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Dead App
The billing system in this app is terrible, making it nearly impossible to subscribe. There is absolutely no customer service available—only unhelpful bots that don’t resolve any issues. The developers haven’t responded to reviews for over three years, which suggests this is an abandoned project. In its current state, I can’t recommend this app to anyone.Show lessPiDRó
If you edit a chat, it will send without the edits
I’m not sure what the glitch is but if I edit a canned response, it will often revert to the unedited version when it is sent. This has been highly problematic.Mdaudi
Open Ticket from Email does not work
This is infuriating. I get a status update on a ticket email and I click the “Open Ticket” link. It opens the browser and of course the url doesn’t include any auth provider hints like “hey, this guy signs in with Microsoft” so I have to click Sign In with Microsoft. And of course it doesn’t include the login_hint parameter or otherwise the logon=prompt parameter which would instruct my browser to suggest Microsoft accounts my device is already signed in with, so I have to enter my credentials manually like a barbarian. Finally, once the auth flow complete with MFA is completed I’m dropped into the chat area of the app instead of the ticket because the devs couldn’t be bothered to maintain the redirect path in the state query param.
It’s a nightmare. We’re switching to Hubspot. Their app does not have these auth problems.Show lessDarrenDK