Leave a Review OtO Lawn
OtO problem
I’ve used OtO for past 2-3 years. It work flawlessly until I got a new one last year at the end of season.
This season while setting it up, I can not move the head with app to set boundaries. I also see the app changed since summer of 2022. Right now it’s just sitting on the side of my building collecting dust. Still waiting to hear from OtO team.Show lessYou pay for nothing
Developer Response
We appreciate your continued support as an OtO user over the past 2-3 years and apologize for the issues you encountered with the new device. Please contact us at care@otolawn.com and we will reach out to you as soon as possible to assist you with resolving these issues. Thank you for your patience.Frustrating app
App keeps freezing up when trying to set boundaries. Extremely frustrating and makes me want to return these devices!Customer2222!
Developer Response
We're so sorry your app keeps freezing while trying to set boundaries. We understand how frustrating this can be, and we want to assist you in finding a solution. Please reach out to our customer service team at care@otolawn.com, and we will work diligently to address the issue and provide you with a resolution. We value your feedback and want to ensure your satisfaction with OtO.Exceptionally unreliable
Loses Bluetooth connection. Even when charged the suggestion is to take it in the house and charge it.
Doesn’t shoot 30 ft like they say unless you elevate it. 25 maybe from ground level but better be a calm day.
Needs location services? WHY? We have to map the route, so location means nothing.
Idea is nice, but execution needs a lot of work.
Bought it in fall, showed up super late. First time using it was last week and got about 4 days out of it. Can’t return now. Big regret.Show lessnasanick
Developer Response
I'm sorry to hear about your experience, and we apologize for any inconvenience it may have caused. We understand your concerns and would like to resolve them as soon as possible. To do so, we kindly ask you to contact our customer service team at care@otolawn.com. Our team will be more than happy to assist you and work towards finding a suitable solution.So many good things to say
The app and the system have been working flawlessly. The weather integration is amazing and the overall navigation and UI have been well thought out.
The only thing missing is an API connection. I would love access to my lawn’s data. Alexa integration would also be a huge win. I requested to be in the beta group when these features are released.Show lesswesley.hall
Developer Response
We're so glad to hear that the app features and OtO is working well for you! Thank you for taking the time to share your experience with us, we really appreciate it. We've taken note of your requests! Your input is valuable to us as we continue to improve and expand the functionality of OtO.Can’t even log in anymore
It gets stuck asking me to put my location in even though they already have that information. Then I get the circle of death and it won’t let me log into the app. No idea when the last time was that the lawn was watered.tchak1985
Developer Response
Thanks for taking the time to share your feedback with us. We're sorry to hear that you're having trouble with the OtO app, and we apologize for any inconvenience this may have caused you. Our team is always here to help, and we'd love to assist you in resolving this issue as quickly as possible. Can you please contact our customer support team at care@otolawn.com? We'll work closely with you to fix the problem and get your lawn watering schedule up to date.Great app. Looking toward to updates
app is super easy to use but editing the zone boundaries can be quite tedious and sometimes the app timed out/freezes. I often just end up deleting the whole boundary and starting over.Seattle gardeners
Developer Response
Thank you for taking the time to share your experience! We're glad to hear that you find the app to be easy to use. We appreciate your feedback about editing the zone boundaries and will take it into consideration for future updates to make the process smoother and more efficient. If you continue to encounter any problems with the app, please do not hesitate to contact our dedicated customer support team at care@otolawn.com.Great App
This is a great appa8shafiq
Some bugs
The app is generally great, but some really obvious issues, namely that I can’t seem to actually update my points? When I update my points and then tap save, the marker hasn’t moved. It also just feels kinda clunky updating points when you have no reference. Also experienced some strange stuff where adding a point makes the geometry to go crazy.Show lessKdybdyy
Developer Response
Thank you so much for you feedback, we really appreciate it! We're sorry to hear that you've experienced some issues with updating points. But we're excited to let you know that we've made significant improvements to these issues. We'd love it if you could give the new version a try and let us know what you think.Smart lawn app
I use many smart devices at home. From light switches to doorbell cameras and everything in between. Relative to other smart device apps, the oto app is super intuitive to use, and has tons of well implemented features. It doesn’t seem cluttered and is pretty responsive.SaifSa22
Developer Response
We are delighted to hear that the app has been able to meet your expectations in terms of usability and features. Thank you for taking the time to share your experience with us.Couldn’t be happier with OtO
I love my OtO’s and how easy it is to water my lawns now. I have three units, all with fertilizer and stop the bites and it works really well for our lawn.steevil
Developer Response
We are thrilled to hear that your experience with our app has been enjoyable. We greatly value our customers and strive to consistently provide an excellent experience! Thank you for taking the time to provide us with such positive feedback!
