AudioKey 2 User Reviews

MED-EL Elektromedizinische Geraete GmbH

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connectivity issues

this is definitely the worst part of being deaf this app fails to connect 95% of the time i use it. its 2022 fix this simple bluetooth stuff not that hard

joemama6942036069

2 years ago

Response from developer

UPDATED REPLY: Dear "Joemama", thanks for the update of your review. We would like to kindly ask you again to send an email to us at audiokey@medel.com so that we can help you find a solution. Thanks. ORIGINAL REPLY: Dear "Joemama", thanks for your review. Could you please send an email to us at audiokey@medel.com with a brief problem description and indicating your iPhone and audio processor model? We'll be happy to help you find a solution. Thanks.

Promise not kept

The app works, some of the time. Most of the time, though, it will not connect with the Rondo 3. Much better performance with Sonnet 2, but it’s lauded by Med-El as useful with both processors. Hardly.

Franshanny

3 years ago

Response from developer

UPDATED REPLY: Dear 'Franshanny', thanks for the update of your review. Are you working with mutiple devices (smartphone, tablet) at the same time? If your RONDO 3 is actively being used by one device, it will not connect to a second one at the same time. This might be the reason for your decribed issue. Could you please send an email to us at audiokey@medel.com? We will surely find a solution to your problem. Thanks.ORIGINAL REPLY: Dear 'Franshanny', thanks for your review. We are sorry to hear that you are experiencing streaming issues. Please send an email to us at audiokey@medel.com, indicating your phone model and iOS version. We will then do our best to quickly solve your issue. Thanks.

When it works, it works well.

I really love using this with audio steam for phone calls and streaming.

However, i end up having to go through whole configuration process almost daily. It just can’t maintain the connection. Drives me batty.

Then, sometimes it just absolutely won’t connect to the stream for a day to so. It suddenly works eventually, but I can’t make rhyme or reason out of why it works sometime and not others. I really need to be able to count on this.

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VolsProf

3 years ago

Response from developer

Dear 'VolsProf', thanks for your review. We would like to apologize for the inconveniences caused and are happy to inform you about the AudioStream firmware update that will be released later today. This update addresses the connection issues you are experiencing and can be performed right on your smartphone within the AudioKey 2 app. As soon as the update is available on your device, you will receive a notification in the app.

Tweaking needed

Connectivity options need improvement. It took me many attempts to figure out how do a binaural Audiostream pairing and it’s balky. That included consulting the Facebook group. I know how to follow instructions.

Booklady1

3 years ago

Response from developer

Dear 'Booklady1', thanks for your review. We appreciate your feedback and will consider your suggestion for the future development of our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.

Won’t pair

I am a CI recipient and I’m currently having the same issue as the “mom of two boys” did two months ago.My phone is updated and restarted, as is the device. Edit: I am able to pair through the Bluetooth setting on my phone but the app can’t “find” my device.

😡 AudioStream

3 years ago

Response from developer

Dear 'AudioStream', thanks for your review. We are sorry to hear that you are experiencing pairing issues. Please send an email to us at audiokey@medel.com, indicating your phone model, iOS version and audio processor model. We will then do our best to quickly solve your issue. Thanks.

Wear/Speech Data Could Be Improved

I’m the father of a newly implanted young son (less than 1 year old). We have been really happy with all the physical devices and accessories MedEl has provided. They really do wonderful things. I would, however, like to see the wear/speech data broken down visually a bit more in the app through graphs/charts. Having an overall average displayed is great, but when you are fighting a young child to keep their processors on it would be helpful to see these numbers day by day. I know for me it would be encouraging to know we are making progress in keeping the processors on more than off.

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Baseball_Dad_32

4 years ago

Response from developer

Dear Baseball_Dad_32, thanks for your review. We really appreciate your feedback and will consider your suggestions for the future development of our app. In case you have further questions or suggestions, please send an email to us at audiokey@medel.com. Thanks.

Big problems

Currently this app won’t work at all for my bilateral sons. We are tech savvy and sonnet 2s will not pair. The Medel audiologist at headquarters was stumped. We worked on it for nearly an hour. Something is either wrong with the processors— not internally equipped— or the app doesn’t work for some users. The Bluetooth audiostream works but we can’t adjust the processors with audio key at all. It’s currently completely nonfunctional. We have latest update and the audio link can pair. But no processors. Two different phones, an iPad... we’ve tried them all.

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mom of two CI bous

4 years ago

Response from developer

Dear "mom of two CI bous", thanks for your review. We are already working hard on finding a solution to the pairing difficulties your sons are experiencing. You will be contacted by your MED-El audiologist as soon as possible. Thanks for your patience.

It does one useful thing

MedEl is still a bit in the Dark Ages technologically. However, this app at least does one useful thing. It allows me to control volume and program of my Cochlear implant processor from my phone without needing to carry around the Echo device all the time to do that job.
What it DOESN’T do is:
1. Allow me to stream audio directly from my phone to the processor (except for phone calls)
2. Adjust wind filter levels on the processor
3. Switch on and off the directional mic on my processor
4. Send a phone call (or audio streaming) to both the processor and a wireless earbud in the opposite ear (eg using Bluetooth 5)
I don’t use the MedEl AudioStream device (yes, yet another piece of kit to carry around and pay for), so perhaps there is something useful for people who use that.

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newCIuser

4 years ago

Response from developer

Dear newCIuser, thanks for your feedback. We strive to continuously improve our app and we will consider your feedback for future improvements. If you have further feedback or suggestions, please send an email to us at audiokey@medel.com. Thanks.