It was better before
I spent a couple years away from Novant, so didn’t have the app for a while. Previously, the app was speedy, easy to use and locate my info, and I didn’t dread when I needed it. Now, it’s incredibly slow (as in I can’t even get to a log in screen inside 5 minutes right now) and figuring out where I need to go for what I’m looking for is awful. It would be awesome to have my prior doctors in my record pop to the top when I have to search for a doctor.
As a patient user of the app, I would like the app to be fast so I can do what I need to do between meetings or in the small openings during my day.
As a patient user of the app, I would like for the app to be user friendly and easy to follow so that I don’t have to hunt around for things I need, like making appointments, seeing already scheduled appointments, and communications.
As a patient user of the app, I would like the app to be fast so I can do what I need to do between meetings or in the small openings during my day.
As a patient user of the app, I would like for the app to be user friendly and easy to follow so that I don’t have to hunt around for things I need, like making appointments, seeing already scheduled appointments, and communications.
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Response from developer
Thank you for your feedback. We are sorry to hear you are experiencing some frustration with the app. We are committed to assisting you in resolving your issue promptly. Kindly email us at mynovant@novanthealth.org with your user ID and any other details that can help us troubleshoot your issue effectively. We look forward to assisting you.
