Baha Smart App User Reviews

Cochlear Limited

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Absolutely rubbish experience

Devs, what in earth where you thinking. Which PO thought this was worthy of release?

Horrible user experience.

1) your welcome/ setup screen should direct the user to setup devices in settings first then return to screen
2) the sync with the devices after that was pretty smooth
3) register to use full features is fine and given the remote sync feature possibility makes sense. But why is the registration screen so crap? Who puts recaptcha in an app??? It gets stuck and we can’t register. No where on your main site that is evident to register….

Now stuck with just volume control?!!?!

Small fixes that make a big difference. Come Dev. Get yer backlog sorted and get this done.

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Atlam

2 years ago

Response from developer

Hi Atlam, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

Update potentially disables/ not pairing HA from connecting to phone

I am using a iPhone 12 Pro Max with the latest IOS installed last week. I have the latest BAHA 6 Max which is fairly new about 6 weeks old and has worked superbly until I installed the latest BAHA update from the Apple store.
Have tried forgetting/removing the device from the Accessibility-Hearing Devices setting; deleting and reinstalling the App, putting a new battery in etc. but to no avail. Have reported it to Customer Support who are passing it on to the BAHA App developers.
It may of course be an issue purely with my HA.

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Commenting23

2 years ago

Response from developer

Thanks Commenting23 for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Series 6 lyfe ✌️

As a felllow Baha professional repping the series 6 my only niggle is the battery status does not work. However I know the frequency of changing my battery so this isn’t an issue. I have no connectivity issues with the app though wouldn’t mind the feature to change the picture on the main page.

kuwearethenight

2 years ago

Response from developer

Hi kuwearethenight, so we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Cannot connect to the app, it fails every single time

I’ve never had an appliance app that has ever worked. This is no exception. This was the dumbest idea that Cochlear ever went with. Why take away functionality on the Baha in favor of being forced to rely on apps which are notoriously known for failing overall. I really hate everything about the Baha 6 Max so far. I can’t even use it now that I’ve spent all of this money on it. Cochlear owes me a working Baha when they finally realize that this one needs to be scrapped. They threw away the Baha 5 Power, the best one so far, in favor of this piece of junk.

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Pfehrman

2 years ago

Response from developer

Thanks for letting us know Pfehrman. We’re sorry you are experiencing this issue. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Useless if you only have a device on your left ear

Can’t use with single BAHA on left ear. App try’s to find processor on right ear and fails. Cannot choose left ear.

Brian7211

2 years ago

Response from developer

Thanks Brian7211 for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

Useless

This app stopped be useful as it no longer connects to the BAHA 6 Attract. But the iPhone has most the same features so no need for it. It’s UI is badly designed to with to much unused space as well.

Dude_Man_7

2 years ago

Response from developer

Hi nes_boy64, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

OK - this is the children’s version, where is the one for adults?

I cannot believe that your developers have either used the products they are coding for, or even spoken to users of the devices - such is the poor usability / design / connectivity issues of the app. The problems are multiple - but lets start with a couple of obvious ones - 1. Why would I want a background of a child in the app? This is certainly not my demographic or anything close to it, it’s just visual clutter. 2. How am I supposed to choose a program when they are ALL the same icon without any other identifier ( such as their number ) against them. A similar problem exists within the audiologist software that they cannot rename a program - they are all called “Everyday” - completely useless.

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Aussie Robbles

2 years ago

Response from developer

Hi Aussie Robbles, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

Will not pair ever!!!

This app will simply not pair my Baha 6 with my iPhone even though the iPhone itself is paired ok! I can use the iPhone’s built in controls and they work fine, but the Baha app simply refuses to pair and tells me to pair the iPhone first, which of course I have already done!! There are many people complaining about this but the response is always to contact customer support and nothing is ever done to fix the fundamental problem! Completely useless!!

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MrLayout

2 years ago

Response from developer

Hi MrLayout, sorry you’re having trouble – we would be happy to help! Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. Thank you for taking the time to reach out to us and we hope to be able to resolve this issue. – Cochlear Customer Service

Not up to date

I haven’t been able to use this app with my Baha 6 and my iPhone 13. The app isn’t updated.

Shelly1040

2 years ago

Response from developer

Hi Shelly1040, sorry you’re having trouble. So we can help, please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service

App does not work

Settings and changes made to prevent feedback on BAH6 are not saved. As soon as my phone goes into power save mode, even if the app remains on, it returns to baseline settings permanently.
Not having a volume button on the BAHA is a big loss. In a public/work situation, it is simply rude to try and sort out the settings on a phone.

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'qpoi

2 years ago

Response from developer

Thanks 'qpoi for bringing this issue to our attention. We’re sorry you are experiencing it. Please visit www.cochlear.com/customer-service for your local Cochlear Customer Service team contact details. The team will be happy to help you. – Cochlear Customer Service