Leave a Review Hubspace
Good app. Missing one key feature.
This app works really well with the new PAR38 Color light I just purchased for my front entry. However, I feel like the developers missed an opportunity to include a very useful function. The app comes with a number of preset color themes for the light to fade or jump through over a set duration of time. For instance, I purchased this light just in time for Halloween. However, there is no Halloween theme and I can find no way to create one on my own. I would like to set it to fade from orange, to purple, to green but the best I can do is set it to one of those solid colors. I do love the 4th of July and Christmas themes and will for sure be using them. Just wish there was a way to add my own.Show lessTheTalntdMrGreen
Light Has a Mind of Its Own
I bought a Hubspace light fixture for my work studio when we finished our basement. At first, I thought it was a really neat idea. We had never bought a “smart anything” and decided since we were going all in, it was time to go big or go home.
At first, I set a schedule, as the app allows you to do that. I head to work around 0530 and finish around 1530 so that was my schedule. (Note: my office is in the basement. This light needs to be on the entire time I’m working)
The light chooses to go off whenever it feels like it. 30 minutes after I start work? Oh, sure. 1014? Why not. I have to open the app and manually turn the light back on anywhere from 3-6 different times throughout my workday. I can’t just “flip the light switch” BECAUSE IT IS ALREADY UP.
I’ve tried uninstalling and reinstalling the app. I’ve read the instructions in the box again. I’ve deleted all schedules and tried running that way for a bit, I’ve set new parameters; this light has a mind of its own and it’s one of the most annoying things when I’m trying to record my radio shows. There’s no real way to reach out to anyone to try and solve the issue, either. Smart. Hahaha. “Smart.”
Yes, this is a first world problem. Listen to me, complaining about my smart light. However, we thought we were upgrading and joining 2022. I would take a 1960s lamp over this George Jetson malfunction any day. Great concept, poorly designed.Show lesselizabeast523
Developer Response
Hi elizabeast! Thanks for letting us know about this issue. This is a new one on me and certainly not an experience we want you to have. Could you give us a call and open a ticket and let us look into it? I promise we're better than any smart light that Spacely Sprockets would ever make! And don't even get me started on Cogswell Cogs. 877-592-5233 (M-F 8a-7p, Sa 6a-6p) -JGVery upset with app update
I was using the app through my Alexa and I could control my fan by saying 50% or 30% and so on, however without any notification of any kind the interface was changed and I can no longer use that % feature to control my fan. I spent hours troubleshooting the issue to no avail and not until Hubspace called me back to let me know of the change. One of the main reasons I chose this fan was the language I could use to control the fan. It is unacceptable to make a change to a product that a customer has already purchased and was using. Not only did you make the change but you did not inform the user of the changes. I am seriously contemplating returning the product and getting one from a competitor and demanding that Hubspace pay for the removal and cost of the new product. Shame on you Hubspace.Show lessMemyselfandi20000000
Worked good… for a while
I bought a ceiling fan with a light that uses this functionality. The lights don’t dim properly, but it was handy when it worked. Today, 30 days after I purchased it and can’t return it, Hubspace stopped working. I can’t even get a webpage to open for them. So I can’t even turn my light on. I can only turn the fan off and on because that’s the last thing I was using when Hubspace was functioning, at the current speed, by using the wall switch. I can’t even change the fan speed.Show lessdhdbensje see ns
No app support?
Every time I click on the App Support link on the App Store listing, it always takes me to the Home Depot app, to a list of compatible Hubspace products. It’s like, “No! I don’t wanna buy more devices! I’m having issues with your app/service, the last thing I’m thinking about is buying more!” It’s incredibly frustrating, and there’s very few resources online on what to do if something goes wrong. Or in the very least I would expect an easy to find, quick access to a sort of “system status check” website where I could see if maybe they’re doing maintenance on the servers or something. But no, it’s just the website is down, deal with it. Not very customer driven/friendly 😑Show lessAppleJoeAJ
Solid app but has some bugs
Most functions work and are simple to use for my fan. I found the Set Auto-off timer does not work. After setting a time like 30min and press start nothing happens. The fan does not start. If you go back into the auto-off timer setting, it goes back to 1min. by default.
Additionally, the schedule function always turns of the fan and fan light even though I do not select the light to turn on. Both the fan and light turn on at the scheduled time even though I only selected the fan to turn on.
Please let me know if you have resolved these issues.Show lessGovern8r
Haunted Light
I purchased this product from Home Depot. The reason I bought it is due to a birth defect it would make my life easier. Ever since it has been installed almost a year ago it has a mind of its own, as if it is completely haunted. The light just randomly turns on and off, sometimes even like a strobe light. The fan does the same thing. Please fix in the firmwareShow lessJohnnyhudson13
Doesn’t play well with Alexa
Have had two smart plugs that are controlled with this app, that are supposed to work with Alexa and Google. The plugs seem to work reasonably well, though they are a little slow to respond sometimes. I guess that’s to be expected given the price point. I’ve had multiple issues where Alexa is not able to control the smart plugs, which gets annoying.Show lessbfolch
Full Power
Honestly I love these lights and don’t have any complaints except for one. Ever since I have gotten these lights they “malfunction” and turn the brightness all the way up and the fan all the way up and on. It takes a while for me to turn them off because it takes a couple seconds for the app to connect. This means that sometimes when I’m waking up or wanting to go to bed I’ll get blinded and cold. I love the app other than that but this is a big issue for me and I don’t know how to fix it. :/Show lessLillyGarden627
Hub space loses reference when power goes out
When I first used the Hubspace app I thought it was excellent. However my particular electrical situation the power turns on and off. And this is somehow erasing any programming for starting and stopping of my landscape lights using Hubspace. It would be better if I’m space stayed engaged and always listening for my power supply to come back online. Instead it just erases all of the setting controls and I have to reprogram it each time.Show lessEarnestoAuga
