Check Deposit Feature and High Yield Savings
I noticed much of the previously poor reviews are in reference to the check deposit feature, I’ve never had a smoother experience with it than with Live Oaks mobile banking app, super convenient and easy to manage, made a deposit and my funds begin earning interest the same day at an incredible rate. Great experience
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Gets the job done
The app functions well overall. It allows you to view accounts and easily transfer and deposit checks. One thing to note is that the Face ID biometrics seem to only work for a limited time before requiring you to re-enter your credentials. Although this can be inconvenient, it's not a significant issue in the grand scheme of things.
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Unable to deposit checks
Have called customer service several times. Deleted and reloaded app several times. All to no avail. Every time I try depositing checks it locks up when it takes the pictures. One thing that seems to make it worst is if you select to not show the screen which reminds you to endorse the back side of your check before taking snapshot of the back of the check. Live Oak are you listening to the hundreds of complaints about your app?!?
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Unable to deposit checks
Have called customer service several times. Deleted and reloaded app several times. All to no avail. Every time I try depositing checks it locks up when it takes the pictures. One thing that seems to make it worst is if you select to not show the screen which reminds you to endorse the back side of your check before taking snapshot of the back of the check.
Live Oak are you listening to the hundreds of complaints about your app?!?
Live Oak are you listening to the hundreds of complaints about your app?!?
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Garbage. Be Careful Folks.
I have a sizable c corp ($4MM annual revenue).
I routed about 16k of merchant deposits to their “acclaimed” small business savings.
Was locked, i didn’t worry about it for about 2 years until i remembered that i had money with them.
I sent them account closure forms (photo ID included along with legal jargon my general counsel ensured was proper and binding - requiring they close my account and send me a check for my balance within 30 days of receiving the account closure form)
Mailed certified, they received it, 30 days passes, 60, literally a full calendar year later I began more aggressively pursuing the matter.
They then tell me, they have returned the funds (2+ years after having received them) to the sender. And for me to check the sending account.
Those were merchant deposits, for sales made and products delivered from 2+ years ago. So they returned it ultimately to the merchant bank, aka Wells Fargo. Literally, they made me jump through infinite hoops just to give away my money. So, I’m short the 16k of product sales, as they so generously decided to give away their client’s money.
Be careful folks. At live oak bank, please do correct me if I’m wrong, but I’m not, so I doubt you guys will have anything to say as you guys epitomize the gutter of the US banking system.
I routed about 16k of merchant deposits to their “acclaimed” small business savings.
Was locked, i didn’t worry about it for about 2 years until i remembered that i had money with them.
I sent them account closure forms (photo ID included along with legal jargon my general counsel ensured was proper and binding - requiring they close my account and send me a check for my balance within 30 days of receiving the account closure form)
Mailed certified, they received it, 30 days passes, 60, literally a full calendar year later I began more aggressively pursuing the matter.
They then tell me, they have returned the funds (2+ years after having received them) to the sender. And for me to check the sending account.
Those were merchant deposits, for sales made and products delivered from 2+ years ago. So they returned it ultimately to the merchant bank, aka Wells Fargo. Literally, they made me jump through infinite hoops just to give away my money. So, I’m short the 16k of product sales, as they so generously decided to give away their client’s money.
Be careful folks. At live oak bank, please do correct me if I’m wrong, but I’m not, so I doubt you guys will have anything to say as you guys epitomize the gutter of the US banking system.
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Mobile deposit
App needs to be update to correct the bug when trying to complete a mobile deposit. After taking the picture the app gets stuck in a loop.
Unable to deposit checks
Have called customer service several times. Deleted and reloaded app several times. All to no avail. Every time I try depositing checks it locks up when it takes the pictures.
Mobile Deposit need attention
App is great overall but every time I deposit a check, I have to delete the app and download again just to prevent the app from freezing in the middle of check photos.
Mobile deposit issues
App freezes after only one mobile deposit. Unable to make more than one deposit at a time. Consecutive deposit attempts fail. Needs a bug fix!
Mobile deposit not working well
I am having trouble with mobile deposit. It keeps freezing and I am having to do it over and over again. This needs to be fixed otherwise I am switching bank….
