The app need to fix the login problems, the bank pay good interest
They pay good interest for your savings
Mobile Deposit
I appreciate being able to use mobile deposit with an online bank; however, I’ve had to completely delete the app and reload for the deposit process not to get stuck. I opened a business account purely to deposit business checks so it does get annoying.
Can deposit checks, just not with iOS
I was growing increasingly frustrated that the app kept freezing whenever I attempted to deposit checks. After trying multiple devices for several days, it dawned on me to try a non-iOS device. After 2 tries, it worked. Thank goodness I had a Samsung to try. So now I know not to use any Apple devices and, while it’s still buggy, it eventually works. Customer Support was of no help when I reported this issue with the app.
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Useful for checking balances and transfers only.
I have been a customer of Live Oak bank for a long time. They have had competitive interest rates and continue to do so. However, this is the only reason I continue to use them. I have the same issues that many people have reported here – having to enter my password when I have enabled face recognition login, getting locked out, and most importantly, the inability to deposit anything using their deposit feature. I have called and spoken to the bank many many months ago and they still have not fixed this feature. So the only way I’m able to deposit money into the account is by transferring it from another bank. They have said that they were going to fix it but no actions. The bank works as a place to earn interest but nothing more and support for their application is nonexistent.
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Help
The app tells me that it’s under maintenance and won’t let me on.
Constantly down/unavailable
You guys ever gonna finish that supposed portal maintenance? Haven’t been able to check my balance for months.
More to be desired
First off, in a new customer so this is first impressions. Mobile deposits take a little bit of time at the start but clearing speeds up i assume after you develop trust with the bank.
I like the clean and simple design but i think theres could be a dark-mode integration.
and i also think the bank should disclose in large bild letter that they wont provide you a checkbook for their checking accounts.
Other than that ive had a very good experience banking here so far, I've called them twice, havent waited on the phone for more than 3 minutes, and every time get a nice knowledgable rep on the phone to answer my questions.
There are a few things that can be done to bring this app into 2022 tho. (dark mode primarily)
I like the clean and simple design but i think theres could be a dark-mode integration.
and i also think the bank should disclose in large bild letter that they wont provide you a checkbook for their checking accounts.
Other than that ive had a very good experience banking here so far, I've called them twice, havent waited on the phone for more than 3 minutes, and every time get a nice knowledgable rep on the phone to answer my questions.
There are a few things that can be done to bring this app into 2022 tho. (dark mode primarily)
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Eye roll
The app is decent, I'm just scoffing at the fact my deposit was "on hold" for 10 days. It leaves my possession and spends 10 days in a void before returning to my possession? Everyone, the internet takes 10 days to process numbers now! Be aware!
Super buggy app…awful
I love the bank, but hate the app.
Facial recognition never works for me…always asks me to log in.
Almost every time I log in, it triggers an “account locked due to too many failed attempts” message even though I know the password and it’s my first attempt.
This requires me calling the bank for a reset every time. Not good.
All of this started when they launched the new app…it’s a dumpster fire disaster….bummer.
Facial recognition never works for me…always asks me to log in.
Almost every time I log in, it triggers an “account locked due to too many failed attempts” message even though I know the password and it’s my first attempt.
This requires me calling the bank for a reset every time. Not good.
All of this started when they launched the new app…it’s a dumpster fire disaster….bummer.
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Not a business bank
This is not a bank that can help anyone other than very small businesses. There is a rolling 30 window mobile deposit limit of 25k. That means you can deposit anything more than that total within any 30 day window.
Also the app is not enterprise ready. Please grow up live oak bank!
Also the app is not enterprise ready. Please grow up live oak bank!
