Leave a Review AudioKey 2
Still pairing issues with Audiokey 2.0
The app is still very 50/50 if it will pair to stream music or not. Have to go through the configuration process over and over. Irritating.
Also, why doesn’t the app allow the user to mute environmental noise when streaming music? I think an early version of the app did so. Why did was that feature removed?Show lessjsteffe13
Battery
There is no way to see the Battery life I’m on my Sonnet 2kachunter
Developer Response
Dear 'kachunter', thanks for your review. Unfortunately, due to hardware limitations, the SONNET 2 battery status cannot be displayed in the AudioKey 2 app (this feature is currently only available for the RONDO 3 audio processor). However, we will consider your suggestion for improvement for the future development of our app and our audio processors. If you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thank you.Kinda works
I use both rondo 3 and sonnet devices. I can add them both in this app, but I can only change programs on whichever device was added to the app last. In order to modify the first device, I have to remove the second device. No small feat as it often takes several attempts to connect a new device. Spend some money and work on improving the app!Show lesscarrboropaul
Developer Response
Dear 'carrboropaul', thanks for your review. You can switch in between processors of the same ear side without removing any of them from the app. Please open the 'User Profile' in the app, tap on the 'three-dot' menu in the upper right corner and select 'Switch audio processor'. Now, simply select the processor you would like to use and tap on 'Save'. Once this is done, the 'Listening Settings' will connect to the selected processor and allow you to control it. If you need further assistance, please send an email to us at audiokey@medel.com and we will be happy to help. Thanks.Feedback
I really appreciate the user interface that allows you the flexibility and convenience in modifying your cochlear implant setting seamlessly. In addition, my favorite feature is the ability to “turn off” my cochlear implant by pressing the mute button in the monitoring mode. I don’t have to physically take it off! Now there is some feature I wish could be implemented in the app. For instance, I believe it will serve all the app users if the battery usage is showed on the app indicating low battery instead of beeping noise inside our cochlear implant. Growing up, that beeping noise always bothered me. That would be an extremely significant feature imho. Overall, excited for updates in the future! Keep it up! 💪Show lessUmar1990876
Developer Response
Dear 'Umar1990876', thanks for your review. We are glad to hear that you are happy with our app and will consider your suggestions for the future development of our app and audio processors. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.Does not work
Will not allow me to connect to my Sonnet processor. Can’t do anything.
Update: developer says Sonnet cannot connect to the app via Bluetooth Low Energy, but can do so via Audiolink. My response— no it can’t. I’ve tried multiple times and it says “Audio processor not configured for use with AudioKey 2.” Why market an app for use with Sonnet if it’s not compatible?Show lessWilly bob joe
Developer Response
ORIGINAL REPLY: Dear 'Willy Bob Joe', thanks for your review. Due to technical limitations, older generations of audio processors (such as SONNET) cannot be paired to our app directy via Bluetooth Low Energy. However, they can still be paired to the app via AudioLink. Please send an email to us at audiokey@medel.com and we'll be happy to provide further information or instructions. Thanks. UPDATED REPLY: Dear 'Willy Bob Joe', thanks for the update of your review. The error message points to the fact, that your audiologist configured your SONNET for the use with the 'FineTuner' remote control. However, in order to be used with the AudioKey 2 app, your SONNET needs to be configured for the use with 'FineTuner Echo and AudioKey'. Please get in touch with your audiologist so that your SONNET can be reprogrammed with the corresponding settings. Once that is done, you will be able to pair your SONNET to the app via AudioLink. Please send an email to us at audiokey@medel.com if you require further information. Thanks.connectivity issues
this is definitely the worst part of being deaf this app fails to connect 95% of the time i use it. its 2022 fix this simple bluetooth stuff not that hardjoemama6942036069
Developer Response
UPDATED REPLY: Dear "Joemama", thanks for the update of your review. We would like to kindly ask you again to send an email to us at audiokey@medel.com so that we can help you find a solution. Thanks. ORIGINAL REPLY: Dear "Joemama", thanks for your review. Could you please send an email to us at audiokey@medel.com with a brief problem description and indicating your iPhone and audio processor model? We'll be happy to help you find a solution. Thanks.Promise not kept
The app works, some of the time. Most of the time, though, it will not connect with the Rondo 3. Much better performance with Sonnet 2, but it’s lauded by Med-El as useful with both processors. Hardly.Franshanny
Developer Response
UPDATED REPLY: Dear 'Franshanny', thanks for the update of your review. Are you working with mutiple devices (smartphone, tablet) at the same time? If your RONDO 3 is actively being used by one device, it will not connect to a second one at the same time. This might be the reason for your decribed issue. Could you please send an email to us at audiokey@medel.com? We will surely find a solution to your problem. Thanks.ORIGINAL REPLY: Dear 'Franshanny', thanks for your review. We are sorry to hear that you are experiencing streaming issues. Please send an email to us at audiokey@medel.com, indicating your phone model and iOS version. We will then do our best to quickly solve your issue. Thanks.When it works, it works well.
I really love using this with audio steam for phone calls and streaming.
However, i end up having to go through whole configuration process almost daily. It just can’t maintain the connection. Drives me batty.
Then, sometimes it just absolutely won’t connect to the stream for a day to so. It suddenly works eventually, but I can’t make rhyme or reason out of why it works sometime and not others. I really need to be able to count on this.Show lessVolsProf
Developer Response
Dear 'VolsProf', thanks for your review. We would like to apologize for the inconveniences caused and are happy to inform you about the AudioStream firmware update that will be released later today. This update addresses the connection issues you are experiencing and can be performed right on your smartphone within the AudioKey 2 app. As soon as the update is available on your device, you will receive a notification in the app.Tweaking needed
Connectivity options need improvement. It took me many attempts to figure out how do a binaural Audiostream pairing and it’s balky. That included consulting the Facebook group. I know how to follow instructions.Booklady1
Developer Response
Dear 'Booklady1', thanks for your review. We appreciate your feedback and will consider your suggestion for the future development of our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.Won’t pair
I am a CI recipient and I’m currently having the same issue as the “mom of two boys” did two months ago.My phone is updated and restarted, as is the device. Edit: I am able to pair through the Bluetooth setting on my phone but the app can’t “find” my device.😡 AudioStream
Developer Response
Dear 'AudioStream', thanks for your review. We are sorry to hear that you are experiencing pairing issues. Please send an email to us at audiokey@medel.com, indicating your phone model, iOS version and audio processor model. We will then do our best to quickly solve your issue. Thanks.
