Leave a Review Scott Credit Union
You can do better
What a waste of time and money that was soent on this terrible replacement app. Why would you downgrade your mobile app and call ut an upgrade. Hopefully you didn't pay someone to develop this. Im sure there is a high school development class that needs a project to work on and would surely do a better job. Whoever approved this release and the entire development team working on this app should be fired. They also should write every member an apology for having to deal with this terrible product.Show lessdisapointed banking customer
The Upgrades were right on time.
Very detailed app. The account navigation is pretty user friendly. A lot of useful features in the Menu. Once the details of all posted and future pending transactions were upgraded, that made the app way more complete.salim ahmad
It’s gotten better
I saw all the complaints about the app when it launched. I downloaded it and could see why everyone hated it at the time. Basically just the website in app form but it looked and performed awful, like someone just slapped a browser tab into it and called it a day. Stayed on the old one until they discontinued it. Came back, seems like they cleared up the bad stuff. Still needs a little cleaning up but I’m satisfiedShow lessalexeatsit
Agree with Everyone Else
I agree with everyone else this is not an app it is just the online banking version pushed through. The old app was far superior as so many others have said. You can no longer see pending transactions, which was nice mostly as a reminder. It also allowed you to know if there was an issue with a transaction immediately instead of waiting until it posts. The other app had a more user friendly interface. I agree with someone else who suggested just using a browser since it is no different. In order to save some space on my phone, I’ll just delete the app and use a browser since it looks and functions the exact same. Very disappointed!Show lessKyleeLP
Developer Response
Great news -- Pending ACH deposit information is now available in the app! This has been the most frequent request from our members since the app launched, and we made it a priority to implement this feature. Thank you for your feedback. We will take your concerns into consideration.Hate New Loved Old
I honestly don’t understand making something new when the old was working just fine. Right now I can’t even login in to the app cause either I put in the wrong password which is impossible because I have my login written down or there’s in error. Also called yesterday to help and they said to wait and still can’t get in. I would love to know what my balance is but can’t because I can’t even get in. The old app worked just fine and I didn’t have any problems logging in with the same login I used on the new app.Show lessRPB383$161848
The old app was better...
We’ve been hearing about the rollout of this app for months and when we finally get it, it’s laughably bad. The icing on the cake was that I do not have the option to use the old app anymore and that pending credits no longer show up (since addressed at the time of this review). I love that they listened to initial feedback on the ACH payments but this app is just the website. Give us the functionality of the old app back please. In summary: Lots of room for improvement if we are going to be forced to use this app.Show lesssmb1992
Old app was much easier!
The new app is very complicated to figure out. It’s near impossible to figure out how to pay bills online, and if you don’t know the exact amount you will be screwed because it no longer shows the exact amount you owe. I am also missing multiple accounts on the new app, and can’t figure out how to recover them or how to locate them. I don’t understand the switch to something so much more hard to function and much more esthetically unpleasing. Sometimes simple is so much better. If it isn’t broke, don’t fix it, and this is a great example of that.Show lessoldappplease
New App
The new app has taken some time getting used to. Overall, it’s ok. Nothing is striking my attention as to why it changed. The pending deposit feature should have been an automatic feature. Not only do customers want to see what’s going out of their bank account but also what’s coming in. I appreciate the immediate emails for failed login attempts when I mistyped my password. Would also like the ‘save login’ feature back. It will take time getting used to the new app.Show lessharrisja30
Developer Response
Great news -- As of this week, you’ll be able to see pending ACH deposit information in the app! This has been the most frequent request from our members since the app launched, and we made it a priority to implement this feature. Thank you for your feedback. We will take your concerns into consideration.Wish we could have kept the old app
I really hate the new app. The appearance of it is not appeasing, it looks much like an older style so that’s a personal preference, but as far as functionality, it’s totally awful. You cant see pending transactions anymore. Also, any loans you have with them have two major app faults: 1) you can’t see when your next payment is due (I just refinanced and thankfully I know it happens to be due on the 1st of the month now but otherwise I wouldnt remember the new due date); and 2) you can no longer see the payment amount. Again, new loan and I have no idea what my payment amount is. Now I have to pull out the refi paperwork to see what my new payment is after I already put that all away two months ago. For people who don’t keep track of things and count on glancing at the app, not showing the payment date could get them in a lot of trouble. Just annoying changes that make no sense and why remove them? You don’t want to make things as easy as possible for your customers??Show lessdont sell here
Developer Response
Great news -- As of this week, you’ll be able to see pending ACH deposit information in the app! This has been the most frequent request from our members since the app launched, and we made it a priority to implement this feature. Thank you for the feedback. We will take your concerns into consideration.Confusing totals
Total you see on home account page gives both current balance and adjusted balance after subtracting pending transactions. Individual account pages give only current amount. Any pending transactions are not accounted for in the total and can possibly cause an over-draft condition if the user is not careful or aware of this difference.Show lessKristan Fan
