kosztach przelewów. Przelewy walutowe i złotówkowe są traktowane na giełdy kryptowalut są traktowane jako przelewy kryptowalut ?!?! Brak publicznego dostępu w reklamie aplikacji i konta faktycznych kosztów i opłat przelewów na giełdy kryptowalut.Johny Morgan
Developer Response
Dziękujemy za Twoją opinie. Wszystkie koszty za transakcje są widoczne w aplikacji w momencie ich zlecania. Finalizując przelew akceptujesz nasze warunki. Bądź ZEN!Easy to use
Simple wallet application but extremely high quality. Zen planner is very convenient and easy to use. This is definitely my favorite appbarjraj
Been stuck on verification screen for over 12h now
Really disappointed of this Fintech, tried many other ones however never had any problems to verify my id before. Once I can maybe use the apps and see its features I will change my review but still at the time of the writing I am stuck on verificatio. Very bad experience so far.reedownik
Developer Response
Hi, we are sorry for the inconvenience. Usually it may take up to few hours to verify one's identity so if you are still facing the problem please contact us at helllo@zen.com where we will be able to take an individual approach to the matterUnprofessional
I don’t trust this institution. Very bad experience.fidus achates
Developer Response
Hi, thank you for sharing your opinion. We do appreciate constructive feedback and take it as an opportunity to improve our product. We would like to help and get your trust back so please contact us at hello@zen.com so we are able verify the case. Have a ZEN day!Enquiries
I’m in Ghana and want to find out if it’s possible to get the Zen Card hereFiifiTM
Developer Response
Hi, unfortunately we still haven't released a full functionality for our users in Ghana, however you can still open a guest account. You will get limited options but still be able to make your transactions safe :) if you have any doubts or questions feel free to drop us a message at hello@zen.comI do not recommend this financial company
it takes a long time to make a national money transfer: 2 days seems very much to me compared to, competition: revolut. which is free. with revolut I never encountered time problems, with revolut in a few seconds the transfer was made here it takes a long time from my point of view. however we are in 2021 not in 2004 ... it is a finance company in the beginning long ago ... they still have a lot to develop to be able to compare with the competition. I'm sorry I didn't have a good experience. I do not recommend this financial company. I also contacted the customer service and they made fun of me.Show lessSaMaCacInJoculVostru
Developer Response
Hello, thank you for your valuable opinion. We are sorry for all the inconveniences that you must have faced recently. At Zen we are always doing our best to improve the service as well as our customers experience. Please contact us on hello@zen.com so we can verify your transaction.
