Mega Marijuana Store
App causes missed chats
Response from developer
Hello, Please contact me on m.swierczak@livechat.com, the app definitely shouldn't act like that. We would like to investigate the issue, and solve it as soon as possible.
Ignore the other review
Can’t zoom screenshots
Response from developer
Hello, With the 2.4 version update the zooming feature was added to the app. Please install the latest app version to use it.
I DO NOT want to accept chats all the time!!!
Response from developer
Hello, We are not assuming that at all, you should be fully in charge of your time management while using LiveChat apps. We were able to recreate the issue and yesterday we released a fix for it, we are really sorry for that inconvenience.
Needs serious improvement
Besides a pretty terrible UI compared to the desktop app, the main issue (as multiple other reviews already mentioned) is that notifications are not reliable at all, causing missed chats and upset customers. We’re a small business and I mainly use the app on the weekends when we don’t have support staff at the office. When it works, it’s very convenient: I get a notification when customers open a chat and can reply from my phone as if it were a text message.
Very often, however, notifications do not come through and customers are left waiting thinking we are ignoring them. Just today I thought it was odd that zero customers had messaged us all weekend. I logged in only to find four unassigned chats and two rated bad due to no response.
I have checked all notification settings and everything looks fine. I even made sure to uncheck dnd if on desktop just in case.
Unfortunately, I have decided for now it’s a better approach to just be offline instead of “greeting” customers and then not realize they are talking to us.
Once this app is fixed and brought up to LiveChat standards, our experience with your service as a whole will improve dramatically as a reliable mobile app is the only (and important) missing piece for us.
Response from developer
Hello Oscar, We have released an update that solves the issue with push notifications that probably you faced. Please make sure to install the latest update (app version 1.17.13). We would also like to grab some more feedback about the mobile app UI you mentioned. Please contact me at m.swierczak@livechat.com.
Change it back!
Response from developer
Hello there! It looks like you are facing some kind of issue, please contact me on m.swierczak@livechat.com, I will investigate your case as soon as you will reach me with some more details.
No chats
Response from developer
Hi there! The LC Lite app should work in the background in the same way. Within the new release we also implemented the unique notifications sound you may know from the old app (and some more customisation options too). Please reach me on m.swierczak@livechat.com, I will investigate your case as soon as contact me.
NOTIFICATIONS DON’T WORK
Response from developer
Hello, the new app does not have the unique sounds you know from the old app. But we will change it within the next release. :) Please contact me at m.swierczak@livechat.com. I will do my best to investigate what exactly is going on with your app. Thanks!
Misses notifications
Do not get notifications. Horrible. Go back to the old one. I’m losing sales because of this
