Better than most larger chains!
The app is no fuss, efficient, and fast. It makes ordering a breeze!
The fries were horrible
I work at a hospital and ordered takeout. The fries were horrible. They looked like all the leftover fry pieces at the bottom of the pan. They were hard, burnt, dry and old. I wish I could send a pic. Very disappointed.
Happy!
I'm pleased to have a new restaurant in Pikeville with numerous different options on its menu! We have never ordered anything that we didn't like.
Terrible App
I have tried to sign up to rewards through mybhg website. Then downloaded this app went through to the rewards section added my details and it didn't recognize my rewards number. Then skipped that part only to finish off with the password, when I completed the sign up it told me my email and phone number was in use. So went back to the log in page and tried to put my email address in and it says no match found. Cannot win.
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Great food if I could get my whole order
Food is delicious, BUT……Every time I get it delivered something is missing. This time it is my broccoli. Once my whole order was missing. We only received my husbands. When I received a gift certificate in the mail it was a letter that I had to use with a pick up order or in store. They do use excessive butter on their bread and buns for their sandwiches. I ordered a BLT once and the bread dripped (plus bacon was not cooked very much). They use a lot of cabbage in there BLT salad, but it is delicious and the bacon was cooked and crumbled in chunky pieces or balls. Several times the onions for the patty melt were missing because they place them in a separate cup.
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Murphy’s worker
I’ve ordered to go from this restaurant 3x since it opened last week🫣😂 They have been quick with my orders, with excellent service so far!! I look forward to dining in with my family, very soon!
(The chili & grill cheese is my new favorite😍)
(The chili & grill cheese is my new favorite😍)
All I wanted was some sushi
Got off work. Placed an order to pick up on my way home. I got there sat for almost an hour and couldn’t wait any longer. Asked for a refund. They said no problem. I didn’t get my sushi and still haven’t received a refund. Usually have had no issues before but it was Friday and they were swamped which I understand. Was disappointed, hungry, tired and couldn’t wait any longer.
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Useless - almost
Can’t look at the menu. Have to hit the order button. But if they are currently closed - can’t look at the menu. Really?
Dining in??? Want your points? What a hassle. Really?
Need to consider your customer when designing your app. What a novel idea. What would the customer like to do?
Order online
Check out the menu
Get their points online or in the restaurant
2 out of three doesn’t really “hit the bullseye” in todays app driven world.
Dining in??? Want your points? What a hassle. Really?
Need to consider your customer when designing your app. What a novel idea. What would the customer like to do?
Order online
Check out the menu
Get their points online or in the restaurant
2 out of three doesn’t really “hit the bullseye” in todays app driven world.
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Cobb Salad Suggestion
I am a Drakes fan. We eat there often at the one on Hurstbourne Lane. I also love salads and that brings me to a suggestion for you.
Salads are best served with GRILLED chicken! The roasted chicken you use is too savory for salad. Roasted chicken goes with mashed potatoes but is out of place in a salad in my opinion.
There are plenty of other foods on your menu that I enjoy. I’ll pass on the salads.
Thank you!
Salads are best served with GRILLED chicken! The roasted chicken you use is too savory for salad. Roasted chicken goes with mashed potatoes but is out of place in a salad in my opinion.
There are plenty of other foods on your menu that I enjoy. I’ll pass on the salads.
Thank you!
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App always says Drakes is closed
I love the food at Drakes. Unfortunately, every time that I try to order through the app, the app tells me that the restaurant is closed even though it isn’t. Drakes has easy curbside but I usually can’t use it because the app won’t let me order.
