The newest update ruined it
This app used to be great for communication with my medical team, making appointments, paying my bill, etc. The newest update integrated Carolina Care pharmacy services into the app and has completely wrecked the medication management section.
You are no longer able to message your provider directly about medication refills. The app sends you to the Medication section of the app immediately. But if your prescription has no refills, that medication is locked so that you cannot send the pharmacy a message asking them to contact the physician, either.
The app instructs you to contact your pharmacy. The problem is that Atrium forces us to use our mail order pharmacy. So the pharmacy is suddenly bombarded with calls requesting refills, so the average wait time is >45 minutes.
The whole process was ridged with no thought given to how refill requests to physician offices could be reasonably processed. Hopefully, it will be addressed before the staff at the pharmacy all quit in frustration.Worst app ever I used for medical..
Whenever I’m trying to schedule an appointment with specific provider , it says call the office to schedule . Sometimes even if the slot is available for specific provider and I do make the appointment the next minute I’ll get a call from office saying her appointment was not available. Also the app is not letting us to message our own providers since The navigation is hard to find that option . For the past few days I’m trying to schedule an appointment with specific provider, but the app is not even showing doctors names. It simply displays just the time and date and the doctors names are blank . Wish I’d attached the image of that but the review has no option to attach the image. Very frustrating whenever in need of an appointment.Appointments added to calendar
This past week I have not been able to post my appointments to my Google calendar. I try to update the settings but calendar is not an option any longerDeveloper Response
We would like to help. Could you contact the support team directly? 855-799-0044 or MyAtriumHealth@atriumhealth.org