It was better before
As a patient user of the app, I would like the app to be fast so I can do what I need to do between meetings or in the small openings during my day.
As a patient user of the app, I would like for the app to be user friendly and easy to follow so that I don’t have to hunt around for things I need, like making appointments, seeing already scheduled appointments, and communications.
Response from developer
Thank you for your feedback. We are sorry to hear you are experiencing some frustration with the app. We are committed to assisting you in resolving your issue promptly. Kindly email us at mynovant@novanthealth.org with your user ID and any other details that can help us troubleshoot your issue effectively. We look forward to assisting you.
Is the app down?
Response from developer
Hi – Thank you for your feedback. We are sorry to hear you are having issues with the app. We've added a fix that should resolve the issue. If you are still experiencing problems, please send us a note at mynovant@novanthealth.org with your user ID so that we can follow up with you directly. We're looking forward to resolving the issues you are experiencing.
Love this app!
In 2020 it came back. I was a wreck. I had test after test done and blood work every day. I downloaded the app and I see the results (most of them) the same day. Some requires longer. I could easily access everything while going through treatment. I kept up with it especially when I was worried. My husband was able to use the app with ease through the whole process. It’s been 3 years post treatment and I still love it it connects with my drs and I can easily send a message to them. They would reply fast.
Their new update was confusing at first but I quickly figured it out and I think it’s better. It’s got it’s flaws but I really love it.
All in all. I would recommend this app and novant to anyone. I’m alive thanks to them! 😃
Response from developer
We are elated that you are enjoying the app! Thank you for taking the time to leave a 5-star review. We’re working hard every day to improve your experience - please let us know if you have any suggestions by emailing us directly at mynovant@novanthealth.org.
The worst perming app on my iPhone 13pro
Response from developer
Hi – We are sorry to hear you are having issues with the app. On August 15 we did experience issues that have been resolved and would like to know if this resolved your issue. Please send us a note at mynovant@novanthealth.org with your user ID so that we can follow up with you directly to troubleshoot this issue. We're looking forward to resolving the issues you are experiencing.
When it works, it’s great…
Besides that, it’s great. It has proven to be a very effective way to communicate directly with docs and being able to review my own labs and imaging. I’m one of those phone-phobic introverts who hates talking on the phone, and I’m sure I’m not the only one. If only they would fix the auto-signing out issue, I would give it a solid 4.5 stars.
Response from developer
Hi - Thanks for providing feedback and we are sorry that you seem to be experiencing difficulty setting up your MyChart account, which we provide access to after signing into our MyNovant app. The safety of your patient information is of the utmost importance and should not be a source of frustration. If you are still having trouble with account set-up, please call our MyChart Patient Support Line at 1-844-2NOVANT (844-266-8268) and we will be happy to guide you through the process. We are always here to help.
I love my app
Response from developer
Thank you very much for taking time to review our app and thanks for indicating the importance of the app to you. We are delighted you are having a great experience! We have more terrific things planned so if you have any feedback/suggestions, please let us know at mynovant@novanthealth.org.
App Not Secure!
And the billing feature does not offer option to dispute or question a bill that is incorrect/needs to be reviewed for accuracy. BUT it or somewhere in the Novant/app stratosphere sends text messages and other reminders including snail mail ad nauseam to pay a bill. Not a problem except when a bill is disputed but what if I only want one type of billing notice which I prefer to be via the app.
It really is upsetting that the app does not offer—to my knowledge—the “two-step authentication” option. Sigh.
Response from developer
We appreciate the feedback and we are sorry that you seem to be experiencing frustration using MyChart functionality, which we provide access to after signing into our MyNovant app. If you still have problems with two-factor authentication and bill payment features, you can call our MyChart Patient Support Line at 1-844-2NOVANT (844-266-8268).
New page
Directly to Doctor. Now it limits you, you all are going backwards get you a new programmer.
