LiveChat User Reviews

LiveChat - Support & Sell

LiveChat, Inc.

Business

Utilities

Top reviews

Most RecentHighest RatedLowest Rated

Trash

The app is trash on why I’m cancelling

Digital-Minded

4 years ago

Much worse than the previous app

Why did you force customers to make the switch to an app with less features and worse layout? This doesn’t make any sense. Now the old better app has stopped functioning properly. For the price I pay for this service it’s unacceptable

mathewmichael131

4 years ago

Awful

Asked to “Upgrade” to a Lite version. That should say it all. They got this terribly wrong.....

mdhxgzb

4 years ago

Evelyn

Hello, I am very happy to be a new student, everybody is very friendly, they are patient and very kind, thank God for putting them in my path
Thank you so much
Evelyn

Evelyn121

4 years ago

Horrible UX for Agents

I wish I hadn’t updated yet since not required as of this date. Doesn’t appear the user experience was considered to the extent it should have been with his new app. It’s “pretty” but missing so much to function well. First, why “Lite”? I need same features I have in the desktop app or through the website. Second, some aspects I need are worse in this new app. One especially frustrating is that I need specific info from what the customer provides at the top of the chat. Now, instead of allowing me to select and copy specifically what I need, like the email or an ID#, I can only copy the entire text box. That’s useless. Horrible. I can’t always see in the archives what agent chatted with a customer in a chat. I do like that there is more information in the archives than in the previous app, without having to select the desktop view. That’s very helpful and an improvement. I love that the canned responses can be viewed more easily and fully before selecting them for use!

Show less

CeltieLG

4 years ago

Response from developer

Hello! First of all, thank you for all details you provided, your feedback is very helpful! Why LiveChat Lite -> at the beginning we wanted to create a light app that will be used for the chatting purpose only. But during the LC Lite development, we decided to change our approach and add more features to this app. Even the name is not changed, it's not Lite anymore: the app gives more possibilities than the old mobile app view, and we are not done yet. The name will be changed once we will remove the old app from the AppStore. Copying specific data from the surveys -> we will check what we can do to allow copying specific data from the chat feed. Right now you can open the Customers Details (avatar in the top right corner) and then the Chat surveys section. In this view, you can copy specific answers from the survey. If you would like to share with me some more feedback, please contact me at m.swierczak@livechat.com

Notifications Not Working

Please fix this ASAP all settings are correct both in app and iPhone settings older version works with notifications but lite version does not

matas no jokers

4 years ago

Response from developer

Hi, Please share some more details of your issue to m.swierczak@livechat.com, I will do my best to help you. Thanks!

Great Upgrade

My business has been using Live Chat for nearly 2 years. This new version is much better and easier to use than the old version. It also allows me to view more detailed information about my online customers than before.

RobTrevor

4 years ago

Worst app

This app does not work. Support didn’t help. All my notification settings are on yet it doesn’t notify you of chats. If you would like to miss chats over and over you are welcome to use this app

Khannibal786

4 years ago

No iPad Support?, no LANDSCAPE?!

iPad users: DO NOT DELETE YOUR OLD APP IF YOU STILL HAVE IT!, read my story below.

I launched the older Live Chat, Inc., App on my iPad Pro, it tells me I am using an out-of-date App, download the new LiveChat Lite only to find that it isn't an iPad app? Alright fine. I can just maginify it, wait, there's more! No landscape support?! Thank god the old App still works or I'd be in a very bad spot since I use the Apple Magic Keyboard. Keep in mind LiveChat Inc, we are in a pandemic, many people are home working and a LOT of said people use an iPad!!! Now that the new iPad Air also supports the Magic Keyboard and how many alternative keyboard exist there is no reason for a production app to not have iPad support and it's entirely inexcuable to not support landscape!!!!!!!!!!!!!!!!

Show less

DARK Miku XX

4 years ago

Response from developer

Hello, You are 100% right, we should not recommend the new app for the iPads yet. The iPad view will be added soon. Sorry for the inconvenience!

Needs ticket system integrated

Good software and service but needs ability to handle tickets. Ive been asking for years. Surprised it’s never been added.

Jsm87

4 years ago

Response from developer

Hi there! We know it has been a while, but I have some excellent news for you: the ticketing system is now available in the mobile app (from v2.7.7, to be more precise). :)