I have successfully been able to get into this app once since downloading (which was about 2-3 weeks before therapy started). Since then, each time I log in, I get the following error message: Login Failed (500). We are experiencing internal server errors.
Please try again later.” This has happened at every single login attempt over the course of the past few weeks. What’s odd is there’s a flash before the error message appears where I briefly see my child’s name (so I know I should be able to get in) and then the error message appears. Very frustrating. Fortunately, I can get onto the website just fine…for now.
Developer Response
Hello Jennabean! This offline-capable app is not designed for parents, but as a specialized app to streamline the behavior technician workflow. Parents and caregivers are not able to access this application. Hope that helps!So let’s work on adding the ability to write progress notes inside of your application
Let’s work on downloading targets and not live graphing
Let’s add an option to not start sessions until session actually start
Developer Response
Hello, and thank you for your feedback. We believe that your last concern has been addressed in CR Mobile v. 3.7. Can you take a look? For all other feature requests, please ask your CentralReach Support Administrator to submit a case, and we'll take a closer look.To put it bluntly, this application is garbage. I will take data and notes and it never saves, and then I have to manually enter data via the web browser and even then the notes being saved isn’t a guarantee. This app is only making my job harder, please do something to fix this so data is actually recorded and saves. Opening the calendar is useless, as it only shows appointments for the day and I cannot look ahead. If I select any other day it closes the calendar and only shows appointments for the current day. Again, please solve these issues as this application makes my job, and my colleague’s jobs that much harder.
Developer Response
Hello, we're sorry that you've had this experience with the app. You are correct that the app is designed to only show appointments for the current day and 1 day ahead, to reinforce the best practice of syncing back to CentralReach daily. If you are experiencing any issues with the app, please ask your Support Administrator to submit a ticket and we'd be happy to take a closer look.I loved the old app. It was easy to open. This app I’m having trouble logging in. All I see is downloading contacts then error comes up. I have download and uninstalled several times still nothing.
Developer Response
Hello, we sincerely apologize for the issues you are having with logging in. Please ask your CentralReach Support Administrator to submit a case with all the things you are seeing, and include your device version and app version, and we'll take a closer look.The app wouldn’t even load my sessions for a while until I deleted and re-downloaded the app a few times. It also doesn’t connect my graphed session and data to my session note AT ALL, it doesn’t even show up or say that I had session that day. This has happened several times. It has also erased my session time and data various times as well. This is completely unacceptable. I would rather use the app for session rather than logging in over and over through the browser but at least the browser works efficiently…
Developer Response
We're sorry for your poor experience. Something doesn't seem right. Please ask your CentralReach Support Administrator to submit a case with all the things you are seeing, and include your device version and app version. We would be glad to help with this issue.Bring back CR Go.
If it’s going to constantly crash, why even bother having an app?
Revisit and get your ish together.
I graph data, it records it on CR but I can’t connect the data to my session note. It’s frustrating because then I have to take 5 mins to anecdotally do it. Sometimes it won’t even show anything. Graphs multiple data points in one date. Really disappointed in the app and CR. The red app was better. Wouldn’t shut down and clear all your data. Always uploaded it with ease to session notes. Blue app? Meh.
Developer Response
Hello, thank you for sharing this level of detail. We want to make this right for you. Can you work with your CentralReach support administrator to submit a case with all these details? Started having to use this app instead of the CR Go app. First day it froze and crashed several times, making my iPhone 13 pro freeze on the black screen with the white circle making me have to do a hard restart THREE times in one day. It also makes my phone hot and runs the battery way down. Terrible app. CR Go worked just fine and now it’s unsupported.
Developer Response
Sorry for this inconvenience, as this doesn't sound right. Please ask your CentralReach Support Administrator to submit a case with all the things you are seeing, and include your device version and app version. We would be glad to help with this issue.This app constantly crashes and deletes complete sessions worth of data!
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