Baha Smart App User Reviews

Cochlear Limited

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Useless

You don’t update the app regularly as clearly all these issues are not isolated and nothing has improved. We use and have gone through invasive surgery to improve our quality of life. Your inaction is seriously having a detrimental effect on our lives as we are not able to use our implants to their full potential. You like to claim how amazing and cutting edge the technology is but can’t even sort your app out. I’d suggest all those affected get in touch with the CEO of cochlear,not customer service,and demand an improvement to the app. I’m assuming those in customer service don’t have hearing issues otherwise they’d take our complaints seriously.

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bluebadgebabs

2 years ago

Response from developer

Thanks bluebadgebabs for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Baha6

This app does not allow me to change the sound settings for Baha 6.

Fijimum

2 years ago

Response from developer

Hi FijiMum, sorry you’re having trouble. So we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Need more control

I want to be able to control more of the baha. Some times the baha losses the settings of the app

Dfettner

2 years ago

Response from developer

Thank you for sharing your experience. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you find a solution. – Cochlear Customer Service

BAHA Smart

Watch and BAHA 5 paired beautifully. Got a new iPhone 13 and watch will not mirror BAHA Smart app

Kleenteeth

3 years ago

Response from developer

Can’t get it to find my baha

My baha 5 is paired and all but the app never finds it the last 2 check marks never happen only the first 2

kindones

3 years ago

Response from developer

Thanks for taking the time to let us know about your issue. We’re sorry you are experiencing this. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Brilliant App

Wow, after reading the other reviews on here I must say my own experience of this app is just the opposite of the other reviewers.

I currently use the iPhone 12 Pro Max and to date I have had no issues at all. I find the app, fast, responsive and very easy to use. I will be upgrading to the iPhone 13 in a few weeks I just hope it continues to operate the same as it does on my present model.

From me, it’s a big thank you and well done.

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JLN471

3 years ago

Response from developer

Thanks for your review. We’re delighted you’re finding our App useful and appreciate you sharing your experience – Cochlear Customer Service

Backward compatible

This app should be backward compatible to the Baha 5. I can’t use my Apple Watch with the Baha 5 app, and Cochlear left us out to dry on any updates. For an expensive hearing aid, that we were promised the moon on, I feel we were just forgotten, and then told “Tough! You need to upgrade if you want anything.”

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TDbark

3 years ago

Response from developer

Thanks for sharing your experience with our App. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Deafblind users be aware

None of the functions work when the Voiceover screen reader is enabled. Watch companion app needs some Voiceover love too! Should support FaceID and Apple keychain too.

ChrisMooreMBE

3 years ago

Response from developer

Thanks for letting us know. We’re sorry you are experiencing this issue. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Infuriating!

9-times-out-10 the App doesn’t connect to the BAHA. My iPhone XS sees it in the Accessibility Settings, yet the App fails to - how can this be..? It is supposed to be Made For iPhone yet it fails to do the basic of functions.

I agree with an earlier reviewer in that I’d like the option to have a different picture when in the App, would also like to have fewer button presses to change settings. I don’t see the need to press on the Everyday icon, to be able to access other Streams etc.

The App has a companion AppleWatch App, yet it doesn’t link with AppleWatch Complications; again very strange, but the App is no good if the phone doesn’t connect.

I’ve pretty much given up on the App as a result and just access the BAHA settings through Control Centre Hearing settings.

Audio Handoff between iOS devices is a nightmare and invariably means switching everything off and trying to connect to the device you wish to use.

A shame as this App and the BAHA 6 is supposed to be a significant upgrade.

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Foggy1000

3 years ago

Response from developer

Thanks for sharing your experience and detailed review. We appreciate you getting in touch with us and sharing your experience. Your review will be passed on to any relevant teams that would be keen to hear about your experience. Should you have any further feedback, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. – Cochlear Customer Service

Clichy

First downloaded the app seemed ok, greater control over my Baha 6. Now I can’t access the app it will not accept my user name and password and when you request a reset. The link is emailed but it’s takes you back to requesting a reset. Constant looping - very annoying. Why has the app lost its settings already?

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Dream1000

3 years ago

Response from developer

Thanks for your review, we appreciate you sharing your experience. We’d like to help you with your issue. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. They’ll be happy to assist further. – Cochlear Customer Service