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Awful
Asked to “Upgrade” to a Lite version. That should say it all. They got this terribly wrong.....mdhxgzb
Evelyn
Hello, I am very happy to be a new student, everybody is very friendly, they are patient and very kind, thank God for putting them in my path
Thank you so much
EvelynEvelyn121
Horrible UX for Agents
I wish I hadn’t updated yet since not required as of this date. Doesn’t appear the user experience was considered to the extent it should have been with his new app. It’s “pretty” but missing so much to function well. First, why “Lite”? I need same features I have in the desktop app or through the website. Second, some aspects I need are worse in this new app. One especially frustrating is that I need specific info from what the customer provides at the top of the chat. Now, instead of allowing me to select and copy specifically what I need, like the email or an ID#, I can only copy the entire text box. That’s useless. Horrible. I can’t always see in the archives what agent chatted with a customer in a chat. I do like that there is more information in the archives than in the previous app, without having to select the desktop view. That’s very helpful and an improvement. I love that the canned responses can be viewed more easily and fully before selecting them for use!Show lessCeltieLG
Developer Response
Hello! First of all, thank you for all details you provided, your feedback is very helpful! Why LiveChat Lite -> at the beginning we wanted to create a light app that will be used for the chatting purpose only. But during the LC Lite development, we decided to change our approach and add more features to this app. Even the name is not changed, it's not Lite anymore: the app gives more possibilities than the old mobile app view, and we are not done yet. The name will be changed once we will remove the old app from the AppStore. Copying specific data from the surveys -> we will check what we can do to allow copying specific data from the chat feed. Right now you can open the Customers Details (avatar in the top right corner) and then the Chat surveys section. In this view, you can copy specific answers from the survey. If you would like to share with me some more feedback, please contact me at m.swierczak@livechat.comGreat Upgrade
My business has been using Live Chat for nearly 2 years. This new version is much better and easier to use than the old version. It also allows me to view more detailed information about my online customers than before.RobTrevor
Worst app
This app does not work. Support didn’t help. All my notification settings are on yet it doesn’t notify you of chats. If you would like to miss chats over and over you are welcome to use this appKhannibal786
No iPad Support?, no LANDSCAPE?!
iPad users: DO NOT DELETE YOUR OLD APP IF YOU STILL HAVE IT!, read my story below.
I launched the older Live Chat, Inc., App on my iPad Pro, it tells me I am using an out-of-date App, download the new LiveChat Lite only to find that it isn't an iPad app? Alright fine. I can just maginify it, wait, there's more! No landscape support?! Thank god the old App still works or I'd be in a very bad spot since I use the Apple Magic Keyboard. Keep in mind LiveChat Inc, we are in a pandemic, many people are home working and a LOT of said people use an iPad!!! Now that the new iPad Air also supports the Magic Keyboard and how many alternative keyboard exist there is no reason for a production app to not have iPad support and it's entirely inexcuable to not support landscape!!!!!!!!!!!!!!!!Show lessDARK Miku XX
Developer Response
Hello, You are 100% right, we should not recommend the new app for the iPads yet. The iPad view will be added soon. Sorry for the inconvenience!Still doesn’t work!
I started using this app after the original LC app left our account logged in even though we didn’t have our app connected. I was told to download the Lite app instead as LC acknowledged issues with logouts on OG app. I’ve tried downloading this twice and continue to get error messages! So frustrating!Show lessE1Ga11o
Developer Response
Hello, Please contact me on m.swierczak@livechat.com. I will do my best to resolve the issue with the old app you were using.
